i have spend a so terrible night at Luzernerhof Hotel.
The staff is so rude and not polite. At the beginning, they could not find my reservation because of their fault, so bad management. Then the lady of reception became no patient, she was not friendly and refuse to reply our questions about surrounding information.
When we entered the room, it was also so bad. The room is so small and old, with strange smell. The bathroom need entire renovation. Air-conditioning doesn't work. We called the reception to try to change another room, she refused us rudely, she told me it is normal, all rooms are like this. Why normal? This hotel values really only 2-stars.
Besides, it is also noisy at night. It is also a problem.
So bad experience in this hotel. Not recommended.More
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