I spent 26-06-204 in this hotel as a member of a Cosmos tour group. I can’t understand why anyone gives any stars to this hotel they only bring a bad name to the country. I live in the UK but four of my friends who came from Sri Lanka with their lifetime savings it was a really disappointment. This hotel ruined one day of our holiday and I will be writing to the Swiss Tourist Board asking to look into this hotel and refund our money.
In the coach the guide said the hotel do not allow; Phone charging, hair drying, tea/coffee making. Most of all she said we are not allowed to make Chinese Pot Noodle in the room as it make the room smelly. This made our Chinese members in the group embarrassing and kept some of us hungry in that night. We were also asked to climb five floors to our rooms as the only lift which is about 4 x 4 feet was busy with porters taking luggage.
In all rooms had no TV, no AC, and not even a radio. We could not use our radios as we had no access to electricity. Internet connection cost 5.00 Euros. There was only one pillow per person.
The person at the front desk (she is an owner as we learnt later) bluntly refused to give me an electric fan even without saying sorry. I have recorded this event on video for evidence.
We had to leave the windows open in the night but it was still too warm for a sleep and the vehicles, road sweepers, drunks and football crowds kept us awake all night. Following day most of us were sleeping on the bus.
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- Also Known As:
- Luzernerhof Hotel Lucerne