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“Terrible Staff”
Review of Luzernerhof Hotel

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Luzernerhof Hotel
Ranked #60 of 67 Hotels in Lucerne
Reviewed 29 August 2014

We stayed at this hotel for one night in August 2014 as part of a Cosmos tour and thankfully it was just one night. The central location is the only thing going for this hotel. The rooms were very small with no air conditioning and lacked basic cleanliness for example there was damp on the walls, chipped paint and a dirty bath. Furthermore, when we had a problem with our room and asked for some assistance we encountered an incredibly rude and aggressive member of staff, what's worse this may have been the manager of the hotel. It is unbelievable to think a manager could have such disregard for basic customer service. There are far better value hotels available with cleaner rooms, better facilities and staff who value their customers, I would advise using one of them instead.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
4  Thank cfullen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia D, Leiter Front Office at Luzernerhof Hotel, responded to this reviewResponded 2 April 2017

Dear guest
Thank you very much for you feedback. We will forward your rating and concerns to our supervisors in order to constantly improve our services.
We hope to welcome you soon
Best wishes
Your Luzernerhof team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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46 - 52 of 185 reviews

Reviewed 25 August 2014

Myself and family endured an extremely rude member of staff during our stay at this hotel. There was no need whatsoever for the way he spoke to my mother. We were incredibly angry at his outburst when we called for some assistance.

The hotel room also had mould and the bathroom door was not fully painted.

At breakfast the dining room was very small and there was a very limited choice of food for breakfast. Most tables had dirty cutlery and a lot of the food had ran out and was not replaced.

Definitely do not stay at this hotel!!!

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank mcf55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia D, Leiter Front Office at Luzernerhof Hotel, responded to this reviewResponded 2 April 2017

Dear guest
Thank you very much for you feedback. We will forward your rating and concerns to our supervisors in order to constantly improve our services.
We hope to welcome you soon
Best wishes
Your Luzernerhof team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014 via mobile

The hotel is one road up from the lake and nicely positioned.
The room we were in was not big and did not have air conditioning. Unfortunately it was a choice between sleeping in an airless room or opening the window and listening to the street noise.
The coach trip was there overnight and walking around we managed to find an inexpensive restaurant with good food in one of the back walkways for supper.
For those who like McDonalds there is one nearby but it closes at 21:00. I don't eat their 'food'.
We were disappointed that the hotel was charging 5 Euros for 24 hours of Wifi of which we would only use 1 hour - converting it back to South African currency was an exorbitant ZAR70.
We gave it a miss.
The dining room has great ambience but like a number of the hotels we stayed in we found at breakfast that they could not cope with two coach tours.
They also have a neat little pub with seating on the pavement.
While Lucerne looks really clean from the coach it is when you are walking around that you realise just how many cigarette butts are littering the streets.
In all fairness this applied to Amsterdam, Paris, Florence, London and Cowes on the Isle of Wight as well.
Smokers take note, the irresponsible amongst you of which there sadly appear to be many, really do ruin environments for non-smokers.

Stayed: July 2014, travelled with friends
1  Thank Dave T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia D, Leiter Front Office at Luzernerhof Hotel, responded to this reviewResponded 2 April 2017

Dear guest
Thank you very much for you feedback. We will forward your rating and concerns to our supervisors in order to constantly improve our services.
We hope to welcome you soon
Best wishes
Your Luzernerhof team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

A hotel in an excellent location about 50 metres to centre and lake lucerne.The room was average.Had no airconditioner and when you opened the window noise from people in street and traffic.Not a bad room except for noise and no air conditioning.

Room Tip: I don't know if you can get a quiter room off the street
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Wayne8971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia D, Leiter Front Office at Luzernerhof Hotel, responded to this reviewResponded 2 April 2017

Dear guest
Thank you very much for you feedback. We will forward your rating and concerns to our supervisors in order to constantly improve our services.
We hope to welcome you soon
Best wishes
Your Luzernerhof team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 August 2014 via mobile

We stayed two nights on our trip with Cosmos ... It's a family run cozy comfortable hotel ... The rooms have been refurbished , with modern stuff ... Nice cozy rooms ... Food options were not really that much yet good . Breakfast included was kinda standard ... The location is perfect , a 100 metre walk and you're onto the main road along the lake Lucerne ... Staff was very friendly. Only backdrop , no free WiFi . €5 buys u a token password for one device at a time ... Not really the thing u wanna have on a vacation to such a breathtaking place ...

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank DSDawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia D, Leiter Front Office at Luzernerhof Hotel, responded to this reviewResponded 2 April 2017

Dear guest
Thank you very much for you feedback. We will forward your rating and concerns to our supervisors in order to constantly improve our services.
We hope to welcome you soon
Best wishes
Your Luzernerhof team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 August 2014

I read the reviews before my trip and thought the poor experience of the reviewers could be one-offs but I am now one of the statistics. Granted the location is superb (that explains the two star rating here) but it is really unfair to 1) expect your guests to use the stairs most of the time due to the tiny lift, 2) not provide at least a fan during the hot summer when there is no A/C, 3) leave your guests awake due to the noise that goes on until the morning and not install proper noise insulation and 4) ration one croissant per guest for breakfast.

Stayed: July 2014, travelled with family
2  Thank lengcw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia D, Leiter Front Office at Luzernerhof Hotel, responded to this reviewResponded 2 April 2017

Dear guest
Thank you very much for you feedback. We will forward your rating and concerns to our supervisors in order to constantly improve our services.
We hope to welcome you soon
Best wishes
Your Luzernerhof team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014 via mobile

Me, swiss citizen, experienced first time Lucerne, especially this hotel as a tourist. To be honest, feeling quite ashamed for this lousy price/quality ratio, for my country.
The rooms do have the level of a youth hostel, which is actually nothing bad, if the price would be accordingly. But unfortunately it's highly much overpriced. Miss this place, am convinced you re gonna find much better spots, where they probabaly also pay more respect to our guest from everywhere in the world (and not only see them as cash cows like here). Please don't take this hotel as the swiss state-of-the-art.

Stayed: July 2014
4  Thank Mario S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofia D, Leiter Front Office at Luzernerhof Hotel, responded to this reviewResponded 2 April 2017

Dear guest
Thank you very much for you feedback. We will forward your rating and concerns to our supervisors in order to constantly improve our services.
We hope to welcome you soon
Best wishes
Your Luzernerhof team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luzernerhof Hotel

Address: Alpenstrasse 3, Lucerne 6004, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Free Breakfast Restaurant Room Service
Hotel Style:
Ranked #60 of 67 Hotels in Lucerne
Price Range: £105 - £229 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Luzernerhof Hotel 3.5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Luzernerhof Hotel Lucerne

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