We stayed at this hotel for one night in August 2014 as part of a Cosmos tour and thankfully it was just one night. The central location is the only thing going for this hotel. The rooms were very small with no air conditioning and lacked basic cleanliness for example there was damp on the walls, chipped paint and a dirty bath. Furthermore, when we had a problem with our room and asked for some assistance we encountered an incredibly rude and aggressive member of staff, what's worse this may have been the manager of the hotel. It is unbelievable to think a manager could have such disregard for basic customer service. There are far better value hotels available with cleaner rooms, better facilities and staff who value their customers, I would advise using one of them instead.
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- Also Known As:
- Luzernerhof Hotel Lucerne