We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Avoid this hotel in Lucerne” 2 of 5 bubbles
Review of Hotel Waldstatterhof

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Hotel Waldstatterhof
Ranked #10 of 69 Hotels in Lucerne
Certificate of Excellence
Marietta, Georgia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Avoid this hotel in Lucerne”
2 of 5 bubbles Reviewed 24 June 2014

This is the only hotel during our three weeks in Italy, Austria, and Switzerland that we would give a poor rating. We booked two nights with them originally, but had to extend one night because Delta changed our reservations to the same flight a day later without our knowing it until five days before our return flight---but that's another story! We had opted for a suite at this hotel, one of their pricier options, but since we were to be there for several days and it was the last days of our vacation we decided to go for it. We had seen this hotel recommended by Rick Steves, who has never steered us wrong before. When we arrived and were given our room, no one at the front desk gave us any info about breakfast, directions to room, offer of help with luggage, etc. When we got to our room, we discovered it was on the front of the side of the hotel over one of the busiest streets in Lucerne. The noise factor was unbelievable and continued to be until the wee hours of the morning. Since the hotel is not air-conditioned, the options were to either open the windows to the noise or close the windows and swelter. We called to the front desk and were told that all suites were on that side of the hotel, and since it was Saturday, all rooms were booked. We were assured that the next night all would be quiet because it was Sunday night. Next night: same story. The third night we came back from sightseeing to discover a road crew right below our window tearing up the road, which continued until around midnight. When we called the front desk that night at 11:00 to ask them to find out how late the jackhammer would be continuing, they did offer to move us into a suite on the opposite side of the hotel away from the road. This was surprising since we had been told the first night there were NO suites on that side of the hotel. At that point, since we were already in bed and leaving the next day, we decided to stay where we were. When we checked out the next morning, we were charged one price for the first two nights and a higher price for the third night. We had been told when we had to add the third night that that would be the case based on the fact that it was "the last available room" for that night. We pointed out to the manager that since we had been offered a vacant room the previous night at 11:00, we couldn't quite see how that could be the case. We also pointed out that we had spent three fairly sleepless nights at the hotel. However, he stood his ground so of course we paid the bill as presented. But I thought at the time that PR was not alive and well at this hotel. The breakfasts were lackluster compared to other hotels where we have stayed in the past, both on this trip and others, and all their staff with the exception of one young lady in the dining room were certainly minimally friendly and helpful, the manager not at all. The location is good, right across from the train station, but that is about all we would say the hotel has going for it! We would definitely never stay here again and would look at other options in this beautiful city.

Room Tip: Never stay in a room on the road side of the hotel. Noise TERRIBLE there
See more room tips
  • Stayed May 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank V1209MGMartha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

993 reviews from our community

Traveller rating
    362
    449
    125
    38
    19
See reviews for
283
391
74
99
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (177)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 22 June 2014

Room was comfortable. Excellent location... near to main train station, place for foods, and especially to the lake. Parking also available but limited, in case you drive a rental car for example (you need to book/reserve for the parking spot early - I did not book but was lucky that day, as there was 1 spot left). Staffs friendliness is average, yet still helpful.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank KNizam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kentucky
Level Contributor
74 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 19 June 2014

This hotel's location is perfect. It is a 3 minute easy walk to the train station and a 5 minute walk to the Old Town. Those two things make it a winner from the start. Our room was very large, clean, and modern with a large bathroom. It was unseasonably warm and the hotel does not have air conditioning. The porter made sure that we had two fans, which helped considerably. The breakfast room was very nice and the breakfast had a large variety of tasty choices.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank MJSKentucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
70 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 12 June 2014

The best part of the hotel is that its bang opposite the main train station which gives it a very easy access. Small but convenient rooms with all basic amenities. However would rate the hotel service and the management as average. The check in time at the hotel is 2 p.m. and had to wait till 2:25 to get in the rooms because it wasnt ready. And by the way the check out time is 12:00 and we reached the hotel at 11:00 so they already knew about our early arrival.
Breakfast spread was good but had limited options for vegetarians.

  • Stayed May 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank SheetalSoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas
Level Contributor
592 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 227 helpful votes
4 of 5 bubbles Reviewed 8 June 2014

The hotel is across from the train station - so convenient - great check in, the room and bath were clean and spacious. The breakfast, which is included was very good with an amazing selection. There is a mall across the street with bakeries, shopping, etc. Just a quick 10 minute walk and you are in the beautiful historic district where you can stroll, dine and enjoy the gorgeous views across the lake to the mountains.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nowpacking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taipei, Taiwan
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 5 June 2014

The hotel is a beautiful classi building and very close to train station. Staff was friendly and provided helpful travel information. Room was clean and comfortable. Breakfrist has variety choice and tastful.

  • Stayed May 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SLH3744
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Western Australia, Australia
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 3 June 2014

We are enjoying our stay at the Waldstaetter. It is perfectly located by the railway station and has all the facilities we could wish for. Our room is in a newly acquired section (the building next door) and is spacious and well-appointed. The restaurant serves a wonderful breakfast (included in the room rate) and dinner was just delicious. We chose from the Swiss meals section of the menu and the rosti was perfect, despite being called "Hash brons" in English - nothing like the usual hash browns, that's for certain. We'll be sorry to leave.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Wendy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lucerne hotels
0.2 mi away
Hotel des Alpes
Hotel des Alpes
#11 of 69 in Lucerne
4.0 of 5 bubbles 883 reviews
0.1 mi away
Ameron Hotel Flora Luzern
0.3 mi away
Hotel des Balances
Hotel des Balances
#5 of 69 in Lucerne
4.5 of 5 bubbles 953 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
Continental-Park Hotel
Continental-Park Hotel
#9 of 69 in Lucerne
4.0 of 5 bubbles 480 reviews
0.1 mi away
Renaissance Lucerne Hotel
0.2 mi away
CASCADA Hotel
CASCADA Hotel
#7 of 69 in Lucerne
4.5 of 5 bubbles 837 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Waldstatterhof? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Waldstatterhof

Property: Hotel Waldstatterhof
Address: Zentralstrasse 4, Lucerne 6003, Switzerland (Formerly Waldstaetterhof Swiss Quality Lucerne Hotel)
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
#10 Family Hotel in Lucerne
#12 Business Hotel in Lucerne
#16 Romantic Hotel in Lucerne
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Waldstatterhof 3.5*
Number of rooms: 80
Official Description (provided by the hotel):
Hotel with modern amenities and comforts is set in late-19th century Victorian in the downtown area; staff is multilingual. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotel.de, Hotels.com and Odigeo so you can book your Hotel Waldstatterhof reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Waldstaetterhof Swiss Quality Lucerne
Waldstaetterhof Swiss Quality Hotel Lucerne

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing