Staff attitude is not good. When we checked in, we supposed the staff will take care of each customer one by one. Our check-in had not completed, staff already catered other customers' request and ignoring us which make us really feel uncomfortable.
The hotel itself is good n close to the station but the staff is really terrible. We do not expect such a nice hotel will have such unqualified n poor attitude staff and this does not match with its name 'quality' hotel.
- Official Description (provided by the hotel):
- Hotel with modern amenities and comforts is set in late-19th century Victorian in the downtown area; staff is multilingual. ... more less
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- Also Known As:
- Waldstaetterhof Swiss Quality Lucerne
- Waldstaetterhof Swiss Quality Hotel Lucerne