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“Very small apartments with unsatisfactory facilities”
Review of Allmend Apartments

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Allmend Apartments
Certificate of Excellence
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Very small apartments with unsatisfactory facilities”
Reviewed 18 June 2013

Had booked the apartment for 7 nights in June. The apartments are extremely small with the beds and sofa all cramped up making it difficult to walk around the room. The kitchenette comprises only of a stove which is right near the door making it difficult for someone to enter or leave. The bathroom is also very small and cramped without proper drainage( my bathroom was flooded after the 5th day and took some serious effort to drain the water).No cleaning was done in the apartment for the 7 days that we were there resulting in the apartment becoming very untidy and dirty. The balcony offers no view at all which was very disappointing(it overlooks the horrible looking sports complex which is next door).
Also there was nobody to attend to us in the apartment office in case of any difficulty or emergency for all the 7 days that we were there.
Overall it wasn't a pleasant experience at all. We've traveled pretty extensively and stayed in several apartments but we found this the worst of all and wouldn't recommend it.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank scouser89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hitrental, Manager at Allmend Apartments, responded to this review, 8 October 2015
Dear Scouser89! We apreciate your opinion about your stay in one of our HITrental Allmend Apartments. We are sorry for the things which you did not like. Equally we would like to remind that we are not a hotel, therefore our services are limited. We have no reception but you always can call us and we are willing to solve a problem. As to the cleaning service, we provide one free motnhly cleaning when you stay longer. We also offer an extra cleaning which is extra paid.
Anna HITrental
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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67 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • Indonesian first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Singapore
Level 6 Contributor
136 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
Reviewed 16 June 2013

A we were a big group of 11, I tried to scout around for a cheaper alternative to hotels and found this overrated the website. The price for 2 bedroom plus 2 sofa beds was very reasonable for 4 nights stay, but I was worried there was not enough beds for all of us.

Getting to the place was easy. We came from Brienz and stopped at Lucerne station to transfer to bus no 20. About 6 stops away and within 3min we were at the apartment. Check in was easy, except we waited quite a while for the lady to open the door for us. When she found out we had 11 pax, she offered 2 extra mattresses at no extra costs, but we took only one as the kids could share the beds.

It was actually 2 separate apartments - 1 studio, with 1 double bed and a sofa bed; and one 1 room with a living room, with 3 beds in the room and 1 sofa bed in the living room. And a nice balcony. Very spacious for us. Kitchen was just a counter with induction stove but it was sufficient for us to do simple cooking. Clean, modern and comfortable, with wifi too. Laundry can be done by buying a card for 20F, with each wash or dry deducted at 1.20F, but it is non refundable if we do not use it up. Automatic blinds come down at the push of a button to give us privacy and keep the sunlight out when the kids go to bed (as it's summer, sun sets only at around 9.30pm).

Location was pretty good, with bus 20 serving every 15min, and a Migros supermarket around the corner. Only problem is it doesn't open on Sunday, which is our day of arrival. But it's ok, as the train station is 10 min away, which is where the restaurants and the old town are located.

It was definitely a good stay at an affordable price, with options to do our own cooking as well.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank hlmh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hitrental, Manager at Allmend Apartments, responded to this review, 7 October 2015
Dear Hlmh! Thank you for your review regarding your recent stay at HITrental. Your feedback will help us improve our services. We hope that you will come back soon!
Anna HITrental
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 June 2013

Overall a nice stay. Easy to buy food from a supermarket nearby and cook in the apartment. Easy transport to city centre by bus No. 20 within 15 min. Power shower is helpful after a day's trip. Standard studio is a bit small for an apartment, some lights not working.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gang78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hitrental, Manager at Allmend Apartments, responded to this review, 8 October 2015
Dear Gang78! Thank you for your review regarding your recent stay at HITrental. Your feedback will help us improve our services. We hope that you will visit us again!
Anna HITrental
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai (Madras), India
Level 6 Contributor
155 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed 3 June 2013

I was at the Allmend Apartment for 7 nights last month. I was booked thro' Swiss tours. Before booking I had checked the reviews on trip advisor and the clincher for the booking was that the apartments became operational in Dec 2012 which means they are brand new. I was travelling to Switzerland for the first time with my family of 2 young kids and wife. I had checked a lot hotels and found out that the rooms were pretty small and very expensive, and they could accommodate only 3 guests, as we were 4 many hotels were offering quad rooms or asking us to take 2 rooms which was working out very expensive. Then finally I came across Allmend Apartments, the reviews were good and the price reasonable, the only catch was we had to book for a minimum of 1 week. Less than 7 nights they do not accept the bookings. It has to be either Wed-Wed or Sat-Sat and these were not serviced apartments.

I went ahead with the booking and was promised a studio apartment of size 25sqmts which I felt was pretty decent space compared to what other hotels were offering in Luzern and other cities of Swiss. I was told that the apartment had all the amenities like a TV with cable channels free WIFI full fledge kitchen and utensils ironing box with table hair dryer, bathroom with toiletries bath towels a balcony 2 wardrobes 3 beds + 1 sofa bed and dining table. Which I felt was as good as any hotel could offer actually it was better than hotels considering the full range of amenities provided. I was also informed that this is NOT a serviced apartment but just an apartment which we will be renting out for a week hence they do not provide house keeping services. If we require house keeping to be done daily then it would be charged at 75CHF per day.This was working out expensive hence we did not opt for housekeeping and decided to manage ourselves. The other facilities offered were laundry service which we need to do it ourselves, they would give us a card to use the washing machine and dryer. Then there was a swimming pool and health club which can be used on chargeable basis.

Swiss tours who booked me at Allmend Apartments had given us the voucher which had the full address of the apartments and the bus no or train no which we need to take from the Luzern Bahnof/Main Station. The apartments are located 2 kms from the Luzern main station and can be reached by bus no 20 which runs every 15 mins and stops at Zihlmattweg which is the stop name for Allmend Apartments. The bus ride take 10-15mins one way. Then there is the train S4 from Luzern Main station which takes just 2 mins and the station near to the apartments is Allmend/Messe which is a 5 min walk away. I preferred the bus at it stopped at the door step and was easily accessible than the train.

The hit rental staff was waiting for us on our day of arrival, the apartments do not have a formal reception, just an office hence you need to call the staff and inform your time of arrival as one cannot just enter the building as they have security locks and only people with access keys can enter. There are 2 blocks numbered 42 and 44 Zihlmattweg and one needs to make a note before arrival as the Allemnd Apartments of hit rental are in block no 44. The hit rental staff Stephanie welcomed us and explained all the rules and regulations of the apartments and how to operate each and every amenity. She showed us the laundry area gave us the access card and also requested us to empty the garbage bin every 2 days(remember no housekeeping)!! She gave us a set of 2 keys.

The apartment was exactly the same which we had expected after seeing the photos at the time of booking. The temperature is maintained at a comfortable level in the central AC/Heating unit. All the amenities promised were provided. We were very happy with the apartment. Every thing was perfect and brand new. The views from the room were nice of the snow capped mountains. There is the Migros supermarket next door which is very convenient to buy groceries as we were cooking 1-2 meals a day. There is a playing area for kids at the ground floor in front of the apartments. There are floor to ceiling glass windows with blinds which can be lowered at the click of a button.

We were satisfied with the stay and really happy with the decision of choosing Allmend apartments to stay in Switzerland. All the attractions are located at a distance of 1-2 hours by train from Luzern main station and this is the best way to see Switzerland by having your base at one place for a week instead of staying 2 days at each town which becomes a hassle with kids as one needs to pack and unpack every 2 days.

I would highly recommend Allmend Apartments for travellers with kids and who would like to cook as well, as eating out is expensive in Switzerland.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
4 Thank SameerSultan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hitrental, Manager at Allmend Apartments, responded to this review, 8 October 2015
Dear SameerSultan! Thank you for your warm opinion about your recent stay at HITrental. We are glad to hear that you are satisfied with our apartment. We hope that you will come back soon!
Anna HITrental
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
Level 6 Contributor
141 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 2 June 2013

booked 3 one bedroom apartments thru hitrental.com

rooms are very basic and served our purpose as we moved out early and came back late only for sleep and bath.

we were with kids and faced not even a single problem for the entire 6 days we used the apartments.. Diana/Stephanie at the main reception was very helpful.

direct Metro connection from Luzern main station every 30 minutes and we used this everyday as it took only 2 minutes against the bus ride which was for 15-20 min.. apartments are 5 min walk from the Allmend Messe station

used their laundry card once and that wasn't a problem too.

Overall in my opinion this is place to be if you want to explore central Switzerland without having a burning sensation in your pocket as hotels charge too much if you are with kids.

enjoy your trip to the most beautiful place on earth!!!

Room Tip: take a room with a balcony...
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
Helpful?
1 Thank Ram1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hitrental, Manager at Allmend Apartments, responded to this review, 7 October 2015
Dear Ram1975! Dear Guest! Thank you for your review regarding your recent stay at HITrental. We are glad to hear that you enjoyed your time with us. We will be happy to welcome you as our guest again!
Anna HITrnetal
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Riga, Latvia
Level 5 Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 14 May 2013

The location is convinient enough though you could be a bit bored by the same bus route 2-4-6 times a day. There are supermarket and large fitness club with a swimming pool in the building next door. You can get the card for the fitness club if you want.
The apartment itself could be better: central AC/heating device which didn't reply to our manipulations with the control unit... bare cold floor... just one shelf in the apartment(!) for three, and in the living room; just a square sink in the floor with a curtain - instead of a shower; no towel-drying rack.
For three of us we'd got only one key - which is necessary to enter the building and call for an elevator. I don't know if you may get more; having only one key could be a problem (for example, when one person is going to the swimmming pool and other is going to the supermarket:; you see - the second one couldn't get in the building).

Our Comfort One-Bedroom-Apartment contained sitting/dining room and a bedroom and they put the 3rd bed in the bedroom too - which not convinient when you travel with kid.

The beds were comfortable, the kitchenette was fully equiped and with Nespesso machine (but without electric kettle!); the terrace would be nice in the warmer weather...

I called it "Average" because I personally got annoyed by the bathroom which was very basic. Nevertheless I would recommend for the price/value (good for Lucerne) and stay myself again i I must be in Lucerne with a family.

Room Tip: We've booked "Comfort One-Bedroom-Apartment" at Booking.com. Next time I would rather...
See more room tips
  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank irka_v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hitrental, Manager at Allmend Apartments, responded to this review, 8 October 2015
Dear Irka_v! Thank your for your comment about your recent stay at HITrental. Your feedback will hep us improve our services and features. We are glad you would like to visit us again! See you soon!
Anna HITrental
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
16 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 January 2013 via mobile

We stayed at the Allmend apartments over Christmas. We were met by a Hit Rental staff member on Christmas Day who was very helpful and showed us into the apartment even though it was Christmas.

The apartment was new and clean with kitchen facilities. It was great value for a family.

While the apartment is not in the centre of Lucerne the public transport was brilliant and right outside the apartment and was a 5 to 10 minute bus ride to the town / central train station - bus was every 15 mins.

A supermarket and aquatic centre is right next door.

The apartment was great for our family 2 adults and 2 kids and is the best apartment choice for Lucerne.

The location was not a problem for us.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sydney2012_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hitrental, Manager at Allmend Apartments, responded to this review, 7 October 2015
Dear Sydney2012_12! Dear Guest! Thank you for your review regarding your recent stay at HITrental. We are glad to hear that you enjoyed your time with us and hope that you will visit us again!
Anna HITrental
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Allmend Apartments

Property: Allmend Apartments
Address: Zihlmattweg 44, Lucerne 6005, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Kitchenette
Hotel Style:
Ranked #2 of 16 Speciality Lodging in Lucerne
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Allmend Apartments 3*
Number of rooms: 41
Official Description (provided by the hotel):
The apartments are located on the Allmend of Lucerne, two kilometres away from the main railway station, from the old town, from the lake and footsteps away from the football stadium "Swisspor Arena". The highway junction (Kriens Süd) is only a 2.5 kilometres drive from the apartment. The main rail station and old town Lucerne can easily be reached with the public transport within 10 minutes. Buses are heading towards Lucerne every 15 minutes from the bus stop, which is only a few footsteps from the apartments. Also there is a rail station close to the apartments. Trains pass through the station every 30 minutes. All sightseeing spots and the main rail station are only a few minutes away from the apartment. The apartments are located in Tower 1. Both of the HOCHZWEI towers are the highest in all of central Switzerland. The apartments are fully equipped and light flooded. The modern apartemnts also include a kitchen that comes with a combination device to be used as a microwave as well as for baking. In addition the apartments contains a bathroom, equipped with a shower, toilets, a mirror cabinet, a hairdryer, an electric iron and an ironing board. A flat screen TV with a wide range of channels and WIFI are at your free disposal. ... more   less 
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