This was sold to us on the internet as a 3 star hotel with modern spacious rooms - really? When we complained about the facilities we were told that it had been downgraded to 2 stars due mainly to the lack of lift - ha!
The hotel is on a very busy junction so it is impossible to sleep with the windows open.
The room was TINY, I could just about wheel my case around the bed.
No lift and lots of changes in floor level (trip hazards) and a serious need for redecoration.
However our main complaint was 'the breakfast', 1 slice white bread, 1 slice brown bread, 1 roll plus a few pots of jam and butter, hardly a breakfast. When we went to complain we were told that it was standard continental breakfast, another guest commented that it was the worst breakfast he'd had in 2 weeks, more like 2 years we thought.
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- Also Known As:
- Spatz Hotel Lucerne