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“great location and price for family travel in Luzern”
Review of Hotel Stern Luzern

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Hotel Stern Luzern
Ranked #35 of 67 Hotels in Lucerne
Certificate of Excellence
Reviewed 30 August 2013

I love the hotel's location with the price we paid. Breakfast is included with many choices not like in Zurich's hotel only gives you bread and coffee any thing more you have to pay. The people work for the hotel speak English and very friendly.

  • Stayed: August 2013, travelled with family
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1  Thank yifeisusan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STERN-Team, Leiter Front Office at Hotel Stern Luzern, responded to this reviewResponded 21 December 2015
Google Translation

Grüeziwohl

Besten Dank für den Besuch und den Aufenthalt bei uns im Hotel STERN. Es freut uns dass wir Euch bei uns beherbergen durften.

Hoffentlich bis bald und genussvolle Grüsse in der Zwischenzeit wünscht das ganze STERN Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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79 - 85 of 227 reviews

Reviewed 27 August 2013

There were 3 of us staying at the Hotel Stern Luzern so they booked us in the room at the top of the hotel I think it was more spacious) however there were only 2 beds. This wasn't a big deal because we are all girls/family. There is no air conditioning and the room was incredibly hot and there were a lot of bugs so it was difficult to keep the windows open. There was a standing fan which we used all day and night.

There is an elevator but it only goes to the 4th floor (we were on the 5th) so we had to lug our suitcases up the stairs as there is no one to help with bags.

The bathroom was huge, probably the best part of the room. Two sinks and spacious, although the shower was small (no tub) and difficult to have a shower without getting everything in the bathroom wet.

The location was great. Easy walk from the train station and the old village, lake, shopping, restaurants etc.

Free breakfast is good, there is a lot of choice for your standard free breakfast and it was nice because the food in Luzern is soooooo expensive.

Be aware that there is a tourist tax in Luzern so you will have to pay additional tax when you check in.... it was around $60 for us.

Don't expect great service, there's never anyone really around with the exception of the front desk which is also the bar top of the restaurant. Overall it was a good value for Luzern which is a really expensive city.

  • Stayed: July 2013, travelled with family
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Thank meghaturnertraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STERN-Team, Leiter Front Office at Hotel Stern Luzern, responded to this reviewResponded 21 December 2015
Google Translation

Grüeziwohl

Besten Dank für den Besuch und den Aufenthalt bei uns im Hotel STERN. Es freut uns dass wir Euch bei uns beherbergen durften.

Hoffentlich bis bald und genussvolle Grüsse in der Zwischenzeit wünscht das ganze STERN Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2013

The hotel is surprisingly new, clean & neat. Toilet is a good size but the water flow from the shower head is a little low. (I am on 4th floor). Room is not air-conditioned (which is a norm in Switzerland) but they do provide table fan in the event if its a warm summer. Which is exactly what I needed. Location is opposite Lucerne Old Town. About a good 15 min walk from the Main Train Station. Free Wi-Fi available, however the connectivity is rather unstable, but good enough for me. A small lift good for 1 person 1 luggage only. Overall, its a good stay and will recommend to friends.

Room Tip: Bed & Pillow are soft type.
See more room tips
  • Stayed: August 2013, travelled as a couple
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1  Thank koriani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STERN-Team, Leiter Front Office at Hotel Stern Luzern, responded to this reviewResponded 21 December 2015
Google Translation

Grüeziwohl

Besten Dank für den Besuch und den Aufenthalt bei uns im Hotel STERN. Es freut uns dass wir Euch bei uns beherbergen durften.

Hoffentlich bis bald und genussvolle Grüsse in der Zwischenzeit wünscht das ganze STERN Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2013

Good, location in the city, a little hard to find and lift only good for 1 person, overall very comfortable, no locked place to leave bags after check out until we left the city, although we did leave them in a spot where they said they would keep an eye on them and everything was Ok

  • Stayed: July 2013, travelled as a couple
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Thank Ellen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STERN-Team, Leiter Front Office at Hotel Stern Luzern, responded to this reviewResponded 21 December 2015
Google Translation

Grüeziwohl

Besten Dank für den Besuch und den Aufenthalt bei uns im Hotel STERN. Es freut uns dass wir Euch bei uns beherbergen durften.

Hoffentlich bis bald und genussvolle Grüsse in der Zwischenzeit wünscht das ganze STERN Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2013

Very nice staff.
Pretty good sized single room with fan, tv and chair.
Maybe the room furniture was a bit dated, but still functional.
Pretty good breakfast.
Price was quite good for the location and short notice.

  • Stayed: August 2013, travelled solo
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Thank Patrik E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STERN-Team, Leiter Front Office at Hotel Stern Luzern, responded to this reviewResponded 21 December 2015
Google Translation

Grüeziwohl

Besten Dank für den Besuch und den Aufenthalt bei uns im Hotel STERN. Es freut uns dass wir Euch bei uns beherbergen durften.

Hoffentlich bis bald und genussvolle Grüsse in der Zwischenzeit wünscht das ganze STERN Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2013

I stayed here 5-6 years ago, when it was badly in need of updating. New owners have done that (and done it well). The rooms are sleek and modern, offering many fun little surprises that set it apart from competitors. There's a _tiny_ elevator, nice for sending the bags upstairs, at least. The breakfast was obviously aiming to be a gourmet experience--and in the process trying too hard and yielding results more quirky than delicious. More matter with less art, please! Staff were helpful on check-in, if a little hard to locate on check out. This one's a 5-8 minute walk from the bahnhof and less than five minutes from the lake, Kappelbrücke, and old town. I'll stay here again when my travels return us to scenic Luzern.

  • Stayed: June 2013, travelled with family
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3  Thank wrb3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STERN-Team, Leiter Front Office at Hotel Stern Luzern, responded to this reviewResponded 21 December 2015
Google Translation

Grüeziwohl

Besten Dank für den Besuch und den Aufenthalt bei uns im Hotel STERN. Es freut uns dass wir Euch bei uns beherbergen durften.

Hoffentlich bis bald und genussvolle Grüsse in der Zwischenzeit wünscht das ganze STERN Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2013 via mobile

First things first. Lucerne is ridiculously expensive. Average things cost plenty. I can't fathom why. Yes it's a beautiful city on a lake but so is Bellagio, Como, Reno Tahoe.
Hotel Stern staff are very very good. In fact when my wife and I sat down at their restaurant after travelling for 8 hours all we wanted was some food. The price list was a joke and the waiter realised this and referred us to a better set of restaurants. The rooms were very clean but there was no air con. Considering the temperature was 35 degrees that's actually quite important! They did provide a fan which was appreciated. Breakfast was below par. I'm surprised by the good reports of other guests who raved about the breakfasts. No fruit, only breads and some cereal and meats. The coffee machine is good tho. Price for Lucerne at 210 SFR per night probably ok but any other city would get you a much better experience

  • Stayed: August 2013
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Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
STERN-Team, Leiter Front Office at Hotel Stern Luzern, responded to this reviewResponded 8 August 2013

Dear Andrew

Thank you for your review.

We are really sorry, that the breakfast buffet was not like it has to be. Of course there have to be fruits. The next time please do not hesitate to ask the employee at the breakfast buffet.

We hope you could enjoy Lucerne despite the high prices.

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Stern Luzern

Address: Burgerstrasse 35, Lucerne 6003, Switzerland
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#22 Business Hotel in Lucerne
Price Range: £86 - £168 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Hotel Stern Luzern 2*
Number of rooms: 15
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Also Known As:
Goldener Stern Hotel

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