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“Great location for Tain travellers”

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Radisson Blu Hotel, Lucerne
Ranked #14 of 67 Hotels in Lucerne
Reviewed 28 May 2014


After arriving at Lucerne station with suitcases and cabin bags we found the Raddison Blu just a short walk along a smooth bitumen footpath. Whilst the hotel itself was a bit hit & miss the location was brilliant as it was both close to the train station but also to the water bus station that has you traversing Lake Lucerne in just a few minutes.
On our arrival at 2.30 we were eventually greeted by the statement that check in is at 3pm and your room is not ready until then. This goes against the managements statement of a 'Yes we can' attitude as the hotel has barely any guests the 3 nights of our stay. We dutifully left our cases and headed off to look around the empty town on a Sunday. On our return the room was ready, the rooms are really quite large and the styling a bit out there and the non lake view rooms have a rather drab outlook on another building, looks like a school/university?
Housekeeping needs a shake up as we were rationed to 1 cake of soap, for shower & hand basin for our stay, only 'herbal' tea bags, no replacement of used coffee/sweeteners & the room was never cleaned over those 3 days, just the bathroom wiped down & the towels replaced and the bedding made. We had a king size bed but were surprised that the duvet did not even reach the sides of the bed, let alone was completely inadequate once 2 people were under it. We requested and eventually received an extra duvet, so that we could both be covered. This confused housekeeping who just folded them up each day, as they obviously had no idea what to do with 2.
Apart from the above some lights in the room did not work, however there was an iron & ironing board to get those crumpled clothes ironed out. Bed and pillows were great and we had a wonderful sleep whilst we were there, in combination with the shutters and curtains.
Fitness centre had a selection of equipment to enable an effective workout though only 1 treadmill(always popular) plus a steam room and 2 saunas, which was much appreciated.
We did not dine at the 'Luce' restaurant although the menu did look inviting as we were always getting back to Lucerne in the evening around dinner time.
A good hotel but can do with some improvement but in an excellent location close to everything.

Stayed: May 2014, travelled as a couple
1  Thank Pordy13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janine B, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded 30 May 2014

Dear guest, we would really like to thank you for your detailed rating of our Hotel. It is very nice to get a feedback we can work with and we are always trying to to make one's stay perfekt. We are truly sorry that some things didn't meet up with your expectations as we are always trying to give our best. We are glad you enjoyed your stay in the Radisson Blu Hotel, Lucerne all the same and we hope we can welcome you here again. Best regards M.Conzelmann

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580 - 586 of 1,180 reviews

Reviewed 28 May 2014

As we were doing Switzerland by rail it was a great location. Rooms were large and clean,staff were very helpful with directions and places to see. We had dinner in the restaurant food was beautiful and waitress was great.

Room Tip: ask for a lake view
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  • Stayed: April 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Anne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janine B, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded 29 May 2014

Dear guest

Thank you so much for rating the Radisson Blu Hotel, Lucerne on TripAdvisor. We are very pleased that you enjoyed your stay with us that much. It is always good to get a nice Feedback and the whole Team always tries to make our guest feel at home. We hope to welcome you again as soon as possible. Kind regards. M. Conzelmann

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Reviewed 21 May 2014

Stayed for 3 nights, this hotel is in a solid location right by the railway station, no taxi needed! Check in was smooth and very informative in terms of tourist attractions. Room is really big for European standards, very comfortable bed. Heavy duty shades to create a dark room (power shades, blackout curtains). Had breakfast and dinner in restaurant and it was great - both food and service. Only negative of the stay was that we found the room warm (room temperature in Europe seems to higher than North America based on the 5 hotels we stayed in). In the hotel's defense, we didn't bring this up as an issue, so they didn't get an opportunity to fix it.

Overall a good hotel and I would stay here again if I visit Lucerne.

Stayed: May 2014, travelled as a couple
2  Thank travelbbug22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Janine B, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded 23 May 2014

Dear Guest

Thank you so much for taking your time to rate our hotel. We are glad to hear that you liked your stay at the Radisson Blu. It's very important for us to get some specific feedbacks from our guests. That way we are able to improve our Yes we can service and make your stay even more special. I'm sorry about the room being far to warm for you. If you face the same problem next time you stay with us just let us know and we will fix the problem for you.

We hope to see you again soon. M. Conzelmann

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Reviewed 14 May 2014

Have checked in yesterday with my wife n son for two nights, n the property is really excellent .
With fast Checkin, great buffet breakfast n very helpful reception staff, I rate this as one of the Best Properties I have stayed in Europe. The room is very well done with little thoughtful things placed at all the right places. Housekeeping is commendable n u realise thus when u r travelling with an nine year old child. Also the Hotel Restaurant Luce is a great place n we had an lovely enjoyable dinner last night. The staff r always willing to go the extra mile, n there is never a No for any reasonable request done to them. Will always stay at this hotel on our next visit to a Lucerne.

Room Tip: Request for an lake facing room , this has an awesome view. Rooms facing the lake r the best.
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  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hello_Trip1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Restaurant L, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded 19 May 2014

Dear Guest,

We are very much delighted to receive your outstanding rating via tripadvisor! The team of the Radisson Blu Hotel, Lucerne is happy that we met all your expectation towards our hotel.

We do sincerely hope to be your host for your next trip to Lucerne, we would love to! If we can do anything for you, let us know at any time!

All the best wishes from sunny Lucerne

M.Conzelmann

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Reviewed 4 May 2014

We were on a Viking River Boat cruise and took advantage of the two before trip to Lucerne. The hotel was very clean and the hotel staff was very helpful. The only downside was the location was a good long walk to the center of town. If you don't mind a walk, then it is a great place to stay. The rooms were clean and well appointed. The room was a nice size, much larger than the typical room you expect at most hotels in Europe. The TV had a few English speaking channels (mostly news). The breakfast buffet was very good all the European treats you would expect and a very good wait staff. A really nice place to stay. We paid an extra 63euros a day and got a view of Lake Lucerne. When the clouds finally cleared, it was worth the extra price.

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Ronald B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Restaurant L, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded 6 May 2014

Dear Guest,

Thank you for the flowers! Thank you for all these compliments, we are very pleased to hear, that you liked our hotel and the wonderful lakeview room.

All kind comments on our hotels accomodation and our service is very important to us. Our staff works hard to live their 'Yes I Can!' attitude each day.

The team of the Radisson Blu Hotel, Lucerne is looking forward to welcoming you back some day and sends you the very best wishes.

M.Conzelmann

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Reviewed 3 May 2014

Ideally located in the middle of everything, very friendly staff, clean and nice rooms, great breakfast. Thank you very much for this great experience! Ideal for business as well as family trips. Looking forward to our next stay.

  • Stayed: October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Vera I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Restaurant L, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded 6 May 2014

Dear Guest,

As you thank us for this great experience, we would like to thank you for being our guest and for taking the time to share your opinion with other travelleres and with us. It is always worth a great deal to get a feedback from our guest. We would like to improve our 'Yes I Can!' service each day to make our guest even more comfortable. Please let us know at any time if we can do anything for you!

The entire team of the Radisson Blu Hotel, Lucerne is looking forward to having you back soon and sends you the very best wishes to Frankfurt.


Kind Regards,

M. Conzelmann

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Reviewed 29 April 2014

Stayed two nights in a larger than average room on the 4th floor. The room had ample storage space, tea making facilities, iron & ironing board, hair dryer and mini safe in the room, which also has a multitude of electric points & light switches.
The bathroom had a large tub and an over bath shower, but the opaque bathroom wall and no night light adversely affected sleep quality, as did the very soft pillows.
Breakfast buffet is extensive & nicely presented and you may have items cooked to order, for example eggs, pancakes & waffles. There is also a good selection of teas.
The staff are most helpful & friendly.

Stayed: April 2014, travelled as a couple
2  Thank MLW28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Restaurant L, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded 30 April 2014

Dear Guests

Thank you very much for your review on tripadvisor.
Our apologies for the inconveniences during your night rest. Please kindly note that we have a big assortment of pillows, from feather to synthetic, soft, medium and hard ones. Do not hesitate to contact our front desk 24 /7 and we will be pleased to bring you the appropiated pillow to the room.

We would be pleased to welcome you again at Radisson Blu Hotel, Lucerne. We will make your stay during the day and during the night simply perfect.

Best regards

M. Conzelmann
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel, Lucerne

Address: Lakefront Center Inseliquai 12, Lucerne 6005, Switzerland (Formerly Radisson SAS)
Phone Number:
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Luxury Hotel in Lucerne
#11 Business Hotel in Lucerne
#16 Family Hotel in Lucerne
#19 Romantic Hotel in Lucerne
Price Range: £111 - £271 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Radisson Blu Hotel, Lucerne 4.5*
Number of rooms: 189
Official Description (provided by the hotel):
Guests at this Lucerne hotel enjoy the best of both indoors and out, with comfortable accommodation overlooking the banks of Lake Lucerne. At the Radisson Blu Hotel, Lucerne, choose from 189 comfortable rooms and suites with thoughtful amenities, including Free high-speed, wireless Internet. All rooms feature stunning views of either the lake below or the soaring Alps in the distance. Dine on exceptional cuisine at the on-site LUCE Restaurant, and be sure to pay a visit to the LUCE Wine Lounge to sample the expansive list of delicious wines. This Lucerne accommodation also offers a fitness centre and sauna as well as flexible meeting facilities. ... more   less 
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Also Known As:
Radisson Blu Hotel, Lucerne Hotel Lucerne
Radisson Lucerne
Lucerne Radisson

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