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“Great location in a lovely city.”

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Radisson Blu Hotel, Lucerne
Ranked #14 of 66 Hotels in Lucerne
Reviewed 9 August 2014

Well placed hotel by lakeshore within easy walking distance of train/bus/boats & restaurants & shops. Very little traffic passes hotel.
Room was large & comfortable & very quiet. View from large window was of an office block a few metres away. Pay extra for a lake view.
Prices in line with the rest of Switzerland, expensive, you have been warned.
Lobby full of trendy furniture, looks good but is uncomfortable.
Excellent breakfast, staff plentiful but struggled to keep up with demand for hot items.
You can even make a pot of English breakfast tea.
A couple of minor nitpicks - Bedroom corridors not cleaned whilst we were there, same piece of chocolate on floor for 3 days.
When they built the hotel the builders did not realise that the wet area floor needed to fall towards the drain.
Excellent free wifi.

Room Tip: Try to blag an upgrade.
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank Andyjg_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded 11 August 2014

Dear Andy

Thank you very much for your detailed feedback on TripAdvisor. The Radisson Blu Hotel, Lucerne Team is happy to read that you had a wonderful stay with us. The inputs of our guests are very important to us and we will certainly discuss them with the team in order to improve our "Yes I Can" Service. It would be a pleasure to welcome you here again very soon.

Best regards from Lucerne.

M.Conzelmann

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Reviewed 9 August 2014

Modern and clean hotel in a convenient location. The staff were extremely friendly and accommodating to our needs. Beautiful view of Lake Lucerne and only a short walk from the main station, which was helpful as we did many day trips during our stay.

Room Tip: The lake view room was amazing
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  • Stayed: July 2014, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank Jo p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded 11 August 2014

Dear guest, thank you very much for taking your time to rate us. It makes us very happy to read that you had a good time and that you liked our "Yes I can" Service. We're always eager to satisfy our guests and to get a good feedback makes our work worthwhile. We hope you will visit us again in the nearer future. M.Conzelmann.

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Reviewed 5 August 2014

Stayed here for 2 nights following a river cruise down Rhine which ended in Basle. Location was superb and following a recommendation, we updated for 60 Swiss Francs per night to a lake view room which was definitely worth it. The room was beautifully appointed although could have done with an extra lounge chair to sit and enjoy the view. The reception staff were very friendly and efficient but the restaurant staff could do with following their example!! Dinner was very relaxing and the food tasty, however breakfast time was a shambles with my wife and I having to eat in the bar on a bar stool. It is suspected that "groups" were booked into the hotel but were not allocated together at breakfast meaning more tables than necessary were being used. A bit disappointing but would still definitely stay here again if we return to this beautiful city.

Room Tip: Lakeside view rooms at 60 Swiss Francs per night are well worth it.
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Pete11cc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded 6 August 2014

Dear guest, first of all we'd like to thank you for your honest feedback. It's pleasant to read that you liked our hotel and especially the beautiful view from our rooms. Our staff always strives to deliver their best "Yes I Can" Service and we are really sorry that you had an experience to the contrary. We can assure you that this is not the usual standard here and we truly hope we will get the chance to show you this in the future. Best regards. M.Conzelmann

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Reviewed 5 August 2014

We just stayed there for 4 nights., hotel is clean and neat .,good bfast.,and easy acces to train n bus and cruise terminal.
lorena at front dest was very helpful during this 4 days and made my stay and trip superb.
if your destination is Lucerne for sure check this hotel as a first option

Room Tip: I had lake view room and its really good.
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  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank SURESH110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded 6 August 2014

Dear guest, thanks for your positive comments, it’s great to hear you had such a good stay! We're really pleased you enjoyed the hotel and hope to welcome you back in the near future. We're delighted to share your kind words with the team here, especially with Lorena. Kind regards. M.Conzelmann.

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Reviewed 4 August 2014

Feels good with overlooking the lake. Huge rooms. At 200 CHF definitely expensive but then it's Swiss. No regret though. Good hospitality. Liked the exclusive chill out zone area for a drink. Good dine in options. Was raining during our trip so were enjoying the in house service.

  • Stayed: October 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Pankajdaga79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded 5 August 2014

Dear guest, Thank you for taking the time to share your experience with us. We are so delighted to hear that you enjoyed your stay at the Radisson Blu Hotel, Lucerne. We strive to assure that your guests have an enjoyable stay and it's always a pleasure to get a good feedback. Hope to have you as our guest again in the near future. Kind regards. M.Conzelmann

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Reviewed 28 July 2014 via mobile

Had stayed in this place during my visit to Lucerne in April and I loved the Hotel. The room was spacious and the interiors were very modern. The buffet breakfast had a decent spread. Most of the rooms offer wonderful view of the lake. Overal a very nice place.

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Rajkamath786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded 30 July 2014

Dear guest, thank you very much for taking your time to rate the Radisson Blu Hotel, Lucerne. We're pleased to read that you liked your stay in Lucerne. It makes us all very happy to get a good feedback and we're looking forward to welcoming you here as our guest again as soon as possible. Best regards. M.Conzelmann

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Reviewed 21 July 2014 via mobile

Good location next to train,boat n bus stations.room was nice n spacious.very good service from reception especially Patrick who checked us in.only flaw was frm the restaurant service where sme lady staffs were more inclined to look at their convenience rather than the guests' comfort.

Stayed: July 2014, travelled with family
1  Thank Anushka S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Conzelmann, General Manager at Radisson Blu Hotel, Lucerne, responded to this reviewResponded 22 July 2014

Dear guest, thank you very much for taking your time to rate the Radisson Blu Hotel, Lucerne. We're so pleased you had a good stay, we will share your kind words with the team here. It’s really disappointing to hear that on the other side our service at the restaurant didn't convince you. We can only apologise for your experience and assure you this is not the usual standard here. We really hope we get the opportunity to show you this in the future. Kind regards. M.Conzelmann

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Additional Information about Radisson Blu Hotel, Lucerne

Address: Lakefront Center Inseliquai 12, Lucerne 6005, Switzerland (Formerly Radisson SAS)
Phone Number:
Region: Switzerland > Canton of Lucerne > Lucerne
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Family Hotel in Lucerne
#11 Business Hotel in Lucerne
#12 Luxury Hotel in Lucerne
#19 Romantic Hotel in Lucerne
Price Range: £101 - £263 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Radisson Blu Hotel, Lucerne 4.5*
Number of rooms: 189
Official Description (provided by the hotel):
Guests at this Lucerne hotel enjoy the best of both indoors and out, with comfortable accommodation overlooking the banks of Lake Lucerne. At the Radisson Blu Hotel, Lucerne, choose from 189 comfortable rooms and suites with thoughtful amenities, including Free high-speed, wireless Internet. All rooms feature stunning views of either the lake below or the soaring Alps in the distance. Dine on exceptional cuisine at the on-site LUCE Restaurant, and be sure to pay a visit to the LUCE Wine Lounge to sample the expansive list of delicious wines. This Lucerne accommodation also offers a fitness centre and sauna as well as flexible meeting facilities. ... more   less 
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Also Known As:
Radisson Blu Hotel, Lucerne Hotel Lucerne
Radisson Lucerne
Lucerne Radisson

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