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“Wonderful location, lovely room but let down by its restaurant”
Review of Hotel Palafitte

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Hotel Palafitte
Ranked #1 of 12 Hotels in Neuchatel
Certificate of Excellence
Lausanne, Switzerland
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Wonderful location, lovely room but let down by its restaurant”
Reviewed 29 April 2014

Stayed here one night in a “Lake Pavilion”. Well appointed, clean, large room with wonderful views of the lake and mountains. Particularly liked the view of the lake from the Jacuzzi bath, the Nespresso coffee machine and the decorative indoor fireplace. There is direct access to the lake from the pavilion’s terrace, but we did not venture outside due to the cloud of large mosquitoes waiting just outside the door - to be expected being right on the lake.

Check-in staff welcoming and the barman especially friendly and helpful.

However the staff and food in the restaurant were a great let-down. We had to wait 10 minutes for our reserved table even though we arrived on time and the restaurant was only half full. Waiting staff were not attentive and we had to catch their eye when we wished to order. We had to request the wine list, rather than it being provided with our menus. Our first choice was not available so presumably wine list not maintained and the wine was not served until after our meal had arrived so was not at room temperature - shame for a Chateau Margaux. Meat was well cooked, but none of the food was very flavoursome. The selection of cheeses, which we expected to be a choice from the cheeseboard, was in fact a plate of 5 cheeses obviously pre-cut and kept in the fridge as the plate and cheeses were cold – not what you would expect from a 5 star establishment.

Breakfast at CHF 35.00 is expensive even for Swiss standards. We ordered breakfast in our room but had to follow-up as it did not arrive in the 30 minute window we had requested. Had to wait a further 15 minutes, so obviously our order had been forgotten.

It’s a shame that a well-appointed hotel in a lovely location is let down by poor service as this is what sticks in your mind.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BooberBear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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503 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (38)
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Hergiswil, Switzerland
Level Contributor
78 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 12 April 2014

We stayed in this hotel a few days ago for a business meeting in Neuchatel. What a wonderful place!!! Built on and into the lake, very original architecture, great comfort and design, excellent service, wonderful bar and excellent restaurant. Great location for meetings and/or leisure, we really enjoyed it, only regretted not being there for longer and will most certainly go back there,

Room Tip: The rooms on the lake are stunning, especially with the brilliant weather we had.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lanval
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
4 reviews
Reviewed 3 April 2014

I was lucky enough to be surprised with this little gem through a work trip. The driveway is very unassuming with a small modern entrance. The reception staff are polite, helpful and willing to go the extra mile to give you a fantastic experience. I was able to borrow an adaptor plug from the hotel as Switzerland has different ones to the rest of Europe. It was a short walk down a boardwalk to find my individual room right on the lake. The room was open plan, light and beautiful. Every detail has been planned down to the artifacts in the cases (I had some very old bronze pieces to admire)and umbrellas by the door.

Due to the fact the bar was not open on my arrival there was a selection of complimentary food and drinks on offer from freshly baked bread, fruit and a salad tray. It was very easy to feel at home in this luxury apartment style room. The bathrooms are outstanding with large open space, shower and a whirlpool bath.

The bed itself is comfy and clean. Housekeeping were very kind to me and tidied up after me everyday (I'm a rather untidy house guest!).

I ate dinner with my business party one night in the hotel. It was a set menu with a cold scallop starter, venison with mushroom risotto and finished with an apple tart dessert. The food was beautiful and fresh. The dining staff were very accommodating to members of the party who did not like items on the set menu and found them alternatives.

Very beautiful hotel on a stunning lake. Would stay here again from my own pocket any day I'm in Switzerland!

Room Tip: In the summer if you enjoy swimming I would definitely recommend a lake room so you can go from the...
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  • Stayed February 2014, travelled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank a_rodway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 9 March 2014

Stayed in room 19. The Balcony opened out on the lake. Each room was independent of each other. Very spacious room and bathroom had a jacuzzi. The highlight was the shower head that changed colour when in use. Good spread of breakfast with freshly squeezed orange juince from the machine. Friendly staff and great signal of the wifi. Would strongly recommend for couples.

Room Tip: The line of rooms on the lake not the ones parallel to them. Dont choose the extreme corner rooms as...
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Min786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plumpton, United Kingdom
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 February 2014

This is an unusual hotel - nothing to look at from the front but behind the reception area are stunning rooms over the lake. You are driven there by a buggy which adds to the fun. The rooms are spacious and have everything you need, including Nespresso coffee machine, mini bar, complimentary water. The beds are large and comfortable even if the duvets are the normal Swiss ones - one each! The bathroom is a joy with a spa bath, great shower with lights in the head and two sinks . Plenty of room here with a separate toilet and the great thing is that the bathroom did not steam up no matter how hot the shower.
The balcony is right in the lake and with stunning views over the mountains across the lake, they are all positioned to give you maximum privacy. There are steps into the water and they provide towels for swimming, more for summer than February! Nice bar area and restaurant, and good standard of food.
Just some watch outs - if you want to walk to the town this is a little too far out and you need to go by bus or taxi. The bus is free if you get the hotel ticket and the taxi about 24chf. The service was not 5 star - we waited well over an hour for room service and 20 minutes to check out. On Sunday we had brunch and whilst the food was nice they ran out of options within 30 mins. The staff are friendly but it seemed to lack co-ordination and planning.

Room Tip: Go for the lake pavilions if you can - you are literally in the lake!
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Agentswiss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moscow, Russia
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 October 2013

Stay here for a second time and totally enjoy. The hotel itsef and all the facilities are really for 5*. Staff and service they provide are very professional.I had only one point- the restaurant in the hotel could have been better. In case of dinner- use du Peyrou! Otherwise highly recommended.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Polukhina_O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 16 September 2013

This hotel is absolutely amazing. The rooms are big and beautiful. The staff is fantastic. And the best part are the breath taking views from each balcony of the lake and snow capped alps. Worth every penny. I would recommend this hotel to everyone looking for a luxury experience in Switzerland. The restaurant and bar are also very nice as well. The hotel is not near old town but The hotel provides a free bus pass to get to old town and the bus picks you up about 100 yards from the lobby so it's very convenient and it only takes ten minutes.

Room Tip: If you can afford it get a room over the water but all the rooms are great and have amazing views.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dustin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Palafitte

Property: Hotel Palafitte
Address: route des Gouttes-d'Or 2, Neuchatel 2000, Switzerland
Region: Switzerland > Canton of Neuchatel > Neuchatel
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #1 of 12 Hotels in Neuchatel
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Hotel Palafitte 5*
Number of rooms: 38
Official Description (provided by the hotel):
The only hotel in Europe built on stilts, the Palafitte enjoys an exceptional setting. Each one of its 40 rooms is a spacious individual bungalow. The exclusive architecture gives the guest a feeling of escape, inside and out. Besides the individual bungalows, the hotel comprises of a large lobby, which has been newly renovated in harmony with the architectural style of the location, a reception, bar, smoking room and a restaurant with a large terrace. The restaurant has been recently renovated and renamed "La Table de Palafitte". The new décor accentuates the main assets: the view over the lake and the Alps. The cuisine favours local market produce. Besides the classic dishes that are available throughout the year, the menu is tailored to the seasons. ... more   less 
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Also Known As:
Palafitte Hotel Neuchâtel

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