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“A Very Special Experience”
Review of Glacier Express

Glacier Express
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One-Day Glacier Express Tour with Private Guide
Ranked #36 of 746 things to do in Swiss Alps
Certificate of Excellence
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Attraction details
Owner description: This train cuts through the Swiss Alps, providing passengers with some of the most beautiful scenery imaginable.
Plymouth, United Kingdom
Level Contributor
340 reviews
139 attraction reviews
common_n_attraction_reviews_1bd8 203 helpful votes
“A Very Special Experience”
Reviewed 31 October 2013

This is something I have always wanted to do and I am so glad I had the chance the scenery is breathtaking and the train is wonderful for viewing from because there are panoramic windows all way round we had a lovely lunch on board and all the staff were very friendly most of the time we were surrounded by snow clad mountains and beautiful mountain streams. A sight to behold.This is not a cheap trip but well worth the cost as it was a wonderful experience.

Visited October 2013
1 Thank Sonia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Grays Thurrock, United Kingdom
Level Contributor
231 reviews
124 attraction reviews
common_n_attraction_reviews_1bd8 151 helpful votes
“Glacier Express - Switzerland”
Reviewed 30 October 2013

We travelled from the Hotel Kreuz (Leissigen) to the local railway station, we caught the train to Brig where we boarded the Glacier Express. A very special train that takes you high up into the Alps, where you witness some spectacular views and some wonderful scenery. At some points the houses are so far down they look like toy houses.

The Glacier Express is a very comfortable train with massive side windows and roof windows, for a full viewing experience.

Visited October 2013
1 Thank bigalw35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
30 reviews
common_n_attraction_reviews_1bd8 65 helpful votes
“Poor value”
Reviewed 29 October 2013

We took the Glacier Express in August from Zermatt to St Moritz and we went first class.

Of course, the scenery is beautiful and the carriages are comfortable. No complaints there.

However, I had made the expensive mistake of pre-booking lunch. We were given the following:

1. Starter: Some leaves from a bag of salad.

2.Mains: 'Beef stroganoff' - this was actually rather a nasty stew, served with 'Vichy carrots' (simple boiled, sliced carrots) and rice.

3. Dessert: Tiramisu or cheese. I chose the tiramisu. Unfortunately, it was still frozen, so I sent it back, and this is where the trouble started. The waiter came out and said he would take the dessert and bring it back to me an hour later when it had fully defrosted. I refused this as I really didn't fancy eating it at all by then, let alone after it had spent another hour in a warm kitchen on the train. He did not offer me a different dessert and was quite unfriendly. So I took the opportunity to tell him that the whole meal had been extremely poor and was very, very over-priced. He then lost his temper with me, as apparently one is not permitted to criticise catering on this train. For the rest of the trip we were subjected to nasty looks from that waiter and other staff. That made us feel even less welcome!

Incidentally - a warning. When the train staff come round and offer you a liqueur after that horrible meal, they do not tell you that you will be charged for it later, and that it is not cheap either. Luckily, we refused.

I wrote to Glacier Express and received a reply from the catering company saying that because no-one else had said anything about the meal, we had no grounds for complaint. They also said that the train was busy and so were the staff, who work in difficult conditions. This is simply not true: there were just six other people in our carriage and none of the others were crowded either.

I have done a lot of train trips in many different companies, and this one has to be the worst value ever.

Just get on a normal train and save your money. Take a packed lunch!

Visited August 2013
26 Thank Jazzjazzy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
131 reviews
39 attraction reviews
common_n_attraction_reviews_1bd8 61 helpful votes
“Beautiful Way to See the Alps”
Reviewed 25 October 2013 via mobile

After reading the other reviews I realize that we did a few things that made our trip memorable if not magical. First, we planned our itinerary to spend the night before in St Moritz (very expensive but worth it) on the front end and Zermatt on the backend. You can also do the reverse as they have two trains going in opposite directions daily.

We preordered the three course lunch when we booked online. Our meal was served at our seats and was delicious. The wine selection was excellent.

The online ordering website is confusing. It is a two step process: you secure your seat reservation on the Glacier Express (one charge) and then you purchase a train ticket (second charge). The meal is a third charge but could be done at the time of reserving your seat. Take your time booking.

We had three people in our party who were over 65 and the trip was a perfect way to see the beautiful Swiss countryside. Even after several trips to Switzerland spending time on trains we saw parts of Switzerland that we had never seen and wouldn't have if we had not taken the Glacier Express.

I would highly recommend this for people who are comfortable sitting and watching beautiful countryside roll by.

Visited August 2013
4 Thank mbchalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fresno, California
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 17 helpful votes
“Dont waste your time and money”
Reviewed 29 September 2013

We took Glacier Express from Zermatt to Chur on Sept 5,2013. We had heard a lot about Glacier Express and scheduled our whole trip so we could travel on this train. We made our reservation on the website. Since the later trains were full we reserved the 8:52 AM train. Like other Swiss trains the train was clean and left punctually. The train was practically empty. There were only 3 other persons in the rest of our compartment.
Since it was slow and long journey we tried to go to the dining car to get a drink. The dining car was empty but we were told that car was fully reserved and were asked to leave the car. When we asked to speak to the manager, she told us that she was the manager and there is nothing we can do about it.
The rest of the journey was slow and painful. The panoramic train is not a whole lot better than any other Swiss train. Scenery is beautiful but after an hour or two of that you want some change. We were expecting some pampering, hot meals, a glass of Wine some cheese etc to kick back and enjoy the journey. Needless to say we were very disappointed.
Staff was rude and did not care.

Visited September 2013
12 Thank Harsh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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