We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“perfect , nothing more !”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Gstaad Palace Hotel
Ranked #4 of 21 Hotels in Gstaad
Certificate of Excellence
Paris, France
Level Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“perfect , nothing more !”
Reviewed 15 March 2013

complicated to find something to say about this hotel , everything is just perfect !
from the reception , to restaurant , bar , room service and housekeeping ...top !
by no chance , I had a rooms on a corner of the hotel , floor 4 , with no bath tube , just a shower .
the hotel was overbook and they found a room at the last moment .
even this room was perfect , with an amazing view on the mountain .
room service , they deliver the breakfeast in less than 15 mn ! a miracle .
the only point is the restaurant were you can eat fondue and raclette , try the fondue with black truffles , marvellous , the only negative point is that you have to go wash your hair after , they smell cheese !
really the place to go , winter and summer time .
however the ski in Gstaad is a jooke . so better to go to les Diablerets , 15 km from gstaad .

  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tlen9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBour, Deputy Manager at Gstaad Palace Hotel, responded to this review, 18 March 2013
Dear Sir, Dear Madam,

We would like to thank you for taking time to post such a nice comment about your stay at the Gstaad Palace! We shared it with our team and we are all very pleased to read that you enjoyed your stay with us.

We are looking forward to welcoming you soon again. In the meantime we wish you a pleasant week and remain

with kind regards,

GSTAAD PALACE

Romuald Bour
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

277 reviews from our community

Traveller rating
    218
    33
    15
    7
    4
See reviews for
54
114
13
28
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 14 March 2013

The name aptly applies to this hotel. Where the only the most famous guest pictures adorn the hallway walls.
The super wealthy with their cigars, cognacs, furs, designer handbags, heals and finery.... wow. Romantic lounges log fire and comfy sophistication.
The finest level of service where you feel you are the only guest. Nothing was ever too much to ask for.
Professionalism personified, friendly, multilingualism with staff of the highest level.
Top quality spa, hairdressing, gym and relaxation areas.
Romantic fine dining, gastronomic delights offered, could have been raised a bar or two for the prices charged, a little disappointing. The finest of ingredients only the best quality of everything encountered. Staff again in the restaurants outstanding and could not do enough.
Breakfast in bed and room service superb and an experience to behold. Trays decorated and presented fit for a king.
The breakfast selection was extra ordinary with every detail perfectly in place, planned and exact. In my opinion the finest in room breakfast dining that I certainly have experienced. Response times were unbelievably good.
Although I did not ski, for the social to intermediate skier the slopes looked ideal.
Would I go back. Maybe when the special offers kick in.
Very glad to have have experienced the Gstaad Palace and certainly a place I would recommend to all my friends. A special treat.

Room Tip: Request the rooms on the south side as the views are really a treat. the 5th floor highest available...
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
haifa israel
Level Contributor
50 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 21 February 2013

we stayed 3 nights on a package in a deluxe room with view on a ski vacation at early february.
the sight of the palace from the promenade is incredible, especially at night.
many hotels say they have great vistas but from the balcony here there are great sights that are more impressive than dedicated mountain viewpoints.
the spa is big and even the free usage is extraordinary. the outside jacuzi pools with sights of the hotel and the winter world and the indoors fireplace lounge are a top winter experience.
all other aspects are of the quality you expect from a top class hotel.
very reccomended.

Room Tip: it worth to pay more for the best view
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank strulovitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riyadh
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 20 February 2013

We stay in the hotel for ski vacation for five days we enjoy it the location of the hotel was good I like the lobby there is afire place and the hot chocolate there is very delicious the spa is fantastic all the employee in the reception and the concierge and the house keeper are wonderful and very helpful the food in all the restaurant are very good thanks to all the employee in the hotel

Room Tip: Take the deluxe room the view is very good
See more room tips
  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Medhawi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lugano
Level Contributor
87 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 4 February 2013

Although I always loved the fromagerie as I have spent many fun evenings there. But after not going for a couple of years I was slightly disappointed. The cheese fondue with truffle and champagne was excellent but then we had the fondue bourguignonne and although the meat was super fresh, when you put it inside the oil it would literally carbonised. I made fondue bourguignonne at home and it does not happen normally. I asked the waiter what oil they used (sunflower, which is good) and why it was so hot and he said they keep the oil hot on a surface all night to have quicker service. Well the result is oil that smells very strongly and has been boiling over and over and literally kills the very good fillet meat. A pity. For the price we paid the oil should be fresh and heated up gently before serving.

  • Stayed January 2013, travelled as a couple
    • Value
    • Service
Helpful?
Thank lopalops
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denbigh, United Kingdom
Level Contributor
93 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 25 January 2013

We booked a last minute rate for two mid week nights in January.
We were pleased with our north facing room and thought it still had lovely views despite not being on the favoured and more expensive south facing side.
The bathroom was very pleasant with a large opening window with a nice view.
There was masses of storage space in the room but disappointingly only one armchair which meant taking it in turns with my husband to sit on that or on an upright desk chair or on the bed. Two comfy chairs for two guests doesn't seem too unreasonable but it was tight for space as the room was quite small.
Shortly after arriving we made our way to the main dining room for lunch. We were so pleased to be able to take lunch until 3pm. Everything about this meal was wonderful, the service , the presentation and the food all excellent.
We were on a half board deal which allows the guest to take either lunch or dinner as the half board option which is something else we thought was a good idea. The allowance of 110 Swiss francs per person was generous and enabled you to have pretty much what you desired within the price.
The following morning we went down to breakfast in the same room but what a different experience this was. Unfortunately all the worst things about a buffet breakfast were in evidence, a scramble of guests looking for what they needed and so called hot food which was luke warm on both our visits. We thought it was a great pity that hot meals were not cooked to order from a separate menu.
The lounge is one of the great assets of this hotel. It is a lovely room and the service was outstanding from friendly and helpful waiters. However the price of the drinks is horrendous.
We would expect to pay a premium for drinks in such a hotel but most things were about two and a half times more than a normal Swiss price.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hollins1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RBour, Deputy Manager at Gstaad Palace Hotel, responded to this review, 29 January 2013
Dear Mrs Hollins,

We are grateful that you took time to describe the situation you encountered in your room and at the breakfast buffet. We immediately informed our kitchen team who took steps to resolve this issue. Such comments are very precious as they enable us improving our service. We are also very pleased to read that you enjoyed our newly renovated Lobby Bar.

For any further information, we remain at your disposal.

In the meantime, we wish you a good start into the new week and remain with kind regards.

Romuald Bour
Deputy Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
103 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 21 January 2013

The Viande des Grisons served was cut 3 hours ago and stale. When we complain the italian waiter who knows it all said, they were too busy and it was normal to cut in the afternoon to serve at dinner ??? He was not told obviously that when a customer makes a comment, he does not need to get a lectured. This is generally speaking the problem at the Palace; a staff that has been there forever with a "unionized know it all mentality". The raclette was average and the mocha ice-cream, I am sharing the picture and will leave you judge if you call that a serving size, especially for what the charge. The Palace is an institution, so for the wannabes "I went to the Palace", go for it and you will get the treatment.... If you want a real raclette and service, then there are 1/2 a dozen places in or near Gstaad that are better than La Fromagerie.

  • Stayed January 2013, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank talamenthe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Gstaad hotels
0.2 mi away
The Alpina Gstaad
The Alpina Gstaad
#1 of 21 in Gstaad
374 reviews
0.4 mi away
Le Grand Bellevue
Le Grand Bellevue
#2 of 21 in Gstaad
511 reviews
0.6 mi away
Ultima Gstaad
Ultima Gstaad
#18 of 21 in Gstaad
15 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Hotel Le Grand Chalet
Hotel Le Grand Chalet
#9 of 21 in Gstaad
108 reviews
1.7 mi away
HUUS Hotel Gstaad
HUUS Hotel Gstaad
#6 of 21 in Gstaad
91 reviews
1.5 mi away
Hotel Spitzhorn
Hotel Spitzhorn
#3 of 21 in Gstaad
220 reviews
Show Prices
Show Prices
Show Prices

Been to Gstaad Palace Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Gstaad Palace Hotel

Property: Gstaad Palace Hotel
Address: Palacestrasse 28, Gstaad, Saanen 3780, Switzerland
Region: Switzerland > Canton of Bern > Saanen > Gstaad
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 21 Hotels in Gstaad
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Gstaad Palace Hotel 5*
Number of rooms: 100
Official Description (provided by the hotel):
Over the years the Gstaad Palace has earned an unrivalled reputation for discreet, refined hospitality, and has always welcomed the most discerning international clientele. Set on a hill overlooking Gstaad, the resort is privileged to offer a breathtaking view of the majestic Swiss Alps. The 104 tastefully decorated rooms include 19 junior suites, 4 suites, 2 Tower Suites and the most luxurious and sophisticated three-bedroom Penthouse Suite ever built in an Alpine resort. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with DerbySoft Ltd Shanghai HQ, Expedia, Priceline, Hotels.com, Booking.com, Agoda, TripOnline SA, Evoline ltd and Cancelon so you can book your Gstaad Palace Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing