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“Friendly Very Helpful Staff! Great Locatiion”

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Hotel Bernerhof Gstaad
Ranked #14 of 21 Hotels in Gstaad
Certificate of Excellence
Level Contributor
112 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
“Friendly Very Helpful Staff! Great Locatiion”
Reviewed 13 October 2013 via mobile

We stayed here this year over New Years; the staff was friendly and helpful! The suite was very spacious which we liked very much. There virtually no lobby, and the decor very underwhelming. It needs a good facelift; but has advantages over many of the upscale hotels in that you do not have to commit to a ten day stay, and have easier cancellation policies. And is priced significantly less for the space. The location could not be better as it is across the street from the train and right in the village...

Stayed December 2012
Helpful?
Thank Josmshank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas F, Inhaber at Hotel Bernerhof Gstaad, responded to this review, 8 September 2014
Dear Guest,
It was a pleasure to read that you enjoyed your stay in our house. I very much appreciate your kind words and know that all the team here will be proud to hear them.

Kind regards,
Thomas Frei
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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127 reviews from our community

Traveller rating
    67
    42
    10
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    2
See reviews for
26
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
Schaffhausen
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 June 2013

I must tell you about this Hotel which I have visited since I was six: I love it, my parents loved it and now my Kids are fans. Over the years the owners have changed (once) but the feeling is still the same. Once we step over the threshoald we feel like home. The staff is lovely and Food excellent. Love the pool and sizeable rooms, plus there is a nice childrens play area. Since it is centrally located you can simply leave the Hotel and walk along the promenade. Usually we spend the week between Christmas and new year because Gstaad is magical during that time.

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SwissMissMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, PA
Level Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 22 May 2013

Very disappointed in this property which does not present as a 4*. Basically no lobby when you enter and in our case a 5 minute wait for anyone to show up to "welcome' us.
From the two suites we were shown the hotel badly needs updating. Unfortunately the hotel is also currently surrounded by construction which made the balcony unusable. Breakfast can only be called adequate. Regular restaurant quite good but skip the overpriced underwhelming Chinese. We would not return.

Room Tip: Get one of the modern rooms.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Orchestrapal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thomas F, Inhaber at Hotel Bernerhof Gstaad, responded to this review, 28 May 2013
First of all we would like to thank you for staying with us and for your feedback. The opinion of our clients is very important to us as we like to improve our service steadily.

As a hiking hotel, our main goal is to create a cozy and uncomplicated atmosphere. It is true that who is looking for a modern high class hotel is not at the right address. We aim to give our guests the feeling of being home, mixed with the service of a 4 star hotel which we emphasize with our friendliness.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Braintree, United Kingdom
Level Contributor
70 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 17 April 2013

We have used this hotel before, last year again we were not disappointed, still the same friendly, helpful staff. great restaurants, clean room very large and spacious, great location for the ski bus and or your train to another ski run, or just for a wander about the town. We will be back and would recommend.

Room Tip: Rooms with the terrace or any above the 2nd floor.
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rj_watters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
83 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 13 April 2013 via mobile

Strategic location in the centre of Gstaad, parking convenient in front of the Entrance. Stylish room with good amenities, wifi everywhere.
Good cuisine but overrated, staff very friendly but not always efficient and proactive.
Would stay there again anytime.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laras404
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lima, Peru
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 12 April 2013

We got there and they upgraded us, the room was like an partment, not only a room. It had an awesome view of the mountains, all covered in snow. And you have a terrace where you can share a bottle of wine looking at the Alps. Breakfast was great, buffet, with lots of nice options. Dinner....we wanted to go very Swiss and ordered fondue of course. We did not like it, but I think that was just us. The cheese was very strong,so, if you are not into strong cheeses, skip that. Then we ordered another meal and it was good. Next door from the hotel you have a nice chocolate store, where you can pick your gifts to take back home. Not expensive and good chocolates. The hotel indoor swimming pool was great, we even used a foot massager there, it was a very nice and relaxing experience.
In general, we had a great time there. We loved it and loved the hotel.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank monocurioso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
83 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 29 December 2012

This hotel is great value and is in a great location. Very nice rooms and fair price. Some of the. Newer rooms are seriously nice. The hotel has a pool which I haven't seen but am told it's nice. The restaurant is typical Swiss. Good edible food at not too high prices. The staff are also extremely nice and helpful.

Stayed January 2012, travelled with friends
Helpful?
Thank Londoner093
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Bernerhof Gstaad

Property: Hotel Bernerhof Gstaad
Address: Bahnhofstrasse 2, Gstaad, Saanen 3780, Switzerland
Region: Switzerland > Canton of Bern > Saanen > Gstaad
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #14 of 21 Hotels in Gstaad
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Bernerhof Gstaad 4*
Number of rooms: 45
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