We decided to spend 4 nights at this hotel after reading good reviews about its new ownership on TripAdvisor and we were not disappointed.
This hotel is a five star hotel offering 5 star services with none of the stuffiness that sometimes accompanies such establishments. It is right at the entrance of Gstaad if you are driving or a few yards from the train station if arriving by train, so perfect location and very easy to find.
The hotel has recently been renovated with very tasteful and luxurious furnishings which exude a warm, inviting feeling - like a home away from home! Upon arrival, we were met and greeted by the owner Daniel, who made it a point to meet and greet all the guests daily at breakfast and dinner.
We (3) stayed in a deluxe double room which was very nicely appointed with a view of the town/mountains. It was spacious and accommodating, given that we also had a child’s bed in the room. I highly recommend rooms with this view! The mini-bar was also included in the room rate which was a great complement and was refreshed daily (although we did have to ask for the peanuts to be replaced!). The only slight criticism (and perhaps a personal one) is that we felt the room was too warm to sleep in and several times, had to get rid of the covers. It would have been perfect if the room had been 1 - 2 degrees cooler.
The staff are all very nice and friendly - special mention to Kristina at the Leonard restaurant who catered to our 4 year old’s whims in a very professional way! - However, there were times when I felt there was a disconnect between staff operating in different parts of the hotel. For instance, we had heard from another family that there was a kids club operating in the hotel, but could not get any information about this club from the staff at the spa (who seemed to know nothing about it). But in their traditional helpful way, the staff at the spa called around the hotel, got the required information several phone calls later, and were able to guide us to the venue of the Kids Club. We also experienced this disconnect with the ski-school arrangements which we booked via the hotel where we were told one thing by the reception and another at the ski-rental shop with regards to the transfer to the Ski-school. Perhaps the most annoying example is that we were also not made aware by reception or anyone else that there was a charge payable for the Kids Club which was not included in the room rate, and only found this out a day before our departure – which left me slightly peeved! However, these were just minor irritants - nothing major.
This review would not be complete without mention of the spa area and the restaurant Leonard. The spa area has been beautifully designed to offer a cosy, private and relaxing atmosphere with a heated swimming pool, Jacuzzi, several selections of sauna and steam treatment rooms etc., gym, solarium etc. and offering a great selection of spa treatments with first class products!. I had a massage treatment from Sak at the Spa and I cannot recommend the spa treatments highly enough.
The food at Leonards was simply amazing - compliments to the chef!! And even if you don’t stay at the hotel, the restaurant and the spa are definitely worth a visit if one is in Gstaad.
Finally, the kids club operated in the hotel was the icing on the cake for frazzled parents like us who could leave our daughter with Petra, knowing that she will be thoroughly entertained and stimulated while we indulged in some much-needed "us" time. Our 4 year old enjoyed the activities and events at the Kids club so much that she did not want the leave!
I highly recommend this hotel and we are already looking forward to our next visit.
- Official Description (provided by the hotel):
- Set amid an idyllic park, right at the entrance of the charming, traffic-free village of Gstaad, Le Grand Bellevue invites guests to experience comfortable elegance and dramatic views of the surrounding mountains. After a complete renovation, the 100 year old hotel reopened in early December 2013 and presents its public areas and 57 rooms in an all-new look. ... more less
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- Also Known As:
- Grand Hotel Gstaad