We were shocked at how we were treated by the older lady managing the hotel. We were 2 families with young children (stated in our reservation) but when we arrived and asked for sheets for the sofa beds the lady went crazy and was so angry at our request (should we just make the children sleep on the floor?). We then went for dinner (HB option) and asked for a small plate of food for the children, again the older woman came out of the kitchen and shouted at us for our request (should we let the children starve?) We didn't understand why this lady was so angry. If you run a hotel then it's not surprising that guests would ask for these type of things, perfectly normal and obvious when the booking clearly stated we had children with us.
The best thing about the hotel is the spectacular view from the balconies. The waitress in the restaurant was very nice, I think the older lady could learn from her how to treat paying customers! We have stayed here before and even recommended this hotel to family and friends but this will be our last visit because the lady was so rude. When we wanted to check out and leave for our days activities the lady continued to be extremely rude leaving us with a very disappointing experience. We will never go back to this hotel, there are plenty of other hotels with beautiful views.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com so you can book your Hotel Sonnenberg reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.