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“Not a 5 Star Hotel”

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Grand Hotel Regina Grindelwald
Ranked #32 of 41 Hotels in Grindelwald
Reviewed 12 August 2009

Never stay at this hotel. It is a complete fraught. This is not a 5-star hotel – far from it. It has not received any decent investment in 30+ years and is dingy and broken. It feels like a cheap, lower middle class home that tries to pretend it is luxurious, but fails. More detail below/pcitures are attached:
• The lobby is a hodgepodge of worn furniture and carpets that have not been updated in 30 years. But most disturbing is the coffin in the lobby. I first thought that the fake flower arrangement on it – immediately recognizable as a funeral bouquet – was just another style faux pas. But stepping closer, it became obvious that the remains of the owner’s relative are on display here. That alone should be enough to turn you off, but let me go on.
• The much advertised terrace off the lobby is clearly not as grand as the pictures will make you believe. Unless you are seated at one of 2 tables your view is a rusty roof or a parking lot. Under the terrace is a noisy street. This place has nothing of the serenity conveyed in the pictures.
• The much-advertised wellness and pool area is reached via a dirty walkway and a freight elevator – it clearly could not have been intended for the general public given its lack of internal doors and its sparse interior. Beyond that it only gets worse. The wellness area has a distinct 1970’s feel from its furniture and wear. Stepping out of the building onto the terrace is like stepping onto a parking lot in front of an abandoned supermarket. The concrete is cracked and weeds are growing freely from the crevices. The manhole covers stick out. The pool area looks like a disaster zone. The concrete is chipped and the paint flakes off. The wading pool has no water. Buckets under poolside stone seating contain pool service chemicals.
• Our room (CHF1,200/night) was a throwback to a 1970’s middle class attic conversion. You reached the room over a wood/metal staircase and a dark corridor. The elevators did not reach up to the attic. The “suite” consisted of a large room separated by a temporary partition that separates a bedroom area from a living area. The room did not feel luxurious or quaint. It was hardly luxurious when it was put in place. It just felt worn and dingy. Paint wass peeling of doors and windows.
• The bathroom was small and dark, so small in fact that the toilet was in a cubbyhole at the entrance to the room. There was no shower. The bathtub had a screen (like when people want to make a shower out of their bathtub). But instead of a proper shower, there was a handheld showerhead. There was not enough space for a proper shower in this bathtub. The paint was peeling from the window.
• One feature in the room that provided us great headache was the lighting. On our return late that night, the ceiling lights in the room were on, but we couldn’t find the switch to turn them off. We called the front-desk to help us. The night porter was at first reluctant to come up, since he was the only staff person in the hotel. Finally, he came and searched for 10 minutes for the switch. When he also couldn’t find it, he called per phone another person, who showed up 15 minutes later and also searched for 10 minutes for the switch without success. After almost an hour of searching for the light switch (it was now past midnight), I looked for the switch box to disable the light. The personnel was dead set against that, but did not have a better idea. When I found the switch box and opened it, I found the light switches for the ceiling lights!
• The hotel staff and owner were outright hostile when we shared with them the shortfalls of the hotel. I expected them to accept graciously our reluctance to stay for a second night, like every other high class hotel would have done. Instead they did not offer any acknowledgement of our issues, nor an apology. On our way out, we had to bring our own luggage down the stairs (remember our floor could not be reached by elevator) to the entrance and loaded it ourselves into our car with no help from the staff who stood-by.
AVOID THIS HOTEL!!!

  • Stayed: August 2009, travelled with family
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5  Thank Mexapolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviews (129)
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65 - 71 of 129 reviews

Reviewed 15 June 2008

We stayed for 3 nights. We were upgraded from a senior double room to a junior suite. A very friendly welcome from the staff.
The suite was decorated in what might be called 'modern alpine'. The bathroom was outstanding and had every possible amenity.The only complaint about the suite was that there were no comfortable chairs to relax in. The two designer type leather chairs seemed to be more for looks than use.
A very good buffet breakfast was served each morning.
The indoor pool and spa facilities were very good. The outdoor pool was still empty but that was understandable so early in the summer season.
I first stayed here 40 years ago and then several times in the 1970's. This hotel has moved with the times but also managed to retain its special atmosphere.
We cannot understand why this hotel is so poorly rated compared with other Grindelwald hotels. It is not cheap but quality does come at a price and this hotel is very good value for money. For our stay in Grindelwald we were joined by a friend who stayed at the more highly rated Fischerblick. Much much cheaper but, by comparison, very poor value for money

  • Stayed: May 2008, travelled as a couple
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Thank Malcolm F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2007

We were there for a conference during a spell of beautiful weather. We stayed in a suite in the Regina Haus annex. We had a huge living room with balcony facing the Eiger, two bedrooms, three bathrooms, a kitchenette. One bathroom was equipped with a huge whirlpool tub and illuminated glass sink. The bed linens were silky Egyptian cotton.The decor was a little dated but very high quality and not shabby or worn.
We have never stayed in a hotel with such service. The staff came twice a day to clean, empty trash and tidy up. The first day my husband left some clothes in a heap and he returned to find them nicely folded. Since the elevators are so small, they deliver your bags to your room directly from the train station. We had several early morning meetings so we ate breakfast at 6:30 am. Even at that hour the breakfast was fully staffed with a manager briskly directing the very professional waiters. On top of the usual breads and yogurt, they had scrambled eggs , bacon ,sausage, broiled tomatoes. The croissants came hot out of the oven. A very special place.

  • Stayed: September 2007, travelled on business
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2  Thank tute
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2007

If you have stayed with other Great Hotels of the World, you will be in for a surprise. Hotel seems to have seen no new investments in the last 30 years except for the spa. Coincidentally, the patron is also on the Swiss committe who hands out stars to Swiss hotels according to a staff...

We stayed there for a strategy session, and all were extremely disappointed.

The rooms: rooms are shabby, with original decoration and furniture from the early seventies. Carpets completely worn, wallpapers faded, bath tubs and sinks where one sees the steel because the email has been rubbed away, everything in rusty olive green, orange and brown. Yikes!

The service: sometimes difficult to remember that we were in a five star hotel: we saw waiter using guest bathroom and not washing hands thereafter, waiter telling us to get coffee ourselves, wakeup-calls not completed, waiters spilling while serving and mixing up orders etc.

The food: so-so. If you have been to other hotels like the Waldhaus in Flims or the Victoria Jungfrau in Interlaken, it will be a disappointment. If you are used to the average tourist restaurant, food was ok.

The spa: only five years old and really nice. Brochure matches real-live experience. Not as elaborate as e.g. the Stanglwirt in Tirol, but definitely worth a few visits.

The location: excellent. There are few ski resorts in Switzerland where nature is as beautiful as Grindelwald. All rooms we had faced the mountains. Wonderful.

  • Stayed: March 2007, travelled on business
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7  Thank SwissFreqTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2007

We spent a Friday & Saturday night at the Grand Regina in mid February in their standard double room.

We had a thoroughly enjoyable stay (which was helped by the weather!) and the staff & service were superb throughout.

We had no problem with noise even though our room was town facing.

The views of the mountains from the hotel are superb.

We ate one night at the hotel's Jagerstube restaurant which offers international fayre as well as local Swiss dishes. It was nicely informal.

Live music entertainment was provided in the lounge bar each evening until late. There is a sizeable dance floor. On one evening it was like having our own private 'strictly come dancing' party the standard of the dancing was so good!

One of the best bits of a stay at the Grand Regina is the spa with the various steam, sauna and shower experiences. Not to be missed!

Enjoy your stay.

  • Stayed: February 2007, travelled as a couple
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5  Thank MelAspires
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2007

We have been several times and are going again. We have had some trouble with noise from the lifts and bar but otherwise everything is splendid.

The main restaurant is rather old-fashioned, but proper silver-service Swiss food. The Stubli is really excellent. Views of teh Eiger and up to Kleine Scheiegg are great. The Spa is very nice. Overall, service is top. Problems are dealt with carefully.

  • Stayed: February 2007
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2  Thank millgent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 October 2005

We stayed in a suite with one of the most beautiful bathrooms I have ever seen. We had a huge balcony that we shared with a couple other rooms.
But the views of the alps were breathtaking. We stayed in 6 other 5 star establishments throughout switzerland and this was definitely one of my favorites.

  • Stayed: September 2004
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5  Thank gottogonow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Regina Grindelwald

Address: Dorfstrasse 80, Grindelwald 3818, Switzerland
Region: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Grindelwald
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 41 Hotels in Grindelwald
Price Range: £221 - £557 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Regina Grindelwald 5*
Number of rooms: 87
Official Description (provided by the hotel):
The Grand Hotel Regina welcomes you at a prime location with panoramic views of the famous EIGER-Northface and within Walking distance to the the village center and railway Station. Here you will expericence the unique and traditional charme of a Grand Hotel with his typical individual ambience and charm as it is found only in Belle Epoche Hotels.We welcome our international guests with heart and spoil you with charme and personel attention so you can enjoy your holiday in Grindelwald and simply relaxe. Our restaurant professionals await you with a neat and seasonal market-fresh cuisine with a focus on the Swiss food and wine world. Fresh summer cocktails and our wide selection of whiskeys and rums , you can enjoy during summer at its best on our panoramic terrace or on cooler days in our fireplace lounge . Our Alpine Spa with 1600m2 area invites you to relax and slow down . The sauna area, the large indoor pool and our diverse application program helps you take care of your personal wellbeing.In our spacious and timeless, classically furnished rooms , equipped with the classic comfort, you will enjoy peace and security as well as a unique mountain panorama. ... more   less 
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