Never stay at this hotel. It is a complete fraught. This is not a 5-star hotel – far from it. It has not received any decent investment in 30+ years and is dingy and broken. It feels like a cheap, lower middle class home that tries to pretend it is luxurious, but fails. More detail below/pcitures are attached:
• The lobby is a hodgepodge of worn furniture and carpets that have not been updated in 30 years. But most disturbing is the coffin in the lobby. I first thought that the fake flower arrangement on it – immediately recognizable as a funeral bouquet – was just another style faux pas. But stepping closer, it became obvious that the remains of the owner’s relative are on display here. That alone should be enough to turn you off, but let me go on.
• The much advertised terrace off the lobby is clearly not as grand as the pictures will make you believe. Unless you are seated at one of 2 tables your view is a rusty roof or a parking lot. Under the terrace is a noisy street. This place has nothing of the serenity conveyed in the pictures.
• The much-advertised wellness and pool area is reached via a dirty walkway and a freight elevator – it clearly could not have been intended for the general public given its lack of internal doors and its sparse interior. Beyond that it only gets worse. The wellness area has a distinct 1970’s feel from its furniture and wear. Stepping out of the building onto the terrace is like stepping onto a parking lot in front of an abandoned supermarket. The concrete is cracked and weeds are growing freely from the crevices. The manhole covers stick out. The pool area looks like a disaster zone. The concrete is chipped and the paint flakes off. The wading pool has no water. Buckets under poolside stone seating contain pool service chemicals.
• Our room (CHF1,200/night) was a throwback to a 1970’s middle class attic conversion. You reached the room over a wood/metal staircase and a dark corridor. The elevators did not reach up to the attic. The “suite” consisted of a large room separated by a temporary partition that separates a bedroom area from a living area. The room did not feel luxurious or quaint. It was hardly luxurious when it was put in place. It just felt worn and dingy. Paint wass peeling of doors and windows.
• The bathroom was small and dark, so small in fact that the toilet was in a cubbyhole at the entrance to the room. There was no shower. The bathtub had a screen (like when people want to make a shower out of their bathtub). But instead of a proper shower, there was a handheld showerhead. There was not enough space for a proper shower in this bathtub. The paint was peeling from the window.
• One feature in the room that provided us great headache was the lighting. On our return late that night, the ceiling lights in the room were on, but we couldn’t find the switch to turn them off. We called the front-desk to help us. The night porter was at first reluctant to come up, since he was the only staff person in the hotel. Finally, he came and searched for 10 minutes for the switch. When he also couldn’t find it, he called per phone another person, who showed up 15 minutes later and also searched for 10 minutes for the switch without success. After almost an hour of searching for the light switch (it was now past midnight), I looked for the switch box to disable the light. The personnel was dead set against that, but did not have a better idea. When I found the switch box and opened it, I found the light switches for the ceiling lights!
• The hotel staff and owner were outright hostile when we shared with them the shortfalls of the hotel. I expected them to accept graciously our reluctance to stay for a second night, like every other high class hotel would have done. Instead they did not offer any acknowledgement of our issues, nor an apology. On our way out, we had to bring our own luggage down the stairs (remember our floor could not be reached by elevator) to the entrance and loaded it ourselves into our car with no help from the staff who stood-by.
AVOID THIS HOTEL!!!
- Official Description (provided by the hotel):
- The Grand Hotel Regina welcomes you at a prime location with panoramic views of the famous EIGER-Northface and within Walking distance to the the village center and railway Station. Here you will expericence the unique and traditional charme of a Grand Hotel with his typical individual ambience and charm as it is found only in Belle Epoche Hotels.We welcome our international guests with heart and spoil you with charme and personel attention so you can enjoy your holiday in Grindelwald and simply relaxe. Our restaurant professionals await you with a neat and seasonal market-fresh cuisine with a focus on the Swiss food and wine world. Fresh summer cocktails and our wide selection of whiskeys and rums , you can enjoy during summer at its best on our panoramic terrace or on cooler days in our fireplace lounge . Our Alpine Spa with 1600m2 area invites you to relax and slow down . The sauna area, the large indoor pool and our diverse application program helps you take care of your personal wellbeing.In our spacious and timeless, classically furnished rooms , equipped with the classic comfort, you will enjoy peace and security as well as a unique mountain panorama. ... more less
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