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“Excellent Hotel with superb customer service”

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Hotel Eiger Grindelwald
Ranked #3 of 41 Hotels in Grindelwald
Certificate of Excellence
Reviewed 14 January 2012

Stayed at Eiger for one week from 7th Jan. Very spacious, clean well-appointed room. From the moment of arrival it was clear that all the staff put the customer's needs first. The hotel owners were very visible during our stay and regularly checked to make sure everything was to our satisfaction. The hotel was relatively quiet meaning we ate in Barry's restaurant off the a la carte menu which was excellent. One night we chose to eat more informally in the memory bar and this was accommodated by giving us a substantial contribution per person towards the meal. Great location. Excellent staff. Would definitely recommend and return.

  • Stayed: January 2012
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Thank RKD419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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281 - 287 of 617 reviews

Reviewed 1 January 2012

This hotel is very well located in the centre of Grindelwald, with a direct view on the mythical Eiger peak. We have spent a fantastic stay for the new year 2012 and the staff was definteley friendly and attentive.

The SPA zone and fitness are not just "features" for the hotel brochure, but indeed of great value: modern/design furnitures, unlimited towels at disposal, fresh juices, aromatic herbs in one of the two sauna, relaxation room with a nice atmosphere and candles, lot of modern equipment at the gym, etc..

The breakfast is awesome: a buffet with delicious local cheeses and lmost everything looked home made: marmelades, breads, müseli...

Hotel Eiger is definitely a must in Grindelwald, and in the swiss alps. It is not so common to have this quality of service / value for money in Switzerland. I would even say that they are a model to follow for the renewal of the swiss hostellery, so often disappointing.

  • Stayed: January 2012
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Thank blaisereymondin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 December 2011

eiger hotel is very easy to find, right in the center of the town. the room is very spacious, given a upgrade with a balcony. we were lucky to get a good rate as we check in a bit late. the breakfast is quite good. the only thing is that to get to your room you have to pass through restaurant or the bar or the fitness place. i got lost sometimes. it has parking space behind the hotel as well. overall is good and i would come back again.

Stayed: December 2011, travelled as a couple
3  Thank mchendra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 December 2011

The location is just perfect, even though I guess you get a great views form anywhere in this village. Friendly and helpful staff, clean rooms, nice facilities and good location. Food was great at the two restaurants of the hotel, they even had a Thai night and the food was really amazing! Cake & tea time in the afternoon and good breakfast buffet with local products. Great spa area. On the other hand, the hotel organization is a bit messy, you even need a map to get to your room at first. It is formed by a few buildings got together and then you take one lift, climb stairs for half a floor, go across the gym and the bar, and reach another building, there you got another lift, so it's a bit complicated to know where you are sometimes. The room is extremely simple, carpet floors and comfortable beds. A bit pricey, but average Switzerland.

  • Stayed: November 2011, travelled as a couple
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Thank smarkanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 December 2011

We have stayed in this hotel many times and keep going back as it really is excellent. Good food with lots of choice, lovely rooms always clean and changed regularly, great facilities and location. What makes it special though is the staff, always welcoming and willing to help.

  • Stayed: March 2011
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Thank Lefty20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2011

I went hiking to the Jungfraujoch and stayed for one night (19-20 Nov 2011) in this Hotel.
Staff: very friendly and very helpful with tips and suggestions!
Food: good breakfast with local products. Had a good "Rösti" at Barry's restaurant!
Facilities: gym, sauna, very relaxed atmosphere!
Location: Great!! The best!
Room: I booked a room for one person and I was a bit disappointed. You've got the basics but judging from the rest of the hotel I expected a bit more. It was cold (in every sense), located in the back building, bathroom floor not heated....... for CHF 120,-/ night at this time of the year I expected a bit more!

I guess with a different room the experience would have been much better!!

Graciete

  • Stayed: November 2011, travelled solo
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2  Thank Graciete S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2011

This was the third time we had stayed at the Eiger and once again a wonderful stay. The staff are some of the most helpful and friendly people we have ever found in a hotel. The restaurant as always serves wonderful food and the breakfast is all you could want from bacon and eggs to local breads served with fresh swiss butter.
The rooms are very clean and a welcome chocolate every day.
Once again thanks to Gisela and her family for a fabulous holiday and hope to see them next year

  • Stayed: September 2011, travelled as a couple
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Thank HUNCOAT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Eiger Grindelwald

Address: Dorfstrasse 133 | Postfach 92, Grindelwald 3818, Switzerland
Region: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Grindelwald
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Airport Transportation
Hotel Style:
Ranked #3 of 41 Hotels in Grindelwald
Price Range: £156 - £347 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Eiger Grindelwald 4*
Number of rooms: 60
Official Description (provided by the hotel):
Cosy and uncomplicated hotel in the center of the village Grindelwald. Rooms, suites, apartments and chalets are available. Restaurant Barry's and Galleria with international dishes, bistro Memory with cheese and potato specialities, Gepsi Bar & Lounge. Selfness centre with sauna & spa area, fitness facilities and lounge. Open all year around. ... more   less 
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