We have just returned from a week's ski-ing holiday (xmas week 2008) at the Eiger Hotel in Grindelwald and had a really enjoyable stay.
We booked the hotel at very short notice (largely based on the excellent reviews on trip advisor) on a half board basis and the fact that Grindelwald is a good location for non skiers (my wife doesn't ski).
We found the customer service 'exceptional' (and we don't use this word lightly), all the staff were very friendly, helpful and attentive - very keen to ensure that we enjoyed our stay. The hotel was spotlessly clean, well equipped and very comfortable. It was also really nice to find that there was a no smoking policy in our restaurant (for those on half board) and that there were other public areas where smoking was not permitted.
The food was of a very high standard, plentiful, well presented and varied, The gymnasium and 'wellness' area (spa) was modern, well equipped and a wonderful facility for the non skiers.
Our room was spacious, the beds were comfortable and of a good size.
We also met the owners of the hotel- Mr and Mrs HELLER on several occasions throughout the week. They enquired if everything was to our satisfaction (which it was) and if there was anything further they could do for us. We were not selected for any special reason, this 'attentiveness' extended to everyone staying in the hotel.
It was clear that the hotel was very well run and that all the staff were well trained, knowledgeable and fluent in english. Mr and Mrs HELLER must take great credit for the high standards of service provided at the Eiger Hotel. We read all the reports on trip advisor before departing and thought that they sounded 'too good to be true'. It is therefore really nice (and the is the first review we have ever written) to report that the reviews are accurate, the staff are friendly, cheerful and well trained and that this is an 'exceptional' hotel.
At our evening meals we enjoyed the company of a delightful Dutch family who were making their sixth visit to the Hotel Eiger in the last three years.
Big thanks to Mr and Mrs HELLER and their staff.
Mick and Ruth, Worcestershire, England
- Official Description (provided by the hotel):
- Cosy and uncomplicated hotel in the center of the village Grindelwald. Rooms, suites, apartments and chalets are available. Restaurant Barry's and Galleria with international dishes, bistro Memory with cheese and potato specialities, Gepsi Bar & Lounge. Selfness centre with sauna & spa area, fitness facilities and lounge. Open all year around. ... more less
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