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“Experience what 5 Star means”

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Victoria Jungfrau Grand Hotel & Spa
Ranked #3 of 40 Hotels in Interlaken
Certificate of Excellence
Zurich, Switzerland
Level Contributor
117 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Experience what 5 Star means”
5 of 5 bubbles Reviewed 7 October 2013

I have stayed at 5 star hotels before, but the Swiss heritage hotel Victoria Jungfrau, has set a new standard for what 5 star means. Welcomed by handmade chocolates from the hotel's own chocolatier the room was fitted with all the comforts and necessities a business traveler or someone on vacation could ask for. The view from the rooms on the South side look directly onto the spectacular Jungfrau. This is Switzerland pure. During my stay I was also able to eat in all three restaurants which surpassed my expectations for originality and quality.
Of course also of utmost importance was the bed, which was neither too hard, nor too soft, but perfect for a good night's sleep.

Room Tip: The view from the South side is spectacular — the real Switzerland.
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Christian L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,215 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (166)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
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English first
Birmingham, United Kingdom
Level Contributor
228 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
4 of 5 bubbles Reviewed 23 September 2013

Had a great room, clean and comfortable with one of the best views you could wish for overlooking the Jungfrau itself. Attention to detail and cleanliness was great. Even had a small balcony to sit on and watch the scenery including a birds eye view of the Marathon and its associated races. Nice touch to be taken to the room and shown around at same time. Concierge was mostly about pushing the hotel amenities which let us down, but he did his job. Breakfast varied from great to ordinary, based on the number in the room. Twice it was heaving with partied of Japanese, which is not a slur on them, but is to illustrate that when the room is full they revery to flasks of coffee, when it is normal they bring you pots of higher quality coffee. Good hotel to stay at if that is all you do. Be aware that it is fifteen minutes to West station and twenty to main east station with buses only every half hour - so plan your travel.

Room Tip: Take high room with Jungfrau view.
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  • Stayed September 2013, travelled as a couple
    • Value
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Helpful?
Thank Festie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saugatuck, Michigan
Level Contributor
132 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 bubbles Reviewed 18 September 2013

I truly wish I could give the Victoria a better review. I chose this hotel because of the good reviews and hoped it would be great. The hotel its self is beautiful. The exterior of the hotel is grand and the common areas were lovely and well kept. The room on the other hand was a disappointment. The room was worn and the carpet was filthy! We stayed in room 218 and the carpet had so many stains on it I made sure to wear slippers all the time. Not what you expect in a 4 or 5 star hotel! The bathroom was very dated. We had a room with a view of the Jungfrau and we did enjoy sitting on our balcony. Also, when we asked one of the concierge for directions he acted like he couldn't wait to get rid of us! The breakfast buffet was average.


concierge

  • Stayed August 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Ngonghills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 17 September 2013

We stayed at the Jungfrau for two nights as base camp for the Jungfrau Marathon. The rooms are big, comfortable and enjoy a good view. The staff is extremely friendly and helpful. The local Rugenbräu (a beer brand) you need to taste in the bar. The restaurant Brasserie is in a wonderful hall and the German cook prepares very innovative but down to earth dishes. The winelist which features one of the biggest choices of Swiss wines from almost all the Swiss cantons will be explained to you by a very knowledgable sommelier.
After the Marathon we used the spa to get back in shape and the experience there is also second to none. Very knowledgable and physiotherapeutically trained masseuses get the marathon pain away with ease.
Is there anything one coud improve? Two things: in the Quaranta Uno Italian restaurant some tables have a view into an indoor tennis hall - which is somehow strange. And, across the whole hotel, the wifi Internet does not work smoothly - a problem you will face in many Swiss hotel (seems to be a Swisscom problem).

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Henry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canton of Zurich, Switzerland
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed 16 September 2013

We stayed at the VJ as a last weekend away before the arrival if our second child. It was a treat for us both and it delivered. The room was large and looked out onto the Jungfrau, breakfast was a buffet but with some good cooked options. Write the postcards on the tables and they will stamp and post them for you - a nice touch. The pastateca was so so but reasonably priced an we struggled to find a good resto at a sensible price in Interlaken but that's what we've found in Switzerland as a whole.
The pool was fabulous, just about credible for lengths but with an outside section and the spa was also very good.
It is expensive being high-end in Switzerland but if you fancy a treat in one of the most beautiful regions of this spectacular country, you need look no further...

  • Stayed November 2012, travelled as a couple
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Helpful?
1 Thank ABK2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HerveyBay
Level Contributor
56 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 13 September 2013

What can you say? It was perfection. Everything was there, service was excellent and our room was large enough to accommodate a bowls team at practice. Luxury plus. The dining room catered for our every need and the staff could not do enough for us. We chose a room on the 'Park Side" with views right out to the mountains - and there was snow clearly visible even in Summer. We spent quite a bit just watching the hang gliders and motorised paragliders. (free entertainment). In the evening we walked through the adjacent shopping area and even purchased a Swiss-made watch. Thankyou Victoria Jungfrau.

Room Tip: Make sure you choose a room aoverlooking the parks.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank HabTrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fountain Hill, Arizona
Level Contributor
90 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 11 September 2013

A grand hotel amidst spectacular views is where we stayed on 06/29 - 06/31 Our room was beautiful, spacious, well appointed and comfortable. It has a balcony with a majectic view of the Jungfrau Mountains, where you can watch hang gliders/paragliders land on the park across the hotel. It is centrally located, walking distance to many shops and several restaurants.

The staff were very helpful and provided us with excellent service. The restaurant has a nice atmosphere. Dinner was wonderful, Breakfast buffet has a nice selection and the food was good.

Nanette & Stuart Duzan
Fountain Hills, Arizona, USA

Room Tip: Ask for a room with the view of Jungfrau mountain
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank racoonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Victoria Jungfrau Grand Hotel & Spa

Property: Victoria Jungfrau Grand Hotel & Spa
Address: Hoeheweg 41, Interlaken 3800, Switzerland
Phone Number:
Region: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Interlaken
#1 Romantic Hotel in Interlaken
#2 Business Hotel in Interlaken
#5 Family Hotel in Interlaken
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Victoria Jungfrau Grand Hotel & Spa 5*
Number of rooms: 212
Official Description (provided by the hotel):
Interlaken's Leading Hotel, housed in palatial building with fine views of the Jungfrau Mountains. ... more   less 
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Also Known As:
Victoria Jungfrau Grand Hotel Interlaken
Victoria Jungfrau Grand Hotel And Spa
Victoria Jungfrau Grand Spa

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