Well.. .what to say??.... I was eager to go there. True, I have heard about that hotel for so long. The palace of Interlaken, in one of the most famous city in Switzerland. A real disappointment.
Positive : Beautiful architecture, nice decoration, nice standard breakfast, most of the staff is really professional which should be the case at that level. Room are ok. Mattress and pillows are nice. The Spa is great ! great services and offers..... (however do not expect for great price.... remember you are in a luxury place)
Negative: 5 stars hotel you expect high standards; but..... room, edeirdown/duvet in 2 pieces for a king size bed. in the morning NO HOT WATER ( at reception... only answer was.... we are sorry... nothing else!!!!) lack of information in their service booklet in the room. bathtub nor enough protected when taking a shower. At conciergerie.... ask for tel charger.... just had the latest format.... (does that mean we just help for the latest one format; you have a version of last year... they cannot help!). Did not even told were to go to get one or propose to get one for you....(sorry to say... but this is a thing to do for the client.). The breakfast team's leader and his team where really nice and professional. The buffet is nice but have seen better around.
Conclusion: It is a great place you can feel it. But it really needs a shock to be at the luxury level it should be. The rooms would need to be refreshed, the staff should remember why they are there and what is their expected level of service.
- Official Description (provided by the hotel):
- Interlaken's Leading Hotel, housed in palatial building with fine views of the Jungfrau Mountains. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Agoda, DerbySoft Ltd Shanghai HQ Supplier Direct, Prestigia, Ebookers, Ctrip TA, HotelsClick, Evoline ltd, Cancelon, getaroom.com, 5viajes2012 S.L. and HotelQuickly so you can book your Victoria Jungfrau Grand Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Victoria Jungfrau Grand Hotel Interlaken
- Victoria Jungfrau Grand Hotel And Spa
- Victoria Jungfrau Grand Spa