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“No A/C in the rooms?”

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Victoria Jungfrau Grand Hotel & Spa
Ranked #3 of 40 Hotels in Interlaken
Certificate of Excellence
Whyalla, Australia
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“No A/C in the rooms?”
2 of 5 bubbles Reviewed 1 July 2014

I had stayed once before at the VJ and was looking forward to this visit for 3 nights. There was a mix up with my luggage from the train station from Lucerne which was not a good start(but no fault of the hotels).
I was apparently upgraded to a room with a view of the Jungrau there turned out to be two problems with this. When I was taken to the room the first impression was that it was warm and a bit stuffy, I then noticed a long free standing fan. Hmmm I thought surely there is air conditioning?
Answer NO. But we could bring up another fan they said. Not going well so far. Second issue, the rooms which face the Jungfrau also face the busy street side so at night when you are trying to sleep there is a lot of noise coming from the nearby restaurants and a few happy visitors, only other problem with this is that is goes on to the early hours of the morning, like 2am!!
Of course you could shut the window to eliminate the noise(or restrict it) but then you have to turn the fan on the keep the temperature down and then you can't sleep for the noise, so a bit of a no win there.
As far as I know other public areas within the hotel are air conditioned so not sure why this has not been addressed in the rooms.
Conversely the sister hotel the Palace in Lucerne where I had just spent 4 nights was beautiful and could not be faulted in any way.
To add insult to injury on checking out I was not charged for my room at the rate quoted. I was in a rush to catch a train to Geneva but considering the amount was around 100CHF I was not amused.
After I queried the amount I then had to produce the email I had in my suitcase with the agreed amount on it. So after finding the necessary documentation they then had to amend the amount.
In any event this was a less than impressive stay and certainly left a lot of room for improvement.

Room Tip: not sure what to advise because if you have a room with a view it is noisy from the busy street belo...
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  • Stayed August 2013, travelled solo
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3 Thank JeffDesmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,216 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Santa Rosa, California
Level Contributor
47 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

Reading some of the other reviews, I hate to be redundant, but....
Check-in was seamless....Valet>Concierge>Reception; our luggage was in the room by the time we got there; the cool washcloths at reception - first time I've seen that - nice touch!
We also had the Amex Platinum upgrade - gorgeous suite with huge balcony facing the Jungfrau and the hang glider landing area! The newly upgraded bath was almost perfect, but I'm not fond of plastic spaceship showers - small, and difficult to close the doors and not flood the room.
Regret - we never made it to the spa.
Restaurants - I will review those separately, but at The Jungfrau Brasserie the food was outstanding, but the service lacked polish - no big deal. The chef at The Jungfrau Brasserie was amazing - all courses absolutely infused with flavor;
La Terrasse was probably the most disappointing meal of our 3+ week trip - the service was impeccable, but the food was blah at best - we had the 'Pork 6 Ways' menu - what a disservice to that poor little pig. And for the tidy sum of $600+ for 2 (including wine, which I had to choose as the sommelier/maître d' really had no clue what to serve with the set menu)...
However, the pianist in the La Terrasse restaurant was incredible!

  • Stayed June 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank J_Fromage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 June 2014

We stayed at the property for 6 days in early June for a family vacation. Amazing views of the Jungfrau massif from our room. Beautiful property and the best in Interlaken. Very close to Interlaken West station and just a 15 min walk to Interlaken Ost station. Delightful service by all staff at restaurant, concierge and room service. Our departure date happened to be my wife's birthday and the F&B team prepared an absolutely fabulous chocolate cake and served it for breakfast. Special thanks to F&B manager Kathrin Vontobel for organising this. Truly memorable stay.

  • Stayed June 2014, travelled with family
    • Value
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Helpful?
Thank saravanan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City
Level Contributor
271 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 444 helpful votes
4 of 5 bubbles Reviewed 27 June 2014

This hotel is 150 years old and beautiful filled with old world charm. We had a junior suite facing the Jung Frau and had two days of beautiful blue skies and unobstructed views. Fabulous. Services were excellent throughout the hotel.

Our room was clean and simple and quite large sized for Europe. Our beds were comfy and the linens were high thread counts. We never turned on our TV as we were busy having coffee on the downstairs terrace or drinking wine on our terrace. The view was "pinch me it's real" type views....wow.

I would stay here again in a heartbeat. If I have one complaint it would be that the hotel has no AC in their rooms. That said, they have a forced air system and you can open the windows. Temperatures at night in Interlaken even in summer are around 50-60 degrees....However if global warming keeps up, they may have to re think this. That is why I gave them only 4 stars.
For the prices they are charging, they should have it, need it or not.

Enjoy your stay in beautiful interlaken.

Room Tip: Try for a Jung Frau view....but if not...you see the mountains from everywhere along the promenade...
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  • Stayed June 2014, travelled with family
    • Value
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    • Service
Helpful?
1 Thank NYCshopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 24 June 2014

Went here on a family vacation and ending up staying in one of the 2 floor suites that was absolutely mind blowing. You do not need to be carrying a Louis Vuitton bag or have to be wearing Gucci loafers to receive the best treatment; everyone that works this hotel treats their guest with the up must respect. This hotel is pure class.

  • Stayed July 2013, travelled with family
    • Value
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Helpful?
2 Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
56 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 20 June 2014 via mobile

I really enjoyed staying in the hotel, the service was perfect. The best thing was the check in and check out, seriously it was very very fast comparing to any other hotel in the world. The location was perfect, the breakfast was below my expectation. I don't know why they don't open the outdoor seating area .

Overall i was happy to stay in this hotel and i recommend it to you all.

Stayed June 2014, travelled as a couple
Helpful?
Thank Khalaqi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pasadena, California
Level Contributor
65 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 20 June 2014

It is difficult for me to criticize this hotel since the property and rooms are so beautiful. Everything inside and outside of the hotel was well maintained. The hotel is really an eye full. As part of our Amex Platinum deal, we were given an upgrade to a suite with terrific views of the Jungfrau. It was fun to watch the hang gliders land on the park lawn just across the street from us.

The hotel's morning buffet breakfasts were best we experienced in our two weeks of traveling around Switzerland. In their beautiful dining room, the hotel staff was always very attentive and helpful. You could not ask for better service or quality of food.

The hotel does accept tour groups so it can get a little chaotic at times. The Victoria does have a very international and but yet polite clientele. But I generally felt that there was a lack of staff training and attention to detail when it came to housekeeping. Very un-Swiss. We requested an extra bar of soap, some hangers, and a new light bulb in bathroom the first morning from housekeeping. When we returned to our room later that afternoon, nothing was done. Not happy. I then personally spoke to the concierge (nicely) and asked for his personal help. Again nothing happened. I later called down to housekeeping and got a hold of an English speaking staff member and lodged a sharper complaint. Only then did things start to happen. To make amends, housekeeping sent up a split of champagne. That was nice but I would rather have them change the sheets at least once during our three day stay. I guess when you are paying over 800CHF per night one should not expect too much at the Victoria.

When I checked out, I noticed that the clerk did not give me my $100 credit which was part of my Amex package. I brought this up and the clek then checked the files and discovered I was right. This made me feel uneasy. In my 48 years of international traveling, I never had to bring this up. Fine hotels are always very proud to remind a customer of the credit due. Again, I think it was more poor training than anything dishonest.

Lastly, the hotel's Italian restaurant was not that great in terms of food. My wife ordered a pizza which she described as a piece of dry cardboard with meat on top. She complained and they just said sorry. The setting, however, was lovely.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Victoria Jungfrau Grand Hotel & Spa

Property: Victoria Jungfrau Grand Hotel & Spa
Address: Hoeheweg 41, Interlaken 3800, Switzerland
Phone Number:
Region: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Interlaken
#1 Luxury Hotel in Interlaken
#2 Business Hotel in Interlaken
#5 Family Hotel in Interlaken
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Victoria Jungfrau Grand Hotel & Spa 5*
Number of rooms: 212
Official Description (provided by the hotel):
Interlaken's Leading Hotel, housed in palatial building with fine views of the Jungfrau Mountains. ... more   less 
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Also Known As:
Victoria Jungfrau Grand Hotel Interlaken
Victoria Jungfrau Grand Hotel And Spa
Victoria Jungfrau Grand Spa

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