I had stayed once before at the VJ and was looking forward to this visit for 3 nights. There was a mix up with my luggage from the train station from Lucerne which was not a good start(but no fault of the hotels).
I was apparently upgraded to a room with a view of the Jungrau there turned out to be two problems with this. When I was taken to the room the first impression was that it was warm and a bit stuffy, I then noticed a long free standing fan. Hmmm I thought surely there is air conditioning?
Answer NO. But we could bring up another fan they said. Not going well so far. Second issue, the rooms which face the Jungfrau also face the busy street side so at night when you are trying to sleep there is a lot of noise coming from the nearby restaurants and a few happy visitors, only other problem with this is that is goes on to the early hours of the morning, like 2am!!
Of course you could shut the window to eliminate the noise(or restrict it) but then you have to turn the fan on the keep the temperature down and then you can't sleep for the noise, so a bit of a no win there.
As far as I know other public areas within the hotel are air conditioned so not sure why this has not been addressed in the rooms.
Conversely the sister hotel the Palace in Lucerne where I had just spent 4 nights was beautiful and could not be faulted in any way.
To add insult to injury on checking out I was not charged for my room at the rate quoted. I was in a rush to catch a train to Geneva but considering the amount was around 100CHF I was not amused.
After I queried the amount I then had to produce the email I had in my suitcase with the agreed amount on it. So after finding the necessary documentation they then had to amend the amount.
In any event this was a less than impressive stay and certainly left a lot of room for improvement.
- Official Description (provided by the hotel):
- Interlaken's Leading Hotel, housed in palatial building with fine views of the Jungfrau Mountains. ... more less
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- Also Known As:
- Victoria Jungfrau Grand Hotel Interlaken
- Victoria Jungfrau Grand Hotel And Spa
- Victoria Jungfrau Grand Spa