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“Good value for the area and friendly staff”

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Hotel Weisses Kreuz
Ranked #21 of 40 Hotels in Interlaken
Perth, Australia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good value for the area and friendly staff”
Reviewed 29 June 2012

This was a centrally located hotel that had friendly and helpful staff. The rooms varied in look and size (we asked to see a couple before making a decision) but ours was really quite nice, with a newly renovated bathroom. A small view of the alps from the room but wireless internet is only available in the shared common area off check in area. Compared to other hotels in the area it was really good value and worth a stay.

Room Tip: You may want to see more than one room before choosing because they did vary in quality.
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  • Stayed May 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank christc02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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171 reviews from our community

Traveller rating
    28
    78
    39
    17
    9
See reviews for
38
79
15
8
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 June 2012

Although I spend an average of 50 nights in a hotel each year, I have never been compelled to write a review ... until Hotel Weisses Kreuz Interlaken. On this trip, I spent 9-days in Switzerland, staying in 3-4 star hotels in Zurich, Zermatt and Geneva, and Hotel Weisses Kreuz at CHF135 is the worst value for money. I can't say much about the breakfast because the buffet spread looked unappetizing and I chose to skip it.

I had Room 341. I can handle the small size, but it was terribly old, with furniture, fixtures and carpeting from the 1960's. I decided the moment I stepped into my room that I had to leave. I asked to check out early but they said it was after their cancellation deadline and I would have to pay for the second night. I understand that I will have to pay for the first night but the room they gave me was not 3-star by any measure and I should not have to pay for a second night under these circumstances. The front desk manager did say that she can give me another room the next day but provided no assurances that it would be a better room so I decided to risk the second night and let Hotels.com and my credit card company deal with them directly. Upon check-out, the hotel manager did waive the second night.

One of the front desk clerk said that they have to go through an annual review to retain their 3-star status and that every room is checked. I let you decide from the pictures.

In case you're curious, I moved to the Best Western across from the train station. The room was small but at least it was well maintained and was renovated in the last decade. I paid CHF140 for each of the 2 nights.

  • Stayed June 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank vvpal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Interlaken hotels

Singapore, Singapore
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 June 2012 via mobile

A old looking hotel but warm.

The furniture are old but usable and clean. The toilet within the room is strange, it is very modern and nicely furnished besides the rest of the room. Very odd.

You will get a retro TV (think 10inch) but its a satellite TV with many channels.

The room door needs to be key-locked inside which is something interesting too.

We believe that it is run by a family as they all look similar with a middle age gentlemen having the loudest voice when he guided us how to go to JungFrauJoch.

Definitely the place I will go for in Interlaken again. =)

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wilfred T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South of England
Level Contributor
251 reviews
132 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 25 February 2012

The staff were fine, the welcome efficient and the key system a clever one.

Our room (at the back, on the third floor) was spacious, comfortable, modern, quiet and clean.

The breakfast was OK, but would have been nicer if the hot food was kept hotter.

The shared lounge was a bit depressing, although I'm sure the visitors from the far East appreciated the free kettle and microwave. The computer in the corner was useful (and free). There is a (perfectly good) pizza restaurant on the ground floor, the smells from which pervade the whole building.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrOrganist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Katoomba, Australia
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 20 February 2012

This is by far one of the most dilapidated hotels that I have stayed in in Europe. It appears that it attracts large tour groups from the sub continent and Asia. Location was convenient.The reception area "no frills"-- very basic. Staff not very helpful or caring. Children allowed to run uncontrollably through the common areas creating untold noise.My single room was a disgrace-- undersized++.bed very small single, furniture very basic.Bathroom left a lot to be desired- old and dirty appearance. Creaking timber floor.Malodorous conditions prevailed through out the establishment. Soiled and stained carpets in common areas. Dining room more like a soulless cafeteria with such high noise levels. Breakfast was poor standard

Room Tip: suggest that choose another hotel unless you are content with backpacker condition at inflated price...
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  • Stayed October 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Christine K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 22 January 2012

pro :
1. good location
2. spacious room

cons :
1. the room is very old.
2. creepy floor. it's always make some sound.
3. dirty bathroom
4. horrible breakfast
5. smelly. not only in the room but whole hotel.
6. creepy elevator. it seems so old and small.
7. most of all is the rude and unhelpful receptionist. We are asian. and the reception gave us some sarcastic comment about the Asian people. Like they are very dirty, noisy, didn't know how to use shower, etc... we were very offended by her.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank apiapiaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 November 2011

Nice Cozy Hotel. Rooms were clean and Average in Size. The Food was good and good spread for breakfast.
Staff were friendly and Nice. Free WiFi in the Lounge, however Lounge closes at 10 pm. (you could still sit at the lobby and browse)
There are many other restaurants close by (swiss, italian, thai, indian, Mcdonalds and 5 mts walk to the train station)
Its Easy to get to Jungfraujoch.
Nice to walk around the park in the evening.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank squashLK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Weisses Kreuz

Property: Hotel Weisses Kreuz
Address: Jungfraustrasse 2 | 3800 Interlaken, Interlaken 3800, Switzerland
Region: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Amenities:
Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Wheelchair access
Hotel Style:
#6 Ski-In / Ski-Out Hotel in Interlaken
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Weisses Kreuz 3*
Number of rooms: 50
Official Description (provided by the hotel):
Hospitality at its best in the heart of Interlaken. The popular 3-star hotel in the heart of Interlaken, where Swiss tradition meets international flair. The Hotel Weisses Kreuz is located only a 3-minute walk from Interlaken West railway station, on the corner of the famous Hohenweg and the pedestrian zone Jungfraustrasse in Interlaken. It offers free internet access, a rich buffet breakfast and multilingual staff, which is very familiar with the region and will recommend the most fantastic trips in the Bernese Oberland. In our sister hotel Krebs in Interlaken (2 minutes walk) we serve you typical Swiss dishes or you can visit the Pizzeria Da Rafmi, one of the best Italian restaurants in Interlaken on the ground floor of our Hotel. ... more   less 
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Also Known As:
Weisses Kreuz Hotel

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