We stayed here for 2 nights in April 2006. We found the staff friendly. The rooms were very large compared to most we have stayed in in Europe. We had a spacious balcony with a table & chairs, with fantastic views of the Jungfrau mountain range. The room was clean and comfortable.
We did not eat at the hotel, but can recommend a fondue restaurant down the street called Des Alps.
Next door to the hotel is the visitor center, and they are very helpful in recommending things to see and do in the area.
Overall we wished we had spent more time here, great experience. We would definitely go back.