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“Worst hotel I've ever been to ”

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Lindner Grand Hotel Beau Rivage
Ranked #6 of 40 Hotels in Interlaken
Certificate of Excellence
Dubai, United Arab Emirates
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Worst hotel I've ever been to ”
Reviewed 9 June 2014 via mobile

I checked in today at 3, and believe me if I say I can't stay one night in this hotel.
I can't believe that this hotel is 5 stars hotel, first of all the room has very small window, no light and no air comes inside the room, off course there is no AC, it's 35 degrees outside and we have small old- fationed fan! Yes small old fationed fan in 5stars hotel !!!
The TV has no channels with different languages, no international channels, the bathroom is old and apparently shower gels is not part of the package u only find lotion and shampoo, oh and the room service closes at 11pm!!
The hotel has no nice lobby that you can sit in, the wifi is chargeable...
I requested a room with a balcony because I can't handle such a heat but they are claiming it's fully booked.

When you book a 5 stars hotel you expect the basic to be covered AC, clean and well maintained room, nice place to sit specially when everything at the city closes at 7pm.

I don't know how I am going to spend the rest of the three days here it's horrible.

I do not recommend this hotel to anyone.


Stayed June 2014
Helpful?
5 Thank Lama K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea K, Front Office Manager at Lindner Grand Hotel Beau Rivage, responded to this review, 24 July 2014
Dear Lama,

first of all I want to apologize that your stay did not fit your expectations.
We do definitely have different TV channels in different languages.
Unfortunately no hotel in Interlaken is providing AC´s in the room.
We would like to welcoming you another time if you would give us a chance.

Kind regards from Switzerland,

Lindner Grand Hotel Beau Rivage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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769 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (139)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Tallahassee, Florida
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 June 2014 via mobile

I am in Interlaken for the second time and I'm loving it just as much as my first. This hotel is situated in the perfect location. You can walk to bars, restaurants, train stations, hiking trails, and more. The hotel is also beautiful, clean, and customer service is excellent.

Stayed June 2014, travelled with friends
Helpful?
1 Thank Adambcorey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea K, Front Office Manager at Lindner Grand Hotel Beau Rivage, responded to this review, 9 June 2014
Dear Mr. Corey,

we really appreciate your stay with us as well as this review.
Hopefully we can welcoming you again next year.

Kind regards from Switzerland,

Lindner Grand Hotel Beau Rivage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 May 2014 via mobile

We didn't get the rooms as show on internet and ever the staff is very rude we were told that it has a mountain & lake view but here we have got a very small room with absolutely no view with broken window and no body is ready to help we had asked for interconnecting rooms with our kids but here again they are far from our room I would not recommend this place to any one our room no 220.
Rajesh Nasta

Stayed May 2014, travelled with family
Helpful?
3 Thank rajeshnasta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea K, Front Office Manager at Lindner Grand Hotel Beau Rivage, responded to this review, 5 June 2014
Dear Guest,

first of all I would like to thank you for your stay with us.
I am sorry that the room did not fit your expectations - we just checked the room and it is definitely working.

Sincerely,

Lindner Grand Hotel Beau Rivage
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Perth, Australia
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 April 2014 via mobile

Public Rooms are beautiful. Bedrooms are decidedly shabby. Really don't know how the are classed as 5 star. We are in the wing over the pool not in the main hotel so cannot comment about those rooms. Breakfast very good.

Stayed April 2014, travelled with friends
Helpful?
Thank Janet B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea K, Front Office Manager at Lindner Grand Hotel Beau Rivage, responded to this review, 28 April 2014
Dear Janet,

first of all I want to thank you for having stayed with us.
I am sorry that the rooms did not meet your expectations.
Despitely we would like to welcoming you again in Interlaken.

Kind regards from Switerland,

Lindner Grand Hotel Beau Rivage
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Solihull, United Kingdom
Level 6 Contributor
123 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 25 April 2014

This is an old hotel, but very elegant, excellently-maintained, and with smart, efficient, cheerful staff. Breakfasts were a great experience and all tastes were well satisfied. Our room had a balcony overlooking the front of the hotel and up to the high mountains.
The room was well furnished and had silk wallcoverings and the most comfortable bed imaginable. The bathroom was modern and impeccable. There is a small gym, plus a good pool, steam room and sauna. Dinner and wines tend to be expensive here, but there are plenty of places to eat in Interlaken. The hotel is very convenient for the railway station. Wifi is chargeable on a daily basis.

We booked our stay (the fourth here) via Voyages Jules Verne, and got a stunning rate including flights, trains, half-price SwissRail Card and four (or could have been seven) nights bed and breakfast at this lovely hotel.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pm46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea K, Front Office Manager at Lindner Grand Hotel Beau Rivage, responded to this review, 5 June 2014
Dear Guest,

thank you very much for your repeating stay.
It is always a motivitation for all the staff readingt reviews like these.
We hope to welcoming you back soon in Interlaken,

Kind regards from Switzerland,

Lindner Grand Hotel Beau Rivage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
50 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 23 April 2014

This is the First summer holiday at the Beau Rivage we were told to visit Switzerland for Swiss national day On the 1 August By our Friends who have a gift shop in Interlake for a change as we normally take our Winter holidays in Interlaken.
We were very surprised at what we found it is a all day carnival they have a horn pipe band
in the grounds of the casino also sky divers display as well as a big parade at 2pm down the main street of the town with about 40 different floats.
at night there is a big firework display on the local park for every one and it is all free it last about 45 minutes and the display is like the ones we have at new year in London.
They also give out free drinks at the morning event at the casino which includes Local Rugenbrau Beer and soft drinks for the children all free you don't have to pay for anything at this event but if you want a seat best to get there early.it starts around 9-30am.
The parade in the afternoon starts at the Beau Rivage Hotel so we had the best seat form our baloney of the hotel the start of the parade was lead by about 50 prize winning gold colour cows with bells around there neck ringing away then marching bands also many other floats.
the hotel puts on a barbecue in the grounds for hotel guests and everyone who attends the parade last years parade 2013 was very hot indeed it was 41 degrees that day people who had rain umbrella put them up for some shade for the very hot sun that day.

the hotel as every thing a Five star hotel should the breakfast is a buffet with around 80 different items each day also with bacon eggs and other hot food the choice of teas and fruit juices is a wide range as well.
also the hotel has a spa and beauty treatment rooms by Clarins of Paris which my wife like very much indeed the hotel staff are very friendly and they go out of there way to help you with anything you need to know the room are well appointed and are cleaned twice day also as many towel as you need.
the swimming pool has it own towels so you don't have to use the ones In your room also they give you a bathrobe to go down to the swimming pool in.

I would not hesitate to recommend this hotel to anyone for a excellent Holiday in Interlaken
K Bennett

Room Tip: rooms 415 & 202 and 206& 315 & 215 all have good views of the Schynige platte snow cover...
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KINGSLEY B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea K, Front Office Manager at Lindner Grand Hotel Beau Rivage, responded to this review, 25 April 2014
Dear Mr. Bennett,

first of all I would like to thank you for your stay with us as well as for the nice review.
This is a good motivation for all the staff.
We are looking forward to welcoming you back soon here in Interlaken.

Kind regards from Switzerland,

Lindner Grand Hotel Beau Rivage
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Dubai, United Arab Emirates
Level 4 Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 March 2014 via mobile

Excellent hotel right next to Interlaken ost station. 5 min wall to the main shopping area of Interlaken. Breakfast is worth it. The hotel has an excellent staff which is available to organise any tours required or any help in transportation.

Wifi is charged.

Stayed March 2014, travelled as a couple
Helpful?
Thank Husainakhtar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrea K, Front Office Manager at Lindner Grand Hotel Beau Rivage, responded to this review, 25 March 2014
Dear Guest,

first of all I would like to thank you for your stay with us and the nice comment, which is a good motivation for all the staff in the hotel.
It would be a big pleasure to welcoming you again soon in Interlaken.

Your Lindner Grand Hotel Beau Rivage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Lindner Grand Hotel Beau Rivage

Property: Lindner Grand Hotel Beau Rivage
Address: Hoeheweg 211, Interlaken 3800, Switzerland
Phone Number:
Region: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Interlaken
#4 Luxury Hotel in Interlaken
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Lindner Grand Hotel Beau Rivage 5*
Number of rooms: 101
Reservation Options:
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Also Known As:
Lindner Grand Resort Beau Rivage
Lindner Grand Interlaken

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