We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Over booked, over priced!”
1 of 5 bubbles Review of Heidi's Hostel

Heidi's Hostel
Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Heidi's Hostel
Ranked #42 of 46 Interlaken B&B and Inns
Bristol
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Over booked, over priced!”
Reviewed 31 October 2011

Booked weeks in advanced ad confirmed with a credit card. When we arrived, (2 female travellers) we were told there was no room but we were being moved elsewhere. They charged us full price...moved us to a horrible hostel o the outskirts of town meaning when we went out we had to get a taxi! We only saw the foyer of this hostel but it stank of something really unpleasant, and the elderly lady dealing with us was unable to speak English or use the card machine! Avoid this place if you can!

  • Stayed August 2011, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Partyfairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

33 reviews from our community

Traveller rating
    0
    3
    6
    6
    18
See reviews for
6
9
Solo
0
Business
0
Rating summary
  • Location
    3 of 5 bubbles
  • Sleep Quality
    2 of 5 bubbles
  • Rooms
    1.5 of 5 bubbles
  • Service
    2 of 5 bubbles
  • Value
    2 of 5 bubbles
  • Cleanliness
    1.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Ramstein-Miesenbach, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 July 2011

the place had a distinct "wet dog" smell that was overwhelming...the bathroom was made out of a small closet....there was hardly any room to walk because the room was too small for all the beds in it...the sheets had dog hair on one of the beds.....Heidi was a very sweet old lady though...but not sweet enough to make us ever go back to that dump...

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank zoltan333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Interlaken hotels

Zurich, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 February 2011

We couldn't find another hostel nearby the ski area so we had to sleep one night in Heidi's Hostel in Interlaken/SUI. We didn't expect very much for 20.- per person. However, we were surprised how terrible it was. The shower looked like a pissoir in a wardrobe, on the toilet there wasn't toilet paper or a washbasin. Oh, and there were some mouse running in the brickwork. It smelled like in a house which has no windows and hasn't been aerated for years. The beds were put together with tape and it was just disgusting to sleep with these bacteria in them.
The women were super-friendly because they like Swiss people very much. But the rest was just.... worse!

  • Stayed February 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank schniderli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Delhi, India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 January 2011

My wife and i visited this hostel during Nov 2010. We had got our booking online and were quite thrilled for our stay. When we reached late night, we were comfortable greeted and escorted to our room. Being tired, it hardly took us time to settle down and dooze off. Only in the morning, when we got up, we realised, during our breakfast at the guest kitchen, that the entire hostel was uncleaned and stinky. The family run hostel had many dogs, which made the enitre place smell aweful. We approached the lady owner and demanded immediate refund as the premises werent upto our expectations.

The lady owner, releasing that this shall not only take business out of her hands but would also affect her hostel reputation immediately offered us an 4-star apartment nearby at a slightly higher price. We were by that time completely out of our senses and wanted to leave the hostel immediately. But that lady, gracefully offered her mercedes to drop to her nearby apartment, helping us sooth a little. Her son accompanied us to the apartment and the next 4 days went pretty fine as the apartment had all amenities in place.

In the end, only because she kept our comfort over her profits, did we came back with good experience. In my personal opinion, lady owner's self owned apartments are not only cheap but also very well taken care off.

Thanks
Ashish Narula, Delhi, India

  • Stayed November 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ashish-Narula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Karlsruhe, Germany
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 October 2010

It was cheap, and we couldn't find anything else for the night. The lady was super nice, but the place is completely run down and smells bad. Don't plan on showering. Just find somewhere else. It's not worth it.

  • Stayed September 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sixsnowflakes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 August 2010

At first we enjoyed the hostel despite it's dimly lit rooms, cat-smell and kitchy decor. The owner is a very old lady who is SO sweet and knows English very well (as do most Swiss people) and i liked being able to buy groceries and cook in the hostel kitchen. What really ruined the experience for us were the bed bugs. At 1 am, after hours of trying to sleep and feeling "itchy" we turned on the light to realize one whole wall was teaming with bed bugs. We tried different beds in the room to escape them but most had the bugs on or near them. I don't think all the rooms have this problem, but ours definitely did! We found a more expensive hostel right down the street but it's not creepy, NO BUGS, and offers more amenities.

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Em910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 July 2010

My friends and I had a horrible experience at Heidi's hostel. Old, Creaky, Creepy and FILTHY are just a few words to describe the house itself. It smells like dog. Heidi is a sweet old lady but needs to give up the business. WAY too many beds are crammed into each room and it's just a huge fire hazard. One small room had about 7 beds in it, making it impossible to walk about the room. You literally had to walk across the beds to get to the other side. The bathroom was disgusting, used band-aids were in the shower. They are absolute hoarders, so everywhere you walk there is a stack of newspapers or old antiques piled up. The so called 'guest kitchen' is in horrible condition, and inside the fridge was rotted food that has probably been in there for years. My friends and I were horrified and refused to sleep there. The 'provided linens' are old stained hand towels and the sheets on our beds were not washed. (If you have seen the hostel you would not be surprised). There is no storage for personal items, so we had to carry our expensive things with us. It is absolutely disgusting and not worth it-I wouldn't even stay there if someone paid me to! A group of about 20 of us sat outside talking about how ridiculous it was and no one had anything positive to say. Stay somewhere else or prepare yourself for one crazy and sleepless experience!

  • Stayed July 2010, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Seib0361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Interlaken hotels
0.1 mi away
Hotel de la Paix
Hotel de la Paix
#12 of 40 in Interlaken
163 reviews
0.5 mi away
Hotel Roessli
Hotel Roessli
#1 of 8 in Unterseen
2,205 reviews
0.2 mi away
Katy's Lodge
Katy's Lodge
#37 of 46 in Interlaken
42 reviews
Show Prices
Show Prices
Show Prices
0.9 mi away
Interlaken Youth Hostel
Interlaken Youth Hostel
#2 of 23 in Interlaken
246 reviews
0.1 mi away
Hotel Loetschberg
Hotel Loetschberg
#12 of 46 in Interlaken
183 reviews
0.1 mi away
Hotel Alphorn
Hotel Alphorn
#2 of 46 in Interlaken
287 reviews
Show Prices
Show Prices
Show Prices

Been to Heidi's Hostel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Heidi's Hostel

Property: Heidi's Hostel
Address: Bernastrasse 37, Interlaken 3800, Switzerland
Region: Switzerland > Canton of Bern > Bernese Oberland > Interlaken
Hotel Style:
Ranked #42 of 46 B&Bs / Inns in Interlaken
Price Range (Based on Average Rates): £
Number of rooms: 14
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA and HostelWorld so you can book your Heidi's Hostel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Heidi`s Hotel Interlaken

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing