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“Waitress rude and unpleasant”

Hotel Alpenruh Restaurant
Ranked #9 of 20 Restaurants in Murren
Certificate of Excellence
Cuisines: German, Swiss, European, Central European
More restaurant details
Restaurant details
Good for: Child-friendly, Special Occasion Dining, Romantic
Dining options: Dinner, Brunch, Breakfast, Lunch, Full Bar, Outdoor Seating, Reservations, Seating, Serves Alcohol, Waitstaff
London, United Kingdom
1 review
“Waitress rude and unpleasant”
Reviewed 26 March 2014 via mobile

Was slightly surprised to get a table at the Alpenruh in Murren having called only an hour before, and as we arrived our waitress muttered something about the 'English'. The place was almost empty and she ushered us to sit down at a table by the kitchen. When we asked whether a table by the window might be available, the waitress was clearly irritated and informed us that we should have requested it when we made the reservation. After 2 minutes of watching her make up another table and be rude about us in Swiss German (which I understand btw), we walked out. I don't normally write reviews but pretty confident that good customer service would encourage more people to eat there. The owners should know that poor staff cost much more than their wages.

Helpful?
Thank Arabella123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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108 reviews from our community

Visitor rating
    54
    40
    8
    2
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Bern, Switzerland
Level Contributor
63 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 46 helpful votes
“Tasty food, nice location, friendly staff”
Reviewed 24 March 2014

Hearty Rösti dishes and yummy desserts like Kaiserschmarm and chocolate cake in a flower pot. Weather permitting, sit on the terrace and take in the great view. Friendly and prompt service.

Visited March 2014
Helpful?
Thank Swiss-whiskers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Basel, Switzerland
Level Contributor
14 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Best strudel in Murren”
Reviewed 10 February 2014

Stopped more than once for lunch ... small dinning area has the most spectacular views ... and really great apple strudel!

Visited January 2014
Helpful?
Thank Nigel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath, United Kingdom
Level Contributor
9 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Very Enjoyable”
Reviewed 30 January 2014

Despite there being a very large group in. The team here looked after us very well. The food was very good.

Visited January 2014
Helpful?
Thank ABH321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Hearty, delicious, real food”
Reviewed 18 July 2013

I had beef and vegetables with potato rosti and swiss cheese. The beef was tender and delicious, the whole dish was warming and filling, just what I needed as we'd been out walking all day. My girlfriend had a pasta dish which she really enjoyed. We had soups to start with (wild garlic and morrel) which were very tasty but unnecessary as the main course portion stuffed us both. The waitress was the smiliest, pretty girl that made us both feel very welcome. Wash the food down with local Ruger Brau lager.

The food was unpretentious, well cooked and generously portioned. Price was average for Switzerland. We stayed in the hotel a few nights and were planning on sampling different restaurants each evening but were suitably impressed with this one to return here for the remainder of our stay.

Visited June 2013
Helpful?
Thank Simon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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