I wish we'd checked TripAdvisor before we left for our first European vacation and seen the poster that reported rude owners. If we had, we would have cancelled rather than go through what we encountered at this very expensive hotel. Sandra, while cold, was fine overall. Her restaurant manager (tall, dark hair) was abhorrently and vehemently rude to no end. We kindly inquired about using the internet station after a 12 hour train ride to check our bank balances and were told in a raised voice, "you can't wait 10 minutes?! she'll be back in 10 minutes and I don't have the password! it's not my fault you need to use the internet when our receptionist has the day off!" With great disbelief, I reiterated that the hotel brochure said that internet was available until 10 pm and it was only 3pm. It was also okay for nobody to be there but her response was NOT okay. I've never been treated so rudely by someone that I've paid a LOT of money to stay in their hotel. Then, she went into the office, "found" the password and the internet connection didn't even work! We had to go down the street to another hotel. The point is, don't be rude to paying customers, no matter what reason you think they are at fault for. It was none of her business why we needed the internet but when she was SO rude, she lost our business for good.
- Official Description (provided by the hotel):
- Welcome The congenial Hotel Edelweiss is conveniently located in the heart of the Bernese Oberland in Murren. It offers breathtaking views of Eiger, Monch and Jungfrau mountain scenery. Guests of our 3-star superior Hotel also appreciate the perfect location close to ski slopes and hiking trails. ... more less
- Reservation Options:
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- Also Known As:
- Edelweiss Hotel Murren