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“Another wonderful week at the Sunstar” 5 of 5 bubbles
Review of Sunstar Alpine Hotel Wengen

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Sunstar Alpine Hotel Wengen
Ranked #4 of 21 Hotels in Wengen
Certificate of Excellence
Newbury, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Another wonderful week at the Sunstar”
5 of 5 bubbles Reviewed 15 February 2014

Sixth year at the Sunstar and still as good as ever - if not better. Service faultless including pickup from Station. Food possibly even better this year and Oliver and Katja really making you feel welcome. We think this is still very good value even though the CHF is now less than 1.5 to GBP. Free Wifi working better than ever - allowing us to wake up to Radio4. Also still very much enjoying lovely large pool and sauna. Warning to anyone else returning - the Lauberhorn trio have retired!

Room Tip: We always choose a valley view room
See more room tips
  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank VJC64_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this review, 22 February 2014
Thank you! It is always nice having you around in our Sunstar Wengen.
The whole Sunstar Alpine Hotel Wengen Team is looking forward to your next visit!
The Lauberhorn Trio has not retired, one left Wengen so they stopt as a Trio but
Fritz from the Lauberhorn Trio is playing every Wednesday in the Restaurant
when we have the Swiss Buffet ;-)
warm regards Oliver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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534 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (198)
Date | Rating
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  • Dutch first
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English first
Warwick, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 2 February 2014

The hotel restaurant food is better than ever with more choice. Refurbishment of the dining room is due to take place later this year so I shall reserve judgement until I revisit in 2015...
Housekeeping is as always to a very high standard with the ever watchful Barbara in charge! I look forward to my next stay...

  • Stayed January 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank thanet2104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this review, 22 February 2014
We are very happy that you enjoyed your stay with us
thank you very much for your nice comments!
Especially Barbara ( Gouvernante / CHK) was very happy
that you mentioned her hard work. Thank you for that.

Best regards Oliver K
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, United Kingdom
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 1 February 2014

This is our second year at the Sunstar hotel in Wengen and it has been just as good as last year!
The hotel staff are very friendly and always willing to help, the hotel itself is wonderfully clean and well presented. The hotel is less than a two minute walk (in ski boots) to the nearest gondola, which takes very little time to be on the mountain or your a five minute walk to the train station which is more comfortable.
The facilities at the hotel are also fantastic, the pool is beautiful. There is also the opportunity for a massage and sauna facilities are also excellent. The hotel is also willing to open either the pool or sauna beyond the main opening times upon request which is very helpful and fits around you more.
The rooms have great televisions with great choices satellite stations, usual hair dryer, safe and tea making facilities. However they also have a small, free minibar that is refilled daily which is also great. The food served both at breakfast and in an evening is beautifully cooked. Huge selection at breakfast ranging from continental breads,hams, cheeses to warm foods, cereals, yoghurts and fruit. Evening meals are wonderfully presented and extremely tasty.
If travelling to this hotel, absolutely 100% book your luggage into fly rail, as we've hauled it ourselves and then had it go fly rail and it just makes life so mucho easier! Just make sure you take some essentials in your hand luggage as depending on your flight your case might not arrive till the following morning.
The trips organised by the hotel are also wonderful, I highly recommend the walk up to the cabin for an evening of raclette, fabulous evening with some great laughs! Curling is also great fun, but make sure you have good shoes for walking on ice and a hat on to help break a fall if you have one!
Overall, excellent all round.

Room Tip: If you can ask for a mountainside room, just as the rooms can get a little warm and its nice to open...
See more room tips
  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Faye C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this review, 22 February 2014
We are very happy that you enjoyed your stay with us
thank you very much for your nice comments!
Yes, the Raclette evening at the Forest hut is something
unique and a lot of fun ;-)))))

Best regards Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rolle, Switzerland
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 30 January 2014

Just keeps on getting better...our fourth annual ski week in Wengen, and our only regret was that we did not stay two weeks! We stay in the same room year after year - beautiful view of the mountains. Our pillow choice from last year was remembered and waiting for us. The beds are so comfortable and the linens smell so fresh...the food was perfect (quality, portions, diversity and flexibility). Evening walk in the winter wonderland to the candlelight raclette dinner in the wood hut... always a delight. Guided ski tour...not with a stranger but with the hotel manager...and he lead us safely through snow and fog.

Counting the days until next year's week (or two) at Sunstar Wengen!

Room Tip: we always take the same room - one of the smallest - top floor, south view - why change a winning st...
See more room tips
  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Marion301
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver K, Manager at Sunstar Alpine Hotel Wengen, responded to this review, 2 February 2014
Dear Marion & Beat
Thank you for taking your time to shear your holiday experience.
Looking forward to see you again! Best regards Oliver & Katja
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 29 January 2014

Booked this hotel based on the inclusive train ticket from Sunstar - excellent! and the pool and was delighted to find there was more than that to make it a fantastic choice. The hotel is almost directly opposite the cable car so you can literally be on your way to the top of the mountain within two minutes of leaving the front door. The mini bar in your room is free (2x beers/ juice/ coke) and there is always fruit to eat in the foyer. The joy of the place is sealed with its staff of whom the managers, Katya and Oliver work outstandingly hard and generously to make sure their guests feel welcome and have a great time and all the staff make sure your needs are met in a family friendly but professional way. The restaurant staff are similarly friendly and cheerful , attentive and excellent. We went on the chalet in the forest trip which was so much fun and very pretty, totally recommend that as a must do . If I went back I would forgo my thrifty nature and opt for a valley view room which is slightly more expensive as I would have loved to be looking out at a big expansive valley rather. The pool was a little too cold for my liking and as a result I never used it, however everything about this hotel is fabulous otherwise and I would absolutely totally recommend it. Great value for money including half board, breakfast (so much food you don't need to buy anything else) and a lovely smiling pick up/ drop off from the train station: they organise your ski passes, luggage transfers if needed and had the Times newspaper to read in the morning.

Room Tip: see above. We chose the cheaper room with a balcony that overlooked the village main street. This wa...
See more room tips
  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank yolofifiez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 25 January 2014

I chose this hotel based on reviews on multiple sites for hotels in the Jungfrau region. I wasn't disappointed at all. The hotel is a two minute (if that) walk from the train station and since there are no private cars allowed it was a very easy trip even with luggage. Although if you arrive during the day/early evening they'll send a small cart for you and your luggage. The staff were helpful, kind and service was organized and efficient . They even took the time to welcome me and discuss options for me during my stay upon arrival. Beautiful hotel, spectacular views from my room and wonderful staff.

  • Stayed August 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level Contributor
50 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 19 January 2014

We stayed here already a year before and came back because of the excellence service.
This time we stayed in the Duplex-Room-Superior which is much quiter than the standard-Duplex-Room since it's not facing the street.

Service is great. I much enjoyed the dinner where the kids could first eat from the Kids-Buffet and later go play in the Kids-Club. This allowed us to have a peacefull dinner.

This hotel has a great team and we will surely be back.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Yves H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sunstar Alpine Hotel Wengen

Property: Sunstar Alpine Hotel Wengen
Address: Dorfstrasse, Wengen 3823, Switzerland
Region: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Wengen
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Wengen
#2 Luxury Hotel in Wengen
#3 Family Hotel in Wengen
#5 Romantic Hotel in Wengen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sunstar Alpine Hotel Wengen 4*
Number of rooms: 76
Official Description (provided by the hotel):
The traditional Sunstar Hotel Wengen**** is in a central location in this car-free resort, just opposite the Mannlichen cable-car. The rooms, decorated with light-coloured wood, have beautiful views either of the mountains and down the valley towards the south or of the village and the Mannlichen. Families like the duplex rooms on two floors. Rooms in certain categories have a balcony. The lavish breakfast and all the delicacies on the 4-course dinner menu can be enjoyed in the "La Residence" restaurant. The lounge with its open fire and the bar are inviting places to chat and relax. When you want to unwind, there's an indoor pool with steam bath and sauna. The quiet, car-free resort of Wengen, with its typical wooden houses and lovingly preserved traditional features, is situated on a sunny and sheltered mountain terrace - an idyllic holiday paradise for all the family. ... more   less 
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Also Known As:
Wengen Sunstar Hotel

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