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“Excellent Stay”

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Sunstar Alpine Hotel Wengen
Ranked #6 of 20 Hotels in Wengen
Certificate of Excellence
Reviewed 16 July 2014

Warm caring, friendly staff throughout the hotel especially so in the restaurant.Good size rooms with comfortable beds.Food at breakfast and dinner very good.Our ten day stay there was very enjoyable and we would like to return for a future visit.

Room Tip: Rooms at the back of the hotel are very quiet.
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
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2  Thank BrianE871
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this reviewResponded 28 August 2014

Thank you very much for your review. We will forward your compliments to our restaurant team, they will be very happy about it :-)

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247 - 253 of 578 reviews

Reviewed 15 July 2014

Just returned from another great week at the Sunstar. Wengen is a splendid base to explore the Jungfrau area and the Sunstar is an excellent hotel centrally located in the village. The rooms are comfortable and well appointed; we had a junior suite which gave us more room and had a super view out over the Lauterbrunnen valley. Oliver and Katya are lovely hosts and the whole team are very friendly and helpful, nothing is too much trouble. The food is of a very high standard, and there are always alternatives if you do not fancy anything on the menu. Breakfast is also a very satisfying buffet which sets you up for the day.

The hotel has a swimming pool with a sauna and steam room, good for relaxing after a day in the hills.

Room Tip: Rooms at the back have better views and are very quiet.
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank RL_and_ML
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this reviewResponded 28 August 2014

Thank you so much for your nice review and for your loyality to the Sunstar Alpine Hotel Wengen!

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Reviewed 8 July 2014

What a great hotel. It is made by a variety of things. Wengen is a wonderful and charming village, and a great jumping off point for a range of walks in the area. The hotel is well situated in Wengen (not that the village is that big). The management team and the staff are exceptional - their faultless English left me embarrassed about my poor French and absent German. They were also tremendously helpful. Need advice on walks? They'll help you? Need an alternative because your knees were shot on day 1? They know just the way you can get around the harder descents. Nothing was too much trouble for the team at this place.

The rooms are smallish but well appointed and clean. They come with a kettle, free wifi and a free minibar (a couple of beers and some soft drinks - restocked daily). Go for a room at the back or higher up - our room was on the second floor at the front and was opposite a late-opening bar/club so we had a bit of noise in the early hours (but this won't be an issue in cooler months when the windows are shut).

We stayed on a half board basis. The food was consistently good, with great variety for a set menu. Some of the dishes were really outstanding - my OH described her vegetarian meal on the first night as one of the best she had ever eaten. The salad bar was outstanding - fresh and with a ton of choice. Breakfast was similarly excellent, with enough variety to satisfy any palate and appetite.

To cap it off, there is a nice pool and spa area (sauna and steam room; treatments available too).

We only had three nights in Wengen but would happily have stayed for longer in this little gem (as many other guests appeared to be doing).

Room Tip: Get a room at the back or one higher up and away from the restaurant/club opposite the entrance to t...
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  • Stayed: June 2014, travelled as a couple
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Thank englandrugby2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this reviewResponded 28 August 2014

Thank you very much for your nice comments.
We are happy to read that you appreciated our Vegetarian dishes, our Chef has a passion for Vegetarian dishes and to be honest I am also sometimes surprised for the variety.
Hope to see you again, maybe for a longer stay...

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Reviewed 8 July 2014

This was my second visit to this property which I enjoyed as much as the first in less than a year before. I had booked a junior suite which was modern and spacious. I enjoyed the balcony with friends in the evening. As others have reported, having a mini-fridge with complementary drinks and the ability to make coffee and/or tea was very nice.

I found the service to be friendly and efficient. The food in the restaurant was of a high quality. Breakfast provided a good diversity of items to include multiple types of cereals, juices, and a couple of hot items.

Dinners were equally good with a salad buffet, a good choice of courses, and a nice selection of local cheeses.

I would not hesitate to recommend this hotel to others. The location is quite convenient to the train station and the supermarket.

  • Stayed: June 2014, travelled solo
    • Value
    • Location
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Thank AlwaysOnTheAirplane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this reviewResponded 28 August 2014

Thank you for your nice review. We hope to welcome you for a 3rd time ;-)

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Reviewed 8 July 2014 via mobile

This hotel was just what we wanted for 1 night. Although dated (especially our bathroom) the room was very comfortable and clean which is all you really need in an economy room. The swimming pool and sauna etc are wonderful. Really clean and modern and relaxing. The reception staff were also lovely and really helpful.

The only negative is that when we arrived after a 5 hour drive in the rain we didn't really find our enthusiastic (but lovely) host very necessary. With our arms full of bags and two fussy dogs and soaked from the rain we weren't really interested in the ins and outs of what the restaurant could offer. Instead we would have preferred to go straight to our room and enquired about the restaurant if we wanted to use it (which we didn't) with the reception staff. I am sure the hotel only do this as excellent customer service but it was just a bit over the top for us.

Other than that the hotel suited us fine. We especially loved the extra touch of the dog beds provided! THANK YOU

  • Stayed: July 2014
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Thank AAMac25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this reviewResponded 28 August 2014

Thank you very much for your review. We are glad that you enjoyed your stay and that you appreciated the extras so that also you dog felt comfortable.
On arrival I usually give a lot of information so that our guests can start the holidays immediately, are well informed and to avoid misunderstandings. I am sorry if this was too much for you and I didn't realise. Hope to welcome you at another time when travelling through Switzerland!

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Reviewed 4 July 2014

We thoroughly enjoyed our stay at Sunstar Alpine Hotel Wengen. It is very close to the train station so it was quite easy to roll our luggage to the hotel. We received a very warm and welcoming reception upon arrival. Our room was spacious, clean and well maintained. The hotel also has a wonderful pool and sauna which is much appreciated after a day of hiking in the breathtakingly beautiful Alps that surround this quaint and charming village. The staff at the hotel are friendly, helpful and just delightful. Food at the restaurant was quite good and the breakfast buffet was varied and yummy. Wengen is absolutely gorgeous - a feast for the eyes and we would love to make a return visit!

  • Stayed: June 2014, travelled with family
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Thank sunnyinsaltlake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this reviewResponded 8 July 2014

Many many thanks for your kind review about your holidays with us. We appreciate that you took the time to share your experiences with future travellers and send you our kindest regards from the Bernese Oberland!

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Reviewed 23 June 2014

Excellent hotel, very close to train station, very peaceful as trains are rack or electric, quite different to the normal train. Lovely village which is predominately car free.
Staff in the hotel are great, so pleasant and helpful. The owners are quite charming and offer a selection of weekly activities. The food is lovely and they are always ready to offer you something else should you not like the menu choices. If you have food preferences it would be worth letting them know before you go.
I also had a treat as the cows were being moved up to their summer pasture in the alps and came through the village with their bells ringing, beautiful to hear and see.

Room Tip: I think they are all good. The area is very peaceful.
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  • Stayed: June 2014, travelled as a couple
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Thank Gerry G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this reviewResponded 8 July 2014

Thanks a lot for your kind review. We are happy to hear that you enjoyed your stay so much. We forwarded your comments to the Wengen cows, they would be happy to meet you again ;-)

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Additional Information about Sunstar Alpine Hotel Wengen

Address: Dorfstrasse, Wengen 3823, Switzerland
Region: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Wengen
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Wengen
#2 Luxury Hotel in Wengen
#3 Family Hotel in Wengen
#5 Romantic Hotel in Wengen
Price Range: £141 - £324 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunstar Alpine Hotel Wengen 4*
Number of rooms: 76
Official Description (provided by the hotel):
The traditional Sunstar Hotel Wengen**** is in a central location in this car-free resort, just opposite the Mannlichen cable-car. The rooms, decorated with light-coloured wood, have beautiful views either of the mountains and down the valley towards the south or of the village and the Mannlichen. Families like the duplex rooms on two floors. Rooms in certain categories have a balcony. The lavish breakfast and all the delicacies on the 4-course dinner menu can be enjoyed in the "La Residence" restaurant. The lounge with its open fire and the bar are inviting places to chat and relax. When you want to unwind, there's an indoor pool with steam bath and sauna. The quiet, car-free resort of Wengen, with its typical wooden houses and lovingly preserved traditional features, is situated on a sunny and sheltered mountain terrace - an idyllic holiday paradise for all the family. ... more   less 
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Also Known As:
Wengen Sunstar Hotel

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