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“Great Hotel”

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Sunstar Alpine Hotel Wengen
Ranked #3 of 20 Hotels in Wengen
Certificate of Excellence
Level Contributor
88 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Great Hotel”
Reviewed 30 August 2014 via mobile

Great hotel, fantastic friendly staff; nothing was too much trouble for them.
Train ticket up to Wengen from Lauterbrunnen is pretty reasonable at 6.60 francs (one way) and parking at the train station multi-story was about 10.50francs per day.
Recommend to all, I look forward to returning again in winter.

Stayed August 2014, travelled solo
Helpful?
Thank Marty D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this review, 2 September 2014
Thanks a lot for your review. We are very happy that you enjoyed your stay and look forward welcoming you in Winter Wonderland ;-) Sunny regards from Wengen
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544 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (200)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Any
English first
Geneva
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 August 2014

Good location, clean rooms, good food and very helpful staff. We only spent one night here but we can definitely recommend it.

We were especially impressed with how our small children were made to feel welcome. Small things made all the difference e.g. we were told we could order their evening meal beforehand so it would be ready at their dinnertime, the restaurant staff provided crayons and paper for them to draw with and there is a small playroom at the back of the bar area (so we could have a quiet drink but still keep an eye on them and they could play without bothering the other guests)

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank CMPB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this review, 28 August 2014
Thanks a lot for your review.
We are happy that you enjoyed your family holidays, but next time you should stay longer ;-)
As we have kids ourselves we try to make it as comfortable as possible for families and are glad to hear that it is appreciated by our guests. Thanks again & hope to meet you again another time.
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UK
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 August 2014

This is our second year at the Sunstar in Wengen and we cannot recommend it too highly. It is definitely our favourite hotel. The location is superb, easily walkable from the station and right opposite the Männlichen cable car. The food is varied and good quality. The rooms are comfortable, in a swiss style. The view from the balcony of a valley-view room is breathtaking. My husband loved the pool.

However, what makes the hotel special is the staff. From the moment we arrived, following a very harrowing journey, everyone was superb : we arrived after the restaurant had closed, but they had already arranged for a cold platter to be served in our room when we arrived (without our needing to ask). The housekeeping staff were great, even remembering how my daughter liked her bed made every day. Nothing we requested was too much trouble. The staff in the restaurant were unfailingly helpful, accommodating my dietary concerns without question, and always polite and cheerful.

Oliver, the manager is undoubtedly a star and makes everyone feel as if they are their most important guests. He makes a point of talking to everyone if he can, with an amusing style.

We will definitely be returning next year - cannot wait!!

Room Tip: Ask for a room overlooking the valley - the view gets better as the floors get higher.
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  • Stayed August 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank carmajon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this review, 28 August 2014
Thanks a lot for your great review. I am very grateful that you describe me as a "star" but honestly the real star is the team and Katja and me have the privilege to lead such a great crew. Thanks again & hope to meet again soon.
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1 review
Reviewed 24 August 2014

We stayed in this hotel in July 2014 and it was one of the best holidays we have ever had. We loved the mountains and the nature surrounding the hotel. The staff were very helpful and they cared about all the tourists. We thought the whole area was well prepared for visitors, very well oragnized.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Zdenek H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this review, 28 August 2014
Thanks a lot for your 5* review :-) we are very proud that we are one of your favourite hotels and are looking forward to welcome you again!
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London, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 August 2014

We have just returned from a wonderful 4 night stay at Sunstar Wengen. We had a great stay and nothing is too much trouble for the Management ot Staff. The food is great (the praline parfait dessert probably in our top 3 desserts ever!). Having a Kids room was great and they were very happy to put a DVD on for the children after they had eaten so that Adults could enjoy dinner.

Oliver, who refers to himself as the host rather than the manager, makes everyone feel at home and made a point of saying farewell before we left. Thank you!

We cannot falult the hotel, or the Staff, and would recommend to everyone - where else can you walk out of the hotel door, look right and (on a clear day) have such an awe inspiring view?

Room Tip: All rooms were good
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  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PengeTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this review, 28 August 2014
Thanks a lot for your nice words. And yes...you are right, I am staying in Wengen now for 6 years and I go out every day to have a look at the "Jungfrau"...it is an amazing view.
Looking forward to see you again!
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Silchester, England
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 21 August 2014

We stayed here for a week at the end of July. The staff were all friendly and helpful and all spoke excellent english. Our room was spotlessly clean and the beds comfortable. The breakfast was extensive and the dinners were first class.

Room Tip: Rooms to the rear have the best views
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  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Silch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this review, 28 August 2014
Thanks a lot for taking your time to write a review and for your nice comments.
Best regards from sunny Wengen
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Melbourne, Australia
1 review
Reviewed 20 August 2014

Excellent location in a beautiful village. Centre of town and short walk to public transport.
Staff friendly and helpful, excellent local knowledge and advice provided.
Clean, quiet and great breakfast. Beautiful indoor pool. Rooms well resourced with daily updates provided giving weather, activities, and other significant events in town. Would definitely book again if visiting Wengen.

Room Tip: Well worth it's 4 star rating
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank HenKay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliver K, General Manager at Sunstar Alpine Hotel Wengen, responded to this review, 28 August 2014
Thanks a lot for your review. It was a pleasure having you and your family around. We hope your enjoyed the rest of your Trip through Europe! Best regards from Wengen and hope to meet again some day.
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Additional Information about Sunstar Alpine Hotel Wengen

Property: Sunstar Alpine Hotel Wengen
Address: Dorfstrasse, Wengen 3823, Switzerland
Region: Switzerland > Canton of Bern > Bernese Oberland > Jungfrau Region > Wengen
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Wengen
#2 Luxury Hotel in Wengen
#3 Family Hotel in Wengen
#5 Romantic Hotel in Wengen
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sunstar Alpine Hotel Wengen 4*
Number of rooms: 76
Official Description (provided by the hotel):
The traditional Sunstar Hotel Wengen**** is in a central location in this car-free resort, just opposite the Mannlichen cable-car. The rooms, decorated with light-coloured wood, have beautiful views either of the mountains and down the valley towards the south or of the village and the Mannlichen. Families like the duplex rooms on two floors. Rooms in certain categories have a balcony. The lavish breakfast and all the delicacies on the 4-course dinner menu can be enjoyed in the "La Residence" restaurant. The lounge with its open fire and the bar are inviting places to chat and relax. When you want to unwind, there's an indoor pool with steam bath and sauna. The quiet, car-free resort of Wengen, with its typical wooden houses and lovingly preserved traditional features, is situated on a sunny and sheltered mountain terrace - an idyllic holiday paradise for all the family. ... more   less 
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Also Known As:
Wengen Sunstar Hotel

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