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“lots of personal service”
Review of Crystal Hotel

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Crystal Hotel
Ranked #12 of 33 Hotels in St. Moritz
Certificate of Excellence
Charleston, South Carolina
Level Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“lots of personal service”
Reviewed 7 June 2013

Upon arriving, the manager made a point of greeting us and seeing what our wants and needs were for the stay helping with sightseeing and transportation. Our room was upgraded and it was very clean and comfortable. It was not what I would call luxurious, but very nicely decorated and very accommodating. The breakfast buffet was lavish and we had dinner there twice and it was very, very good. Also, a great location for public transportation.

  • Stayed August 2012, travelled as a couple
    • Value
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Helpful?
1 Thank jogrant2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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294 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Cairo, Egypt
Level Contributor
622 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 566 helpful votes
Reviewed 6 May 2013

Stayed three nights during a skiing trip and very much enjoyed this hotel, from many points of view and aspects. The SPA was excellent, the massage choices and actual masseurs even better. The Hotel location, food, accommodation, staff all exceeded expectations. Would surely stay there again, if ever back in St. Moritz. The Hotel Pub is famous all over town and frequented well beyond the Hotel guests. The overall experience was good indeed and would highly recommend to anyone going to St. Moritz.

  • Stayed December 2012, travelled with family
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Helpful?
1 Thank SHA12311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 April 2013

We spent two nights at this hotel. Check-in service was outstanding, including valet service for car (as parking is difficult). Nice ski storage room also. Bedroom was charming - typical modern Swiss with light woodwork everywhere, and all very functional. Morning breakfast buffet nicely done, also, and a nice lounge/bar to watch the world go by at the end of the afternoon.

This hotel also offers an included ski lift pass at a substantial discount, if you stay two nights.

Room Tip: Rooms overlooking the square are noisier.
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  • Stayed March 2013, travelled as a couple
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Helpful?
2 Thank PincherPete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Litchfield, Connecticut
Level Contributor
177 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 19 March 2013

We had just got off the Glacier Express Train in St Moritz. We did not have a confirmed reservation due to poor-internet service thru the Swiss Alps train adventure. We walked into the lobby and were greeted at the front desk. Traveling with a family they offered us 2 rooms at a price that was over our budget.We then gave them our budget and were asked to wait for a moment for the GM Mark who came out from the back office. He looked over his computer and offered us a JR Suite that would handle our needs at a price just over our budget with breakfast included. Wonderful stay that night with the Crystal Hotel .

Room Tip: Internet Service at No extra charge .
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  • Stayed March 2013, travelled with family
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Helpful?
1 Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 30 January 2013

2 adults stayed for 3 nights in mid Jan.
Modern hotel in the very centre of St Moritz - 2 min walk to ski tube / ski rental shop (next to each other), next to restaurants, shops, cafes/bakery. At the same time, our room was very quiet and unaffected by any street noise. We were told that early to mid Jan is a quiet season and busy ski season starts at the end of Jan through Feb....because of that the bars and restaurants were half full and it was very easy to get a sitting without booking. The same goes for ski slopes – not many people, no need to line up for lifts and after 3pm I had few runs all to myself :)
It also appears that St Moritz ski scene is somewhat more conservative than Zermatt and majority resorts in Austria. Apre ski in St Moritz is almost nonexistent apart of Hauser’s Hotel bar where young people gather...Very different to Zermatt where old and young all mix together after skiing ....
Crystal's hotel Piano bar offers a redeeming feature for lack of 'apre ski'. Very elegant, classy with life music played throughout the evening. Note smoking is allowed in all bars we saw/visited in St Moritz. Life music is played very softly so noone shouts (very different to a typical Australian bar).
Hotel's room was very spacious, modern, and clean with comfortable beds and large bathroom. Furniture look new and well maintained. Breakfast was excellent with large selection of meats, cheeses (including real buffalo mozzarella), eggs, breads, lots of baked cakes, pastries, fruits, and some hot stuff like sausages, scrambled eggs etc.
Front desk staff was very helpful and genuinely nice. We enjoyed few dinners at the following places nearby (i) Luca's Churrascaria for a great steak (easy going atmosphere) (ii) La Stalla for good pasta, soups, stroganoff (easy going) and (iii) Badrutt's Palace (upmarket hotel) for views of the lake and high tea (costly at CHF 64 per person with champaing, but 100% worth it). We also went to the lasrgest Wisky bar on the planet (??) at Waldhaus Am See Hotel - excellent selection of wisky and very knowledgeable sommelier ...but found the atmosphere unfriendly and gloomy...
I highly recommend Crystal Hotel.

  • Stayed January 2013, travelled with friends
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Helpful?
2 Thank LanaRus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucerne, Switzerland
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 December 2012

Perfect location, just a few minutes walk up to catch the ski train to Corviglia. Staff were very friendly and helpful, excellent ski room and nice atmosphere in the bar. Good room with lovely bathroom but the beds were incredibly hard!! Breakfast offered a good range of choice too. Restaurant food was good but a little dated in style and presentation. For St Moritz, this hotel is good value for money and we would stay here again.

  • Stayed December 2012, travelled as a couple
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Helpful?
3 Thank Anna N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
85 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 23 September 2012 via mobile

We were very happy indeed with this hotel. They gave us an upgrade to a junior suite at no extra cost. The staff are extremely helpful, attentive and helpful. The hotel is very well run. We had very good food. The hotel is centrally located, which is important in St Moritz. It is an excellent place to stay.

  • Stayed September 2012
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Helpful?
3 Thank Lesley18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crystal Hotel

Property: Crystal Hotel
Address: Traunter Plazzas, Via 1, St. Moritz 7500, Switzerland
Region: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > St. Moritz
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa
Hotel Style:
#8 Luxury Hotel in St. Moritz
#8 Business Hotel in St. Moritz
#8 Family Hotel in St. Moritz
#9 Spa Hotel in St. Moritz
#15 Romantic Hotel in St. Moritz
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Crystal Hotel 4.5*
Number of rooms: 73
Official Description (provided by the hotel):
Hotel built in 1962 & re-opened in December, 1997 after $10 million renovation -1 km from train station & 7 km from airport. ... more   less 
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Also Known As:
Crystal Hotel St Moritz
Crystal St Moritz

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