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“Only disappointment of our two-week European trip”
Review of Crystal Hotel

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Crystal Hotel
Ranked #11 of 33 Hotels in St. Moritz
Certificate of Excellence
Austin, Texas
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Only disappointment of our two-week European trip”
Reviewed 1 July 2014

All things are relative, but that is the point of reviews. We stayed in six hotels (almost all four star) in three countries on our recent trip and this one was the only disappointment. The hotel is plenty "nice" but the mattress was rock-hard to the point it interfered with my sleep and I even asked the front desk if they could offer something like an extra comforter to soften the blow. The bed didn't feel any different on the second night. The comforters are too warm for summer. There was only one very thin pillow for each of us. We called to request a second one just before bed the first night because it hadn't even dawned on us to count pillows in a 4-star hotel. The internet service was almost non-existent. We literally had to take turns standing at the furthest corner of the walk-in closet to eek out a single "bar" from the wifi. Breakfast was fine, with variable degrees of service. The first morning we wanted to sit at a table different from the one to which we were directed. We were basically forbidden from doing so; yet, shortly thereafter, another couple occupied the very same alternative table. The downstairs fitness facility was the one standout of the hotel. It includes a significant variety of exercise equipment as well as sauna, steam room, relaxation chamber, and aromatherapy showers.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terzlover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne U, Manager at Crystal Hotel, responded to this review, 9 July 2014
Dear Sir/ Madam

We appreciate your comment regarding your stay at the Crystal Hotel and would like to answer you as follows:

Our mattresses are in very good conditions and other guests mentioned that they slept very well. An extra comforter or pillow can be ordered from our housekeeper and we do offer a pillow menu on request. Our comforters are selected according to our weather conditions, as even in summer it can be cooler on 1856 meters above sea level.

As our free WiFi is highly requested, we have to improve our connection within the hotel in the near future. The planning is going on as we will finish the work until wintertime. For our Wellfit we are also planning a fully renovation in the near future.

During the last weeks we welcomed smaller groups at the hotel. We regret that you were not able to choose your favourit table for Breakfast.

It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service for all our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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297 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
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English first
Level Contributor
98 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 15 March 2014 via mobile

Together with a friend, I stayed two nights at this perfectly located small Leading Hotel of the World. You feel very welcome from the moment you enter the door. The receptionists, the waiters at restaurant Grissoni, the drivers, but also the fantastic massage therapists and beauticians, they all make you feel at home. They go at great length to accommodate for an appointment at the wellness center, although they were fully booked, and also re-arranged the breakfast slot, so we all could eat prior to a local sport event. The restaurant serves a decent breakfast and dinner includes tasty dishes with a nice wine card. The ski-room is spacious and so is the fitness room and the spa. The Swiss style rooms may feel like a small chalet, but are very clean and neat. Bring conditioner for your hair if you need it! Walking distance to all the jobs and skibus less than 10 meters walk. Enjoy your stay, will not regret!

Stayed March 2014, travelled with friends
Helpful?
1 Thank Simone C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 9 March 2014 via mobile

We stayed in Hotel Crystal as part of a long ski weekend. The staffs at the front desk are very friendly and the services are efficient. The hotel is very centrally located, only a couple of minutes walk to the ski lift. It is in the pedestrian bit of the town, with many fancy shops to its close proximity.

One of the greatest advantage of staying at this hotel is that it offers a discounted rates for ski passes if staying for two nights or more, where we paid chf 25 each for one day ski. It would be useful if the hotel actually advised the customer upon arriving, as we only stumbled across the deal when we decided to buy the pass directly from the hotel.

Hotel room is clean and cosy, albeit a little bit small. Complimentary mini bar is included in the room charge, which is a very nice touch.

The hotel has an excellent restaurant attached to it and the piano bar is also very nice and buzzing.

Overall it is a great hotel, and I would not hesitate to return.

Stayed February 2014, travelled as a couple
Helpful?
Thank whateasy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne U, Manager at Crystal Hotel, responded to this review, 10 March 2014
We are delighted to see that you rated our hotel very well and that you enjoyed your stay with us. Positive feedback always motivates us to give our best every day in order to enable our guests a wonderful and unforgettable stay.

We would like to thank you again for having chosen the Crystal Hotel, our team and I are already looking forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
California
Level Contributor
67 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 3 March 2014

We stayed at this hotel during a ski vacation in February. Lovely staff, breakfast and ski room. My only complaint would be that the rooms are very small and the rooms are extremely hot at night even with the door wide open. Perhaps other rooms are larger? If heat doesn't bother you, I would strongly recommend this hotel because it was truly lovely.

Room Tip: Choose a large room with a large window to combat the heat
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DebraCalifornia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anne U, Manager at Crystal Hotel, responded to this review, 10 March 2014
We are delighted to see that you rated our hotel very well and that you enjoyed your stay with us. Positive feedback always motivates us to give our best every day in order to enable our guests a wonderful and unforgettable stay.
It is only with the assistance of our guests that we are able to maintain or even improve our high standards of service.
We would like to thank you again for having chosen the Crystal Hotel, our team and I are already looking forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane
Level Contributor
149 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 9 January 2014

Loved this hotel for my weeks stay in St Moritz. We originally booked for 3 nights and extended it to 7. Rooms are very comfortable with nightly turndown service. Breakfast was included in our stay and was amazing. The General manager of the hotel was outstanding he went out of his way personally to ensure our stay was memorable. The bar staff were amazing they were always there to help with drink recommendations and made our stay enjoyable. Great piano player and singer most nights too. Do not look anywhere else this is the place to stay. A 2 min walk to ski lift and hire shop. So blessed to have stayed at this hotel.

Room Tip: All rooms were good
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FiveStarTraveller4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
Reviewed 26 December 2013

Stayed 3 nights during Christmas, seamless stay. 5 min walk to slopes, right on the city center, great restaurant and cozy lobby, rooms are well decorated with that "alps atmosphere". WOuld stay again.
Call out to the GM, a gentleman.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pjn311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ljubljana, Slovenia
Level Contributor
80 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 25 December 2013 via mobile

Perfectly located hotel with nice and friendly staff. Hotel is very near the station of the ski train - 50 meters uphill. Rooms are small but clean and nice. Spa area is clean, they have separated male and female finish sauna and combined steam. Breakfast is good, you have to pay extra for omlette. This hotel is good value in St. Moritz centre.

Stayed December 2013, travelled with friends
Helpful?
Thank ivanK436
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crystal Hotel

Property: Crystal Hotel
Address: Traunter Plazzas, Via 1, St. Moritz 7500, Switzerland
Region: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > St. Moritz
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa
Hotel Style:
#8 Business Hotel in St. Moritz
#8 Luxury Hotel in St. Moritz
#8 Family Hotel in St. Moritz
#9 Spa Hotel in St. Moritz
#15 Romantic Hotel in St. Moritz
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Crystal Hotel 4.5*
Number of rooms: 73
Official Description (provided by the hotel):
Hotel built in 1962 & re-opened in December, 1997 after $10 million renovation -1 km from train station & 7 km from airport. ... more   less 
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Also Known As:
Crystal Hotel St Moritz
Crystal St Moritz

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