Yes, the architects and interior designers did a great job building the Giardino Mountain. Yes, the facilities are, theoretically, good. But...
Let me start at the beginning. You have to drive out of St. Moritz to get to the Giardino. The only way to get anywhere is therefore to take your car or get a taxi. A nice touch was the welcome procedure: You get seated in the trendy-looking fireplace area and offered a free drink (alcohol-free) while the receptionist takes down your details. For instance, you're asked which newspaper you'd like to get in the morning. Great, as you'd expect for that price.
So then in the morning, throughout our three-day stay, there was never a trace of a newspaper. We had to help ourselves to the restaurant's copy every day.
Please know: The Giardino does not have a concierge. No concierge! If you need anything, you'll need to talk to reception, and you mostly get an "i don't care" attitude, "no" being their favorite word. No useful recommendations. No small little details that might make your trip unique.
The breakfast spread is quite nice. However, beware of the staff. You choose to sit in the cute little alcove right next to the buffet? "NO," is what you'll hear. They made us sit in another room around the corner, with no explanation other than that they will have to clean the tables for lunch and dinner again. They'd rather inconvenience their guests than their staff.
Then the spa. It's probably quite nice. So nice in fact, that during our whole 3-day stay, we could not get massages in, because apparently other people had booked it out. No place for four paying guests. We had to cause a major raucous and practically force the receptionist to book us into a spa at one of the other hotels in St. Moritz. In all fairness, the lady at reception ended up making it happen for us, so we received a nice little pampering at the Kempinski, along with the charge that's asked of external visitors.
What we know for sure is that we will never come back to the Giardino. It is a classic example of form over substance. The building and the facilities are impeccable, but the hotel experience is everything but five-star.
- Official Description (provided by the hotel):
- The hotel Giardino Mountain combines a characterful design, a high level of service and a laid-back ambience, creating a place where you can recharge your batteries in summer, and enjoy cosy comfort in winter. Cycling, hiking, yoga, golf or skiing, tobogganing and ice skating - as a Breakout Retreat in Champfèr near St. Moritz, the Giardino Mountain provides new energy and relaxation with character. The three restaurants seduce with culinary surprises: from Mediterranean delicacies with an Asian influence at the Guardalej restaurant, and regional specialties from the Engadin in a rustic ambience at the Stüva to the art of star-cuisine at Ecco ST. Moritz. The dipiù Spa with its ample space and elegant design ensures that body and mind will gain strength and promises a world of equilibrium and well-being. ... more less
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