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“Don't let the swanky interior design fool you-service is disappointing”
Review of Giardino Mountain

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Giardino Mountain
Ranked #9 of 33 Hotels in St. Moritz
Certificate of Excellence
Bern, Switzerland
Level Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“Don't let the swanky interior design fool you—service is disappointing”
Reviewed 19 September 2013

Yes, the architects and interior designers did a great job building the Giardino Mountain. Yes, the facilities are, theoretically, good. But...

Let me start at the beginning. You have to drive out of St. Moritz to get to the Giardino. The only way to get anywhere is therefore to take your car or get a taxi. A nice touch was the welcome procedure: You get seated in the trendy-looking fireplace area and offered a free drink (alcohol-free) while the receptionist takes down your details. For instance, you're asked which newspaper you'd like to get in the morning. Great, as you'd expect for that price.

So then in the morning, throughout our three-day stay, there was never a trace of a newspaper. We had to help ourselves to the restaurant's copy every day.

Please know: The Giardino does not have a concierge. No concierge! If you need anything, you'll need to talk to reception, and you mostly get an "i don't care" attitude, "no" being their favorite word. No useful recommendations. No small little details that might make your trip unique.

The breakfast spread is quite nice. However, beware of the staff. You choose to sit in the cute little alcove right next to the buffet? "NO," is what you'll hear. They made us sit in another room around the corner, with no explanation other than that they will have to clean the tables for lunch and dinner again. They'd rather inconvenience their guests than their staff.

Then the spa. It's probably quite nice. So nice in fact, that during our whole 3-day stay, we could not get massages in, because apparently other people had booked it out. No place for four paying guests. We had to cause a major raucous and practically force the receptionist to book us into a spa at one of the other hotels in St. Moritz. In all fairness, the lady at reception ended up making it happen for us, so we received a nice little pampering at the Kempinski, along with the charge that's asked of external visitors.

What we know for sure is that we will never come back to the Giardino. It is a classic example of form over substance. The building and the facilities are impeccable, but the hotel experience is everything but five-star.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Oliver P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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268 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Fribourg, Switzerland
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 September 2013

We have stayed 3 nights at this hotel and we did not expect to be that disappointed. The room was overheated to the extent of 40 degrees without being able to control the temperature. Despite the fact we have expressed our discomfort, nothing was done. We had to keep the balcony door and the bathroom window fully open overnight to avoid suffocating. We came out of there 3 days after not feeling too good, nose bleeding and more tired then when we arrived. After driving to this hotel on the Friday, we were offered to have dinner at the hotel and a reservation was done for us in a small room. We were expecting to have a feast since the restaurant of the hotel has good reputation. We finally discovered we were seating in a room which I believe is used to accommodate families with young kids or babies. Our expensive dinner was accompanied by the yelling and crying of 3 or 4 babies having their meal in that same small room, not too romantic even though we like children. Service was also ordinary, no bread offered when the plate was empty and no wine tasting before accepting. The hotel is supposed to be 5 stars and charges accordingly. Finally we are French speaking and nothing was done to welcome us properly, we believe an international hotel should be able to provide SMS, e-mails, welcome letters in English not always in German. This hotel is not that well located since you have to drive to St-Moritz or even Sils Maria to have something to see or do. It was a very expensive yet disappointing experience and more important no one has even reacted to our live comments on site before leaving or after our e-mail of yesterday. Thank God, we like the area, we have been to the Suvretta and Kempinski before with satisfaction, we will go back and we have already located other hotels.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank roadbusters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 20 August 2013

We arrived at the hotel on a travel voucher we received after buying our car. At first sight, the hotel is not surprising but once you enter it wins you over. The staff was amazing, it was the best treatment we ever received in a 5* hotel. The bar and terrace are great, not unlike the breakfast. One important piece of advice: if you want to eat in one of the restaurants in the hotel (once there we realized they are some of the best in the area) book before ariving at the hotel.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ioana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 11 August 2013

We were two adults and two teenagers touring Switzerland. We had booked one night at Giardino Mountain but liked it so much we stayed another night. Then, after two nights, none of us knew how to break it to the others that we wanted to stay yet another night - laughter all around when we discovered this is what everybody wanted to do! Everything was excellent. Perfect and very personalised service. Great food. Our adolescents loved the fact that drinks and snacks were readily available around the hotel to enjoy freely. The Spa treatments were fantastic. Not to mention the Spa area with gym, four different saunas and hammans, lovely pool, very zen relaxation room... And, of course, this is in the Grison region of Switzerland which is truly one of the most beautiful places on earth, and not overrun with tourists. Silvaplana is nearby, the birthplace of kite surfing. We loved every minute! And we were touched by the mailed thank you card sent to us by the kind staff that looked after us - THANK YOU!!

Room Tip: basic rooms are lovely!
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marie t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Switzerland
Level Contributor
225 reviews
129 hotel reviews
common_n_hotel_reviews_1bd8 267 helpful votes
Reviewed 4 August 2013

This review is only for the bar (and the stüva). During our winter holidays in Pontresina, we visited several hotel bars in the evening, having a dinner snack and a drink. The bar at giardino mountain was the coziest, most intimate from all. It has a huge fireplace and comfy loungers. The bar was never crowded, there was always enough space (in January at least). The live music was surprisingly good and modern (not the usual piano player). The snack menu has a good selection the same goes for the wine list. The staff is attentive and has style.
The year before, we had dinner at their informal restaurant "Stüva", which was good, cozy mountain styling with wood. The menu is simple, but good (roesti with cheese, pizzocheri..).
I asked the front desk manager, if I could see a room and she showed me 2 rooms which were rather small but looked very modern and stylish. So we consider to stay at giardino mountain next time.

  • Stayed January 2013, travelled as a couple
    • Service
Helpful?
Thank luxuryvoyage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
Level Contributor
246 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 27 July 2013

Super great hotel by all means. Hotel was very nice excellent rooms , very very helpful staff .Every thing was almost perfect. That's a real 5 star hotel nice and quite . views from rooms were great but it could be super great if the hotel location was in the lake. I will stay on it over and over and if they would have a chain of this hotel it will be my favored hotel. Also the restaurant was super with grat tasting food. I think and know that this hotel serve the best breakfast in the world .

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maj S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flims, Switzerland
Level Contributor
65 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 24 July 2013

Went there with a small convention for a weekend, had a great time. Rooms and public areas very stylish, clean and neat. Friendly service, great food. Will stay again, can only agree on the other positive reviews.

  • Stayed June 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank max_weber1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Giardino Mountain

Property: Giardino Mountain
Address: Via Maistra 3, St. Moritz 7500, Switzerland
Region: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > St. Moritz
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 33 Hotels in St. Moritz
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Giardino Mountain 5*
Number of rooms: 78
Official Description (provided by the hotel):
The hotel Giardino Mountain combines a characterful design, a high level of service and a laid-back ambience, creating a place where you can recharge your batteries in summer, and enjoy cosy comfort in winter. Cycling, hiking, yoga, golf or skiing, tobogganing and ice skating - as a Breakout Retreat in Champfèr near St. Moritz, the Giardino Mountain provides new energy and relaxation with character. The three restaurants seduce with culinary surprises: from Mediterranean delicacies with an Asian influence at the Guardalej restaurant, and regional specialties from the Engadin in a rustic ambience at the Stüva to the art of star-cuisine at Ecco ST. Moritz. The dipiù Spa with its ample space and elegant design ensures that body and mind will gain strength and promises a world of equilibrium and well-being. ... more   less 
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