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“Best quality staff”

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Kempinski Grand Hotel des Bains St. Moritz
Ranked #6 of 33 Hotels in St. Moritz
Certificate of Excellence
London, United Kingdom
Level Contributor
88 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Best quality staff”
Reviewed 22 July 2013

Probably the best quality staff I've ever come across - & I've been to quite a few 5 star hotels! Very friendly people who all go out of their way to help you. Christoph in Reservations, Max in the cigar room, & everyone else from front desk & concierge to spa & restaurant. Well done guys!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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750 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (51)
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English first
Loudon, Tennessee
Level Contributor
107 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 21 July 2013

Impressive hotel with spacious rooms and a friendly staff. Our room had a nice view of the mountains. You are within walking distance of nearly all of St. Moritz. Without a doubt, the best breakfast buffet spread in all of Switzerland. Expensive but good food in restaurant for dinner. The fitness center is excellent.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank greg h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boca Raton, Florida
Level Contributor
94 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 14 July 2013 via mobile

We just finished a two night stay in Kempinski on July 14, 2013. We had made our reservations for a a superior room a month before our stay and payed for it before we checked in. Upon check in we were told we were upgraded to a on the fourth floor. However, the suite had a slanted roof and windows well above your head. The room was claustrophobic. We immediately demanded our initially requested room category. Upon a fifteen minute wait we were taken to another one bedroom suite that faced south and therefore, hot, again on the fourth floor but it was spacious.

Although the staff at Kempinski is very attentive and helpful we were disappointed with our initial assignment of a suite in the attic, especially when we later found out that they were not fully booked and given the fact that we had already payed for our room a month ago. The suite we ended up staying in was spacious but that was all. The bathroom was tight with a shower cabinet hard to get in and out and once you were in hard to operate due to a terribly poor design. There were so many doors in this suite that we were simply annoyed trying not to bump into a door. The sofa in the living room was really a love seat. The recessed lights in the living area could not be turned off separately (we couldn't just turn the lamp shade shade on) and made the room even hotter than it already was becuase of the room facing south. There is no view in this hotel, so even if you have a little balcony it is useless.

The best thing about this overpriced hotel are the restaurants. We had our breakfasts and dinners in the hotel and were quite pleased with the quality of the food. The piano bar serves nice drinks and snacks and quite enjoyable.

The hotel had a nice shuttle service back and forth from the train station and our driver Michael was extremely helpful making us suggestions and pointing out important spots in town. We greatly appreciated his help.

Stayed July 2013, travelled as a couple
Helpful?
1 Thank PHIZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kempinski M, Geschäftsführer at Kempinski Grand Hotel des Bains St. Moritz, responded to this review, 22 July 2013
Dear Guest,
Thank you very much for taking the time and writing such a detailed and constructive feedback.
Your comment shows us, where we are on the right track, but also where we can make improvements. This means a lot for me and my team.
With regards to the room reservation and your preferences I have already spoken with the department head and shared your critic. We will do our best to avoid this from occurring in the future.
We thank you for your comments, and hope to welcome you again soon.

Yours sincerely,

Carla Lopes
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 29 June 2013

Amazing staff and very attentive service. We were greeted by the porter at the station and took us to the checked in counter where we were given an upgraded room. The hotel receptionist offered us champagne and showed us our room and explained everything else to us. The gym or fitness centre is fully equipped with all sorts of equipment and there is a separate room for stretching which is really nice. The pool has a nice view and we took the last 30 mins before it closed (the pool closed at 9pm) to have a quick swim then we went to the gym. Gym is open 24 hours. By the time, we completed out activities, it was about 10.30pm (hotel restaurant closes at 11pm). We went there to ask the concierge if we could find any vegetarian food and he kindly arranged us to have meals in the hotel restaurant. The dinner was beautiful. Again, the restaurant staff was very attentive (They can even prepare gluten free meal if you have food allergies). Breakfast was amazingly huge with freshly squeeze juice to be ordered (inclusive in the breakfast). We were also given late check-out till 1pm. They offered to take us to the station free of charge. The concierge was very attentive even offered ask his help to purchase train tickets. The deluxe room is huge, bed is comfortable and a separate toilet with bathroom plus free wi-fi. We will definitely stay there again when we return to St Moritz. The service is really excellent and staff in the hotel is so attentive. We were made very special during our stay from checking in to checking out. We will recommend people who are visiting St Moritz to stay there.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pestosalsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
110 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
Reviewed 26 June 2013

Yes the hotel is grand, rooms spacious, amazing spa, best buffet breakfast in Switzerland, great restaurants - not cheap but worth it, but what is extraordinary is the customer service, everyone everywhere!!! Thank you to Eike Karsten in the Concierge, to Maximilian in the bar, Cheyenne at Reception and everyone that has made our stay so special. Truly fantastic team...
Yes, the hotel is not right in the centre, but five minutes from it who cares!!! Really worth it...
Thank you again to all staff and huge congratulations to the manager!

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Javier E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Obidos
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 June 2013

We have stayed with Kempinski the last March and I honestly must say it was the best holiday ever. From the friendly welcome to the delicious food served in the restaurants, the professional service at the SPA. The rooms are cleaned and cosy, the bathrooms could be bigger although it has a shower and a separated bathtube. One can feel that the staff is constantly being trained..everything you need is there or they get it for you. This is what I call 5 star service.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mjcdli28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Schweiz - Gümligen
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 April 2013

Hi everyone,

we have at 12:12:12. married in St. Moritz and then made ​​1 week holiday there. The Kempinski in St. Moritz is the best hotel of its kind that I know of. The whole atmosphere big watch is almost familiar yet very restrained Art The staff is perfect and friendly, fulfilled every wish. It is equally beautiful in winter as in summer, where we prefer the summer because we are not skiers. Thank you to the team and the director of the most perfect and most beautiful vacation of our lives.

Melanie und Andreas Bösch

  • Stayed December 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andreas-Boesch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kempinski Grand Hotel des Bains St. Moritz

Property: Kempinski Grand Hotel des Bains St. Moritz
Address: Via Mezdi 27, St. Moritz 7500, Switzerland
Phone Number:
Region: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > St. Moritz
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 33 Hotels in St. Moritz
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Kempinski Grand Hotel des Bains St. Moritz 5*
Number of rooms: 184
Official Description (provided by the hotel):
The Kempinski St. Moritz combines great hotel tradition with modern service. That is why demanding guests feel at home away from home. At the four restaurants the classical art of cooking with local products is interpreted in a modern way. The Kempinski the SPA offers wellness, pool, fitness and a personal trainer. Taste the Kempinski comfort in a relaxed atmosphere in one of 184 luxurious rooms & suites. ... more   less 
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