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“Impressive”

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Kempinski Grand Hotel des Bains St. Moritz
Ranked #5 of 33 Hotels in St. Moritz
Certificate of Excellence
Fountain Hill, Arizona
Level Contributor
90 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Impressive”
Reviewed 27 August 2013

Impressive hotel situated within walking distance to a beautiful lake and to almost anywhere in St. Moritz. The lobby is nicely and elegantly decorated. Our room has a good view, is spacious, well appointed and comfortable, The bathroom is nice and has adequate space. There is also a small powder room which worked great for us. The spa fitness center is great.

The staff were very professional, courteous and friendly and has positive attitudes. They are helpful and gave us exceptional service.

Our food at dinner was good and the buffet breakfast is excellent and has a wide variety of selections which by far is the best one we had in Switzerland.

Nanette & Stuart Duzan
Fountai Hills, Arizona, USA

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank racoonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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747 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
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English first
Boynton Beach, Florida, United States
Level Contributor
73 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 August 2013

Please read my wife's review (ritarosenthal) with which I concur. The train ride from Lucerne to St Moritz was necessary but a bore, the food on board was served fast but did not match Orient Express, the trans-Scandanavian RR. It takes as long to drive but cannot comment on the curves, etc.

Room Tip: See comments above
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Walter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kempinski M, General Manager at Kempinski Grand Hotel des Bains St. Moritz, responded to this review, 26 August 2013
Dear guest,

Thank you very much for taking the time to write this comment. I am sorry to read that your journey with the Rhetorician Train wasn't such a pleasure. However this is not our area of expertise I at least hope that your stay at our property made up for it.

I also appreciate your wife's review and constructive feedback. Her comment shows us where we are on the right track but also where we can make improvements. This means a lot to my team and I.

We thank you for your comments, and hope to welcome you again soon.

Yours sincerely,

Carla Lopes
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bayside, New York
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 August 2013

After having a separate sitting rom for a third person in Lucerne, we had a fold-up bed taking up most of the space in the room. The separate commode was a welcome addition, however. Room service was fast and a good price. In addition, our need for OTC medications was solved quickly and efficiently.

  • Stayed August 2013, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ritarosenthal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ok
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2013 via mobile

Anybody who doesn't this is an amazing hotel either had a one off bad experience or has insane expectations. Hotel, location, spa, food & staff were all excellent.

Pricey so value is maybe debatable but quality isn't - get what you pay for if you ask me.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank T S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 12 August 2013

When we walked into the lobby of this beautiful hotel we were met with some of the most magnificent flower arrangements we had seen. We had a lovely room with a great view of the nearby mountains. It was very comfortable. There is a nearby bus stop with regular service that will take you into the town so you don't have to worry about driving and parking. Our only complaint was with the restaurant in the hotel. We ordered our meal and had an excessively long wait as the kitchen somehow "lost" our order. The manager was very apologetic and provided us with wine and a complimentary dessert.

  • Stayed July 2013, travelled with friends
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 33158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bandung, Indonesia
Level Contributor
33 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 August 2013

The hotel is really good, this is what a 5 star hotel shloud be,,, the room is luxurious and the view from the room is also great... The staff is also really helpful ... A great hotel in a great tourist destination spot....

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles_3888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Switzerland
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 August 2013

I read the previous reviews and I fail to understand where you guys found this superb service you are talking about. This is not our first Kempinski experience and I can definitely say that the service is fine but not more than that. It started from check-in when we booked deluxe room and during check in we requested to have a room with a balcony. Both receptionists told us after a long search that they do not have a room with balcony available. We were shown to a room that we didnt like and requested to check if they had a room on the other side for a better view. We were then accompanied to another room that had a balcony. The receptionist who showed us the room was obviously embarrassed to realize they made a terrible mistake earlier. Late on, the hotel hosted the Tesla car representatives during our stay and we asked the lady at the reception of the hotel to help us with booking a test drive.She said it has nothing to do with the hotel and that we should try to contact them alone. It continued with extrmely slow service during dinner at the La Saisons restaurant (the only one open during our stay) and the same not efficient service during breakfast. These may be small things but they add up to a very average experience and to disappointment of this kind of hotel. I gave it "average" and not "poor" rating since the hotel itself is nice and breakfast is tasty. By the way, the hotel is not equipped for the summer and rooms are very hot.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank barbarolla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kempinski M, General Manager at Kempinski Grand Hotel des Bains St. Moritz, responded to this review, 13 August 2013
Dear guest,

Thank you very much for your constructive feedback.

Your comment shows clearly where we have to make improvements. I shared your comments within my team and we assure that they will be able to provide better assistance and knowledge in the future. I would like to take this opportunity to apologize for the unpleasant experience.

I thank you again for posting your comment, and hope to welcome you again

Yours sincerely,
Carla Lopes
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kempinski Grand Hotel des Bains St. Moritz

Property: Kempinski Grand Hotel des Bains St. Moritz
Address: Via Mezdi 27, St. Moritz 7500, Switzerland
Phone Number:
Region: Switzerland > Swiss Alps > Canton of Graubunden > Engadin St. Moritz > St. Moritz
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 33 Hotels in St. Moritz
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Kempinski Grand Hotel des Bains St. Moritz 5*
Number of rooms: 184
Official Description (provided by the hotel):
The Kempinski St. Moritz combines great hotel tradition with modern service. That is why demanding guests feel at home away from home. At the four restaurants the classical art of cooking with local products is interpreted in a modern way. The Kempinski the SPA offers wellness, pool, fitness and a personal trainer. Taste the Kempinski comfort in a relaxed atmosphere in one of 184 luxurious rooms & suites. ... more   less 
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