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Club Med Saint Moritz Roi Soleil
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Reviews (693)
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Reviewed 6 February 2014 via mobile

On the arrival:
4 HOUR WAIT in the lobby to get the keys from our room!!! I actually saw people sleeping in the chairs, in the lobby- (flight delayed forever-style, kids crying/screaming, entrance doors constantly opening with cold air killing my back with local "bise noire"... - just terrible reception organization.
Then, it took the receptionists an hour to figure out that we have to pay the full amount for our stay for the second time if we wishe to change the name of the room tenants! ...i mean this is just some sort of bureaucratic nightmare with a touch of socialism on top...
Then, on the same day after dinner, that was actually not bad, i almost left the dinner in the ski room where i saw a couple of RATS strolling around... Had a vodka to make sure i woke up the next morning...
Rooms - 70's style
Staff - have to give a point here to HR. Probably the management is just poor.
Bathrooms - remind me of hospitals...
We had to ask to change the lamps as they did not work, 24 hours later it's still dark :-) ...
Kids are having fun at least...
Not planning on coming back here ever again, and definitely not recommending it to anyone!

Stayed: December 2013
Thank Rem K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 February 2014

That was the first time I have spent my holiday in Club Med (end of January 2014) and it is highly recommended if you have kids to come along with.
The staff are so nice, warm-hearted and professional and they had given good suggestion to take care of my 3-year-old daughter's needs as she is too small to ski, that was really useful to me so that I can ski without much worries. Ski instructor is experienced and professional.
Foods are good with special dish for dinner so that you never felt bored.
Though there is no bath and just shower inside the bedroom, the bed is quite cosy.
Overall speaking, we had a great time in St, Moritz and for sure will visit again in future.

  • Stayed: January 2014, travelled with family
    • Value
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    • Sleep Quality
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Thank Canary L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2014

The skiing was brilliant and our ski instructor Sara was very good. The resort was fabulous. The Mountain restaurants would benefit from being a bit larger and better organised. The hotel (not pretty) was good the rooms were very good we stayed in a peak view room for a small supplement. The food was very good with lots of choice and two restaurants to choose from. The bar area was ok but could be cosier. It was cool at night in the bar area as it has windows all around which makes it lovely and light in the day. The shows were funny but would have benefited from a bit more rehearsal. The ski store area was a bit basic with no boot drying facilities and the ski store was too cramped when trying to lock your skis away. Use a suitcase padlock to ensure no one takes the wrong skis!
The staff were very friendly and Patrick the manager was very visible and helpful. He is new there and I am sure he will get things more organised.
The walk in the morning to the nearest lift was a nightmare there was no shuttle to that one? but there was always a shuttle bus in the afternoon for a lift back. Don't go for a relaxing massage later in the day as the noise from the children is a bit off putting or wear ear plugs!
We had a fab holiday and would go again.

Stayed: January 2014
Thank Mataxalady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 January 2014 via mobile

Very cold in rooms. Use hairdryer. Internet server reports of fraud each time you enter. Need to find good spot for wifi. Reception mostly busy, some times rude. Food is good. 3* hotel. No bath in rooms. Cold swimming pool. Kids area open outside doors - cold - impossible to play during the day. No food service out of regular times. Small heating for clothes in rooms. No warming/drying for skiboots.

Stayed: January 2014, travelled with family
2  Thank Artem K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 January 2014

Difficult review to write as our experience was very mixed over the course of our 1 week holiday. We debated long and hard about coming to Roi Soleil, largely due to the amount of negative feedback on trip advisor, but in the end decided to book.

Pros
- lessons with the ski school are excellent. We haven't had lessons since we were children, and appreciated the off piste level 6 class and felt that we progressed
- varied ski area
- rooms were clean and serviced daily
- food is varied and of OK quality
- St Moritz is expensive so can be a cost effective way to travel there
- bus travel provided to other resorts for skiing

Cons
- unfortunately our flights were at terrible times
- we had a 1.5 hr wait at the airport for other flights to arrive, and there is nothing to do at Zurich airport
- check in took hours - 4.5 to be exact, and included queuing twice, and one room which hadn't actually been cleaned. Once cleaned my husband still had nail clippings on his bedside table
- only showers and no baths in the rooms
- food was sometimes difficult if you don't eat meat as it was often in rice and vegetable dishes
- Staff largely unhelpful, shouted at me as we didn't have our transfer time back from the hotel to airport because a member if staff had forgotten to do it, bill was wrong, no help to resolve it, we had to sort out ourselves....lots of incidents like this...
- lift systems are quite old and slow, and quite a few buttons / t bars
-alcohol might be free, but you do get what you pay for - wine and gin were not great, so you end up paying for it anyway!

  • Stayed: January 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Emms24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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