Our experience started with arriving late in St Moritz on train. An email from the hotel said call us when you arrive about a pickup - when we called the response was sorry we are too busy - get the bus. Next bus was 35 minutes, it was snowing and very cold so we took a taxi (20 Euro).
Reception was very rude at check-in, and then we found our studio unit was down the other end of the road, another 15 minutes walking and dragging heavy luggage through the snow in the dark, trying to read a vague map in the dark to find the building (Hotel reception refused to take us to the room).
At the least the room was clean, and the restaurant at Hotel Sonne was across the road (good service there).
The advertised WIFI was not available either.
With facing walking up the road and back for breakfast each morning we skipped this, so cannot comment on the quality.
What we did find on our last morning trying to check out at 7:45am before catching our train, was that that the hotel door at reception was locked, and we had no way to get in to hand back the key or make payment (let alone have breakfast).
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- Also Known As:
- Stille Hotel St Moritz