Looks good from the outside.
From the moment we arrived it was obvious that those in the hotel formed two groups, the family (owners) and the staff. Most of the staff we meet were charming and obliging but the family were obstructive and unhelpful.
There was a heat wave in the area and the lowest temperature (night time) was 26 degrees but no air conditioning or offer of fans.
Breakfast was adequate but not exciting. Dinner was taken at 18:45 - 19:15 in the Dining Room except at the weekend of the concert in the square when we were moved down to the restaurant to swell numbers. The menu came in two varieties - English/French or German/Italian but it was a matter of luck which version you received. The menu was a list of the four courses being served and had no relationship to that being used in the restaurant. It repeated three times during our 7 day stay. On one occasion, whilst reading our menu, we had it wrenched out of our hands by a member of management to be given to a new arrival. We remain convinced that these meals were brought in and heated up in the kitchens.
Our waiter (no English) was a character who greeted everyone as they arrived, made them welcome and lavished attention on them. His colleague scowled permanently, spoke to nobody and banged plates down in front of guests. On one occasion whilst I was speaking to "our" waiter in the hotel entrance we were interrupted by the grouch (in french) demanding to know what was going on, fortunately my french is good enough to tell him where to go (regrettably I don't think his was good enough to understand and to act on it)
It had been agreed that when we left the hotel they would arrange the taxi to the station, pay and bill the holiday company. On arrival in reception we were informed (by two other couples) that this would not happen and we would have to pay for ourselves.
In the event we did get our taxi payed (the others did not)
This is a wonderful old hotel which still bears traces of its early decoration on the ceiling of the dining room. It is marred by the attitude of obstruction by the management, it is boosted by its working staff.
As a base it is ideal but think seriously about going half-board. This is possibly the worst experience of hotel life we have ever had.
- Official Description (provided by the hotel):
- The Hotel dell'Angelo is an historic building, located in the centre of town, in the most important area of Locarno, Piazza Grande, just a few minutes from the station and the lake.Combining the charm of the past with all modern comforts, the hotel offers a family atmosphere, carefully supervised cuisine with traditional Ticinese and Italian dishes (pizzeria with wood-burning oven) and a cellar stocked with regional and classic wines. The first-floor banqueting room can seat up to 140 people.All 55 rooms are equipped with private bathroom/toilet/shower, hair-dryer, satellite TV, radio, telephone and safe; some rooms also have a balcony. In just a few words: the ideal holiday location in a lovely hotel at attractive rates. ... more less
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- Also Known As:
- Hotel Dell Angelo
- Dell Angelo Hotel Locarno