I stayed at this hotel for 2 nights during the Moon and Stars Concert time.
Attempt at modern image combined with "old world"
Location close the the Piazza Grande
Cleanliness- both in reception, restaurant and rooms
Breakbuffet- left not wishes open
Friendliness of service personnel (tessiner lady, who served breakfast and occupied the reception, as well as the young lady at breakfast)
garden sitting place
cleanliness after rooms cleaned daily
Extremly difficult to find by car
stairs from reception and entrance for suitcases
WLAN VERY slow, and needed to be typed in whenever leaving the laptop for 5 minutes
bathroom soooo small, and without place to unpack makeup or toiletries- If anyone was more that 80 kilos or 175cm tall, they would have trouble maneuvering around from sink to toilet, and closing door
room size (small)-we had room 11 - which brings me to the value for money- for SFr. 280.00- a room with a slanted roof, bathroom INSIDE the room and windows that don't open are NOT acceptable. we should have been warned of the less than ideal location.
the slanted room was a DISASTER- my husband hit his head twice- getting out of bed and even once entering the room (and he is only 173 cm tall.
reception closed early at night in case of questions-
We waited 15 minutes to check in - reception was not occupied- waiter saw and and said" please wait someone is coming"
We told the tessiner lady about our problem, and she said that she would tell the "director". Lady we were told that "in your price category" we have no other rooms for you to change to. First of all, we felt like "cheap guests"- AHA, so we should pay MORE that SFr 280.00(!) for a room for a bit of privacy while going to the toilet or not bump our head, or have a window to open for fresh air. The least, very least we expected was for the owner lady to approach us either in the evening when she was on shift or in the morning at checkout. (of course WE didn't mention it again.) added it was kind of her to offer breakfast ready at 6 in the morning, very kind. At least for the owner to mention something- (offer an Apero perhaps?) to let us know that our complaint was legitimate would have been in order.
the hotel is nice, small, kind service, and clean. However, it is missing that "little something" that was needed for it to be worth the value. I am still shaking my head when I think we paid Sfr. 560.00 for 2 nights .......
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