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“Good location put poor service”
2 of 5 bubbles Review of Hotel America

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Hotel America
Ranked #8 of 28 Hotels in Locarno
Milan, Italy
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Good location put poor service”
2 of 5 bubbles Reviewed 18 March 2013

I spent 1 week-end with my wife and our 2 daughters in this hotel in Locarno. Below pros and cons:

Pros:
- nice location
- good quality of the restaurant. Try their meat cooked on hot stoone
- confortable bed.

Cons:
- hotel maintenance. The hotel was renovated only partially. Avoid 1st floor and especially room n.12 where only few outlets work properly and the bathroom is, at least, 20 years old
- accessibility. The hotel is full of stairs. The elevator doesn't reach the top floor
- reception/consierge. Their is no reception. They just placed a desk close to the main entrance and, if you're lucky, you find someone supporting you. For instance, we asked to store in the freezer of the bar some special food for my daughter but they mistakenly put it in the cooler. As a consequence of that the morning after we had to bin everything because unfrozen
- overpriced. Don't book a family room that would cost approx CHF 300/ night. I suggest to reserve a double room and eventually ask for an extra bed
- the hotel is not baby friendly

Room Tip: Avoid room n.12 because not renovated. In addition, rooms at the top floor are difficult to acess fo...
See more room tips
  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank danielanostro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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147 reviews from our community

Traveller rating
    33
    76
    25
    4
    9
See reviews for
25
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6
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Geneva, Switzerland
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 9 April 2012

We stayed in the family room of Hotel America. The hotel is upgraded and the room was great. The location is unbeatable (middle of Piazza Grande) and the staff is very helpful. We also ate at their restaurant and really liked the entrecote that is served on a lava stone - delicious. Would recommend for city visits to Locarno.

Room Tip: Stayed in the family room on the top floor. Very large and accommodated 4 people comfortably (in 2 d...
See more room tips
  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Frequent T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baar, Switzerland
Level Contributor
56 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
1 of 5 bubbles Reviewed 17 October 2011

Upon arriving at the hotel, we were asked to pay for the entire stay immediately. It does make one wonder if they don't want you to shorten the stay; or maybe they had customers refusing to pay the full amount.

Our room had a balcony overlooking an alley where people from the surrounding shops and restaurants put out their trash. The hotel was recently renovated. While that does mean that the walls where very white, it also meant a TV signal so poor that watching TV was not an option, gaps in the bathroom where insulation was coming out, screws and brackets from the previous radiator still sticking out of the wall.

The hotel overall is very noisy, not because of location, but because of the building itself. We could hear the elevator (our room was NOT very close to the elevator), people on the hallway (and in their rooms). There's live music every night from around 7pm til after midnight, a single guy at a keyboard playing recorded songs and occasionally playing a few tunes himself. We slept with earplugs every single night.

When we arrived around 4pm, the breakfast buffet of that morning had not been cleaned off, there was still some cheese and meat. The coffee was self-service out of a very bad coffee machine. We eventually had our morning coffee at a bakery nearby.

Finally, there were little things. Nobody was around for checkout at 8am in the morning (we just left the key with a note). There's a pool billiard table that takes 2 Fr.-pieces. We got change at the bar, but after inserting 2 Fr. failed to find the white ball; the lady then told us that yes, the white ball has been missing for some time. It would have been nice of her to tell us when we got the change.

Bottom-line: if the hotel cost around CHF 50.-/night, it would be fair. For the given rate, you should go somewhere else.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Simon N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel America

Property: Hotel America
Address: Piazza Grande, Locarno 6600, Switzerland
Region: Switzerland > Swiss Alps > Canton of Ticino > Lake Maggiore > Locarno
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites
Hotel Style:
Ranked #8 of 28 Hotels in Locarno
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel America 3*
Number of rooms: 19
Official Description (provided by the hotel):
The romantic Hotel America is located at the famous Piazza Grande di Locarno that invites everyone to enjoy its excellent shopping facilities and the weekly market. The idyllic old town, the lake, the port and the children’s playground are easily reachable by foot. All the most beautiful events in Locarno, such as Locarno film festival and "Moon and Stars" are held directly in front of the hotel. This place is surrounded by the splendid mountains that can be quickly reached by foot, with a funicular, by car or with a bus. The railway station is just 10 minutes away from the hotel. The charming Hotel America offers its guests 18 design rooms in four categories. It’s highly recommended to reserve a wished room in advance to be sure of its availability. ... more   less 
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