We had to change room because I booked over the company travel tool where it was not possible to book double room - receptionist did changes and showed us the room. Despite my request to get a king size bed he booked us a twin bed. After complaining he changed to king bed. The lugage boy brought us the new keys in an envelop, on the envelop we saw the new rate... +50%!!! The rooms are very old and not like the rooms shown on the booking portal I used. After discussions with a more competent receptionist we could change to a ok furnished room and got a reasonable rate. Bar chairs were worn out but breakfast was good.
- Official Description (provided by the hotel):
- The Grand Hotel Eden lies on the water front of Lugano Paradiso one of the sunniest spots in the area of Canton Ticino. Modern and charming, the spacious bedrooms provide all the comforts needed to make our guests' stay an unforgettable and relaxing experience.An ideal place for meetings and business trips alike, the Convention Centre is equipped with the latest communication and conference technology, including video conferencing. ... more less
- Reservation Options:
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- Also Known As:
- Grand Hotel Lugano