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“5 wonderful days at the Eden” 5 of 5 bubbles
Review of Grand Hotel Eden

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Grand Hotel Eden
Ranked #26 of 45 Hotels in Lugano
Olympia, Washington
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“5 wonderful days at the Eden”
5 of 5 bubbles Reviewed 4 January 2013

My wife Lynette and I had a blast here - we swam in the lake - took midnight strolls while drinking whiskey - wow - what a great place. I would certainly go back and look forward to another great stay

The staff are awesome and so is the spa!

  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank r0nkr0nen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MTLugano, Direttore at Grand Hotel Eden, responded to this review, 5 January 2013
Dear Guest,

Thank you very much for your excellent review about your stay at the Grand Hotel Eden.

We much look forward to welcome you in the future for another great stay!

Best regards

Massimiliano Trombetta
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

294 reviews from our community

Traveller rating
    93
    119
    42
    27
    13
See reviews for
46
92
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73
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Korean first
  • Norwegian first
  • Portuguese first
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  • Spanish first
  • Turkish first
  • Any
English first
Lausanne, Switzerland
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 1 January 2013

the hotel is right by the lake, with view to the Alpes and Lugano city centre (15mn walk). the room we had was 5 stars, as expected...apart from all basic stuff you expect to have in a good hotel, the small terrace with view to the lake/alpes was surely a plus. It looks like all rooms have +/- same view. The restaurant also has the view, and the breakfast was delicious and various. Very nice staff.

  • Stayed December 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Patricia R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MTLugano, Direttore at Grand Hotel Eden, responded to this review, 5 January 2013
Dear Guest,

Thank you for your great review about your recent stay at the Grand Hotel Eden.

I am very pleased that you could enjoy the view from your room balcony and also our buffet breakfast which offers a wide selection of specialties and many delicacies prepared by our Pastry Chef every day.

Indeed I look forward to welcome you back in a near future here at the Grand Hotel Eden.

Best regards,

Massimiliano Trombetta
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mickleton, New Jersey
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 30 December 2012 via mobile

This hotel was great. I loved the balcony. It was very private and big. The view was stunning! I also thought bathrooms in Europe were supposed to be small. This one was large and beautiful. The room was so nice. This is what I imagined Switzerland to look like at the start of our vacation. This area was close to Italy so we went there too.

Stayed July 2012
Helpful?
Thank Lori W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MTLugano, Direttore at Grand Hotel Eden, responded to this review, 8 January 2013
Dear Guest,

Thank you for sharing with the Tripadvisor community your nice review about your stay at the Grand Hotel Eden.

I am pleased that you enjoyed our Hotel and especially the view from your room balcony which is indeed a plus compared to similar hotels in the region.

I look forward to welcoming you back again in one of your future visits to Lugano.

Yours sincerely,

Massimiliano Trombetta
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manalapan, New Jersey
Level Contributor
82 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 7 November 2012

We stayed here as part of a group and were treated as if we were royalty. The staff couldn't have been more friendly and helpful. The location is terrific- directly on the lake and yet quiet as it is a 15-20 minute walk to "downtown" Lugano. You feel as if you are in a residential area, because you are!
The rooms are good sized and most have a terrace that faces the lake. The furniture is a bit baroque for Switzerland, but interesting to look at.
One odd thing is that you must walk a bit to the dining room as it is on the other side of the street! You don't have to cross the street outside as there is a walkway, but it is up and down stairs. The food at breakfast was plentiful and the view out the windows is stunning.
All in all, it is a great place to stay when in Lugano.

Room Tip: Ask for one facing the lake
See more room tips
  • Stayed October 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank csenora48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MTLugano, Direttore at Grand Hotel Eden, responded to this review, 9 November 2012
Dear Guest,

Thank you for taking the time to post your positive and kind remarks about your recent stay at the Grand Hotel Eden. I am delighted to read that you loved the location of the Hotel which is quite unique in the region and also that you enjoyed in particular the service and friendliness of our personnel, who is constantly committed to providing the best experience for our guests.

We look forward to your return to stay with us in the future.

Yours sincerely,
Massimiliano Trombetta
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 30 October 2012

Well located near the lake promenade with a stunning view from the breakfast room and your own room if you are lucky. Apart from that, there is nothing special about this hotel with the old-fashioned décor.

Stayed February 2012, travelled on business
Helpful?
1 Thank Da_rt_1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MTLugano, Direttore at Grand Hotel Eden, responded to this review, 31 October 2012
Dear Guest,

Thank you for your recent stay at the Grand Hotel Eden. We are happy to read that you enjoyed the view from the breakfast room and your room but are sorry that the décor is not in-line with your expectations.

Regards,

Massimiliano Trombetta
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 29 October 2012

We stayed here as part of a tour from the U.S. - room looks out on the lake and fountain. Very neat and clean with a little balcony - wi-fi more successful here - staff helpful if there was a problem. Breakfast was fine with good choices.

Room Tip: A higher floor gives a better view
See more room tips
  • Stayed October 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MTLugano, Direttore at Grand Hotel Eden, responded to this review, 30 October 2012
Dear "Ann M",
Thank you for your kind review about your recent stay at the Grand Hotel Eden. I am delighted to read that you enjoyed the nice view from your room and also that you could take advantage of our free Wi-Fi connection.

Should you come back to Lugano, it would be my pleasure to welcome you again at the Grand Hotel Eden.

Yours sincerely,

Massimiliano Trombetta
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 7 October 2012 via mobile

This place is great! Has the best and the closest view of the lake. The staff is very friendly and helpful. Breakfast was rich and fresh. I will surely do it again. Oh and te rooms are perfect an all the vanity are from etro. How great?????

  • Stayed August 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Khalilyh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MTLugano, Direttore at Grand Hotel Eden, responded to this review, 10 October 2012
Dear “Khalilyh”,
Thank you for sharing your nice and positive comments with other travelers of the TripAdvisor community.

I am delighted to read that you enjoyed your room, the Breakfast buffet, the friendliness of our personnel and also our Etro vanity set.

Together with my team, I hope to have another opportunity to welcome you back again at the Grand Hotel Eden in a near future.

Yours sincerely,
Massimiliano Trombetta
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Eden

Property: Grand Hotel Eden
Address: riva Paradiso 1, Lugano 6900, Switzerland
Region: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Lugano
#10 Romantic Hotel in Lugano
#14 Luxury Hotel in Lugano
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Grand Hotel Eden 5*
Number of rooms: 115
Official Description (provided by the hotel):
The Grand Hotel Eden lies on the water front of Lugano Paradiso one of the sunniest spots in the area of Canton Ticino. Modern and charming, the spacious bedrooms provide all the comforts needed to make our guests' stay an unforgettable and relaxing experience.An ideal place for meetings and business trips alike, the Convention Centre is equipped with the latest communication and conference technology, including video conferencing. ... more   less 
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Also Known As:
Grand Hotel Lugano

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