We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A Grand Hotel worthy of the title”
5 of 5 bubbles Review of Grand Hotel Eden

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Grand Hotel Eden
Ranked #26 of 45 Hotels in Lugano
Derbyshire UK
Level Contributor
89 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“A Grand Hotel worthy of the title”
5 of 5 bubbles Reviewed 24 June 2014

This was my second visit to this excellent hotel.
This hotel occupies two buildings - separated by the busy lakeside road. Reception is in the landside building. The restaurants and bars are in the lakeside building. Linking the two buildings is a spacious corridor, underneath the road. A very Swiss solution.
If having a room with an amazing view of the lake, Monte Bre and Lugano are important to you, then it is well worth paying the extra to secure a lakeside room.
The staff looked after me very well. On arrival, they parked the car for me. Even though I arrived at the over-lake lounge bar at the end of the day, whilst they were packing-up for the night, they still made me welcome and prepared a special complementary welcome drink.
The breakfast buffet has such a lot to offer that it is one of my all time favourites.
Eating breakfast on the outside terrace above the water, with spectacular views is one of my highlights. The sparrows are so tame that they will eat from your plate if you give them half a chance.
I look forwards to my next stay here.

Room Tip: Rooms with lake views and balconies are the best: special views and quiet too.
See more room tips
  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RoamingWayfarer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

298 reviews from our community

Traveller rating
    94
    119
    44
    28
    13
See reviews for
46
94
15
75
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Kiev, Ukraine
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

Quite a decent hotel with spacy rooms and friendly service, however i would say "4 and a half stars" rather than 5. The biggest mishap was a very lousy house keeping service in terms of room cleaning - just not proper and not up to quality level (maids also left the doors open after cleaning, two days on a row).
Other than that - all's decent, the views make up for it all. Terrasse bar right on the lake (where you can sunbathe) is stunning and comfortable. However i found it a bit discomforting that out of the 3 days of our stay, 2 days they would close it at 4-5 pm for private events. As a hotel guest - it's rather uncomfortable not to be able to use this one of the hotel's best facilities.
Lacks an on-water pool and a hotel car service which would be expected from a 5-star hotel.
Good location too - a bit off center, but it makes it less crowdy.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IrynaKostyuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toledo, OH
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 11 June 2014

What a fabulous view from the balcony of our room! It was an extremely comfortable bed and the free breakfast buffet was outstanding with a lovely array of meats, sausages, eggs, fruit and muesli. The only negative was a rather weak air conditioner on a very hot day!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank aleach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
4 reviews
5 of 5 bubbles Reviewed 3 June 2014

All good things about this hotel were mentioned already.
I couldn't find any fault actually I was pleasantly surprised with the hotel room and and all facilities in the hotel.
The buildings may look a bit ordinary from outside but inside it looks brilliant. I know the decoraction is a matter of taste.
Everything was spotless, all staff very professional and friendly.
I was feeling very relaxed during my 2 days stay.
With my experience with other hotels across Europe, this one is on top of my list.

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mjoie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
99 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 bubbles Reviewed 2 June 2014

We stayed two nights at the Eden--a family of four. It was a last minute booking so we took whatever rooms were available. The Eden is comprised of two buildings--one on the lake that also houses the restaurants, bar and spa. Another building is across the street with reception and additional rooms (the two are connected by an underground passageway). We were on the first floor in the building with reception. Even though this building is behind the other building, it is angled in a way that still affords a lake view. The Eden has a wonderful location on the lake, next to a lakeside park and promenade.

The pluses:
The service is exceptional. Reception, housekeeping, restaurant staff were great. Our last morning the breakfast service was off, but otherwise it was true 5-star service.
The facility and rooms are very clean.
The location is good. It is around the lake from the main part of town, a 3-5 minute drive, probably 15 minute walk, but right on the lake with fabulous views.
Nice indoor pool, sauna and steam room.

The minuses:
The decor looks very Versace during the heavy cocaine years. This place really needs to be redecorated.
It has a spa, but it doesn't seem to be staffed. I tried to get a massage and was told they were fully booked by one staff member, and told by another that the lady (one lady!) who does massages was out due to a surgery.
Instead of fluffy comforters on the beds they had limp blankets and sheets. Also, the sheets seemed cheap, definitely not the crisp cotton you might expect in a Swiss hotel.

I really debated between a 3 or 4 rating. The service and location are the strong points of this hotel. The decor is past its prime, but the rooms were very clean. I would recommed the Eden, but with those caveats.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dcnoble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lausanne, Switzerland
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 29 May 2014

Stayed there 2 nights for business in May. Everything was perfect , did not have any time to enjoy facilities though.
Excellent breakfast, free WiFi for multiple devices, and spacious room with balcony and lake view.

Room Tip: If you want to enjoy the balcony and the lake view ask for a room in the building across the road
See more room tips
  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zazins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Riyadh, Saudi Arabia
Level Contributor
69 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 4 May 2014 via mobile

Me and my wife just checked out yesterday for a 3 night stay. What can I say what a wonderful hotel truly 5 stars
The room wow excellent we stayed in a deluxe lake view room.
The hotel and service is truly amazing reminds me of the Ritz chain classic well furnished room.

I would like to recommend it for honeymooners and couples retreat.
Very big thank you to Saul from concierge.

Stayed May 2014, travelled with friends
Helpful?
1 Thank Ziad S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lugano hotels
0.3 mi away
Hotel Splendide Royal
Hotel Splendide Royal
#2 of 45 in Lugano
4.5 of 5 bubbles 550 reviews
1.5 mi away
Grand Hotel Villa Castagnola
0.2 mi away
BEST WESTERN Hotel Bellevue Au Lac
Show Prices
Show Prices
Show Prices
0.6 mi away
Hotel International au Lac
0.4 mi away
Villa Principe Leopoldo
Villa Principe Leopoldo
#11 of 45 in Lugano
4.5 of 5 bubbles 502 reviews
0.3 mi away
Suitenhotel Parco Paradiso
Show Prices
Show Prices
Show Prices

Been to Grand Hotel Eden? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel Eden

Property: Grand Hotel Eden
Address: riva Paradiso 1, Lugano 6900, Switzerland
Region: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Lugano
#10 Romantic Hotel in Lugano
#14 Luxury Hotel in Lugano
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Grand Hotel Eden 5*
Number of rooms: 115
Official Description (provided by the hotel):
The Grand Hotel Eden lies on the water front of Lugano Paradiso one of the sunniest spots in the area of Canton Ticino. Modern and charming, the spacious bedrooms provide all the comforts needed to make our guests' stay an unforgettable and relaxing experience.An ideal place for meetings and business trips alike, the Convention Centre is equipped with the latest communication and conference technology, including video conferencing. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Agoda, Odigeo, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Grand Hotel Eden reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hotel Lugano

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing