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“Taste of Heaven”
5 of 5 bubbles Review of Grand Hotel Eden

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Grand Hotel Eden
Ranked #26 of 45 Hotels in Lugano
1 review
“Taste of Heaven”
5 of 5 bubbles Reviewed 21 October 2009

Amazing food, and relaxing atmospher with things to do for everyone in the family

Stayed August 2009, travelled with family
Helpful?
Thank YasserA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NOWLugano, General Manager at Grand Hotel Eden, responded to this review, 3 November 2009
Thank you very much for your positive comments.

Nicolaas Wiemeijer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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298 reviews from our community

Traveller rating
    94
    119
    44
    28
    13
See reviews for
46
94
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75
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Korean first
  • Norwegian first
  • Portuguese first
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  • Any
English first
KSA
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed 10 October 2009

I stayed here during my honeymoon for 4 nights after my reservation in Lugano Dante was canceled. Some of the staff were friendly, but most are very arrogant and unfriendly. Although i enjoyed my stay, it was ruined on the last night when my wife discovered that the cleaning lady stole some money (over 100 euros), make-up and chocolate from our room. I reported this to the reception and they assured me they will look into it and see the security cameras. Nothing was done. Before departing the next day i asked the staff and i was told that the night-shift staff didn't inform them of anything!!! I gave them my email and phone number to contact me if anything is found ... absolutely nothing.. i didn't even get an apology.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ahg83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NOWLugano, General Manager at Grand Hotel Eden, responded to this review, 29 October 2009
I am somewhat surprised and definitely sorry to read that you felt most of the staff as arrogant and unfriendly. It is an unusual comment - normally comments are the opposite like friendly and courteous.

With regards to the fact that you accuse the cleaning lady of having stolen your money (over 100 Euros), make-up and some chocolate from your room and since there is no evidence that a member of our staff has stolen anything from your room, we invite you cordially to make your case.

After your departure we have made all the required in-depth controls and have notices that nothing unusual happened during your stay. On the security cameras we could only see you and your wife going out and in, and some of our cleaning staff also going out and in doing their normal tasks.

Nevertheless I am happy to learn that all-in all you enjoyed your stay.

Thank you.

Nicolaas Wiemeijer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wendover, United Kingdom
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed 17 September 2009

Two visits recently on business, well apointed rooms and facilities, breakfast could have been more freshly cooked, although the evening meals were excellent.

Stayed September 2009, travelled on business
Helpful?
1 Thank MinallUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NOWLugano, General Manager at Grand Hotel Eden, responded to this review, 15 November 2009
Thank you for your positive comments. We will be very pleased to welcome you back soon.

With regards to the breakfast note, and in order to understand what was the problem and rectify the situation, any further information would be much appreciated.

Breakfast is prepared freshly every morning from our kitchen staff and omelettes and others dishes with egg are made on the spot after your order. We hope you will have a chance to enjoy it during your next stay.

Nicolaas Wiemeijer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
BONITA SPRINGS, FLORIDA
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 bubbles Reviewed 20 May 2009

We arrived at the Malpenza airport intending to train from Milan to Rome. While looking for transport to the Milan Station we noticed a van marked, STAR BUS TO LUGANO. We recalled a wonderful few days spent in Lugano about twenty years ago, and made a spur of the moment decision to take that bus. This sort of serendipitous decision is one of the advantages of being 72 years old and retired. The bus ride was over ordinary highways with a few beautiful, but fleeting, gorgeous views. Star Bus ended in an out of the way facility that was their headquarters, a Porshe dealership, and a shoe store all wrapped up in one, no kidding. We taxied to the Splendide Hotel where we stayed 20 years ago. It was full and they directed us to the GRAND HOTEL EDEN also a 5 star hotel, owned by the Splendide.
The only thing five star about this place is the view from our room. The view is magnificent maybe the best in the world. We look, through palm fronds, over the lake toward a mountain with homes steeply creeping up from the water towards the summit (think Positano), to the right is another twin mountain completely pristine, both these mountains frame a distant view of snow covered alps. We couldn't get enough of this lovely sight. As for the hotel itself, nice, but nothing special. The room is clean but the furnishings are dated and the bed uncomfortable. The decor theme throughout the EDEN is African, go figure. The bathroom was large and modern with a hi-tech shower that we couldn't completely figure out. The cost was about 600CHF per night. We only stayed one night.

  • Stayed May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank maven2929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seal Beach, California
Level Contributor
43 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 23 October 2008

Centrally located, this is nice hotel. The rooms are a bit small but clean, and the hotel staff were friendly and most accommodating. You do have to walk quite a ways to the dining room as they have built a tunnel underneath the street which brings you to their second building which accommodates their spa, dining rooms and bar. We had a spa treatment and I would definately recommend the hot stone massage--absolutely marvelous!
The hotel is located 15 minute walk time from the heart of Lugano thru tree lined sidewalk. The town is enchanting, with lots of shops and restaurants.
Water taxis are close by if you want to tour the lake.

  • Stayed October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Ume
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NOWLugano, General Manager at Grand Hotel Eden, responded to this review, 15 November 2009
Thank you for your positive comments.

Nicolaas Wiemeijer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 9 October 2008

There is no way this is a 5*. The views granted are amazing but unless you want to sit in your room all day looking out of the window, its not worth the money.

And besides you can pretty much walk out anywhere and get the views of Lugano (which is a great place)

Paradiso is also a fair old walk from Lugano itself although there is a supermarket nearby where you can get some snacks.

Altogether, if you have money to burn then go here but its outdated and NOTHING special at all bar the view.

  • Stayed July 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank jimmydaar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zaventem, Belgium
Level Contributor
88 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
3 of 5 bubbles Reviewed 25 July 2008

Pros:
- All rooms have a splendid view on the Lugano Lake & the surrounding mountains
- Restaurant makes some quality effort

Contras:
- Tiny (covered) swimming pool

Conclusions:
Certainly not a 5 star hotel!

Stayed July 2008
Helpful?
Thank leysfi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NOWLugano, General Manager at Grand Hotel Eden, responded to this review, 15 November 2009
I am sorry to read that you had a lot of rain during your stay and also that you based your final comments only on the size of our swimming pool.

I hope next time you will get the chance to have a nicer weather and also the occasion of enjoy all other aspect that the Grand Hotel Eden can offer.

Nicolaas Wiemeijer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Eden

Property: Grand Hotel Eden
Address: riva Paradiso 1, Lugano 6900, Switzerland
Region: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Lugano
#10 Romantic Hotel in Lugano
#14 Luxury Hotel in Lugano
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Grand Hotel Eden 5*
Number of rooms: 115
Official Description (provided by the hotel):
The Grand Hotel Eden lies on the water front of Lugano Paradiso one of the sunniest spots in the area of Canton Ticino. Modern and charming, the spacious bedrooms provide all the comforts needed to make our guests' stay an unforgettable and relaxing experience.An ideal place for meetings and business trips alike, the Convention Centre is equipped with the latest communication and conference technology, including video conferencing. ... more   less 
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Also Known As:
Grand Hotel Lugano

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