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“Fabulous!”

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Lugano Dante Center Swiss Quality Hotel
Ranked #1 of 45 Hotels in Lugano
Certificate of Excellence
Hollywood, Florida
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Fabulous!”
Reviewed 11 July 2012 via mobile

Perfect location, wonderful staff, breakfast was incredible.....we felt so welcomed each time we entered hotel. The BEST!

Stayed July 2012, travelled as a couple
Helpful?
Thank Jill F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,859 reviews from our community

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    307
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    1
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (133)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
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English first
Kuwait City, Kuwait
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 July 2012

nice hotel the staff were amazing and great service

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Khaled52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Osaka, Japan
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 June 2012

When we checked in, "Whether the room upgraded?" was said to the woman of a receptionist and we were surprised.
although our reservation was superitor twin、she said that if it upgrades, it is large and twin bed room", "the room which we reserved is not twin bed".
We paid the upgrade price reluctantly.
We had a much disagreeable feeling during stay.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
5 Thank mityan719
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Lugano Dante Center Swiss Quality Hotel, responded to this review, 29 June 2012
Dear mityan,

my name is Carlo Fontana and I’m the General Manager of the Hotel Lugano Dante, which my family has run and operated with a great pride for hospitality since 1985.

We really care about the opinions of all our guests, positive or negative, and will always try to improve from their feedback. On receipt of your comment, I carefully gave it the highest priority.

I’m so sorry to read that your good memories of staying with us have been totally affected by the “bedding issue” and apologize. If you would have only reported your dissatisfaction during your stay to the Reception Staff or directly to me, we would have had the possibility to better explain you the situation and make your stay a very pleasant one.

In fact, after a short investigation, I can honestly feel that your experience was caused by a “misunderstanding” due to a language barrier and a lack of information.

We always try all our best in order to fulfill all our guests’ special requests at the time of booking as: bed type, floor, view, inner side, far from elevator, etc. At the same time it’s important to say that - as per international hotel policies - they are “upon availability only” and cannot be always guaranteed (this is also clearly stated during the booking process).

Upon your arrival, we were more than glad to offer you the possibility to receive an upgrade into one of our Junior Suite. This is something we do with pleasure whenever possible, in the interest of our guests and as a small sign to thank them for choosing us. They are absolutely free to decide either to profit of a very favourable treatment and stay in a higher room category or keep the existing reservation.

I can confirm therefore that you were upgraded into one of our Junior Suite, and I’m truly saddened our gesture was not well received or misunderstood.

Our top priority is to make all our guests feeling welcome and appreciated from the very first moment they pass through our doors and throughout their stay. Most of our guests seem to appreciate our attitude, unless we know that we are not perfect and there is always space for an improvement in the quality of information provided to our guests.

I hope my explanation will be viewed as an attempt to keep a good ongoing relationship.

Because for me, that is top priority. I would like all of our customer's experiences to be positive so that they will come back again and again.

Thanks again for reporting me the reasons of you dissatisfaction and hope you will give us another chance to show you how important you are.

Best regards,

Carlo Fontana, GM & Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wichita, Kansas, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 June 2012

I stay at this hotel each year when I come to Lugano and always find tthe customer service to be very good, the breakfast quite tasty, and my room very comfortable.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Venice Florida
Level Contributor
71 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 22 June 2012

This hotel was certainly in the top five of any previous travel hotels. They were friendly, helpful, and served a fabulous breakfast buffet. They even made us feel good about our two rainy days upon arrival. The hotel is clean, rooms are spacious, and we just can not save enough good things about the staff. When arriving by train, you just get on the Tram and off at the first stop directly in front of the hotel. How can you beat that?

Room Tip: Ask for a view of the square
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  • Stayed May 2012, travelled with friends
    • Value
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Helpful?
Thank Denny K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 June 2012

Fantastic hotel in a super location,surrounded by lots of lovely restaurants.Breakfast was superb with everything you could possibly want,even Toblerone and lollipops! All the staff were very friendly and helpful.They made us feel very welcome.
Lots of little treats dotted around reception for us to nibble on your way out or in!
Room was lovely,beds comfortable although room was small for 3 people.
Would definitely stay here again.

  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Jax1999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bath, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2012

The hotel is in a very convenient location in the centre with easy access to the station and the lake. What really makes the difference is attentive and friendly staff who go the extra yard to make your stay as pleasant as possible and turn a very nice hotel into a very good experience. Great breakfast too!

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lugano Dante Center Swiss Quality Hotel

Property: Lugano Dante Center Swiss Quality Hotel
Address: Piazza Cioccaro 5, Lugano 6900, Switzerland
Phone Number:
Region: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 45 Hotels in Lugano
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Lugano Dante Center Swiss Quality Hotel 4*
Number of rooms: 87
Official Description (provided by the hotel):
The Hotel Lugano Dante Center is located in the heart of Lugano within the city's financial and business district, in a fascinating pedestrian area rich in history, shops and urban lifestyle! Only 1 minute by funicular from main train station and 200 m from Lake Lugano. The hotel services include 83 rooms, an underground parking space, meeting rooms and more. ... more   less 
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