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Lugano Dante Center Swiss Quality Hotel
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Reviews (2,129)
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All reviewshot chocolatetrain stationrubber duckcarrot juicegreat hotelbreakfast buffetperfect locationmini barpillow menucoffee and teapedestrian zonesoft drinksfunicular ridewould highly recommend this hotelfew stepsloved this hotelcroissants
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Reviewed 31 October 2008

In some 40 years of travel, never have we been compelled to write and acknowledge a hotel experience until now !The Hotel Lugarno Dante made us feel like very specialguests in so many ways........the staff are outstanding, the small touches like all day coffee, internet access, free mini bar, snacks etc were just unexpected and freely offered. The locationin Lugarno is brilliant too. I have emailed the General Managera Mr Carlo Fontana to congratulate him on his marvelous hotel.You can tell a lot by the staff attitude, they love working there.Absolutely top notch accomodation.Daryl and Del Fedden Melbourne Australia

  • Stayed: September 2008, travelled as a couple
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Thank dazmik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarloFontana-GM, General Manager at Lugano Dante Center Swiss Quality Hotel, responded to this reviewResponded 7 November 2008

Dear dazmik,

Thank you, thank you, and thank you! We cannot take all the credit, did you ever stop and realize, that a pair like you make our job easy?

We are proud to offer complimentary "small touches", coffee, tea, snacks in lobby, internet, non alcoholic mini bar in rooms and lots of smiles. We are in a competitive market and we know you have many other choices. Our team at Hotel Lugano Dante are trained in "one to one" customer service, similar to what you may expect and find at 5 star hotels. We want customers like you and we are not afraid to show it. We leave our frowns outside and show off our "pearly whites" to our customers !

Come back to our "brilliant location". Having you and your wife stay with us was a pleasure and a "breath of fresh air". We hope to see you again soon!

Sincerely,
Carlo Fontana GM & the Staff

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Reviewed 25 October 2008

I stayed here with a friend a few summers ago. The location is perfect and the staff was outstanding!! The breakfast buffet was so good that I still think about it! I have a chance to visit Geneva this christmas and will be going to Lugano for a few days after that. Needless to say, my friends and I booked Dante Center. Looking forward to seeing Lugano and to my stay at this lovely hotel.

  • Stayed: June 2007, travelled with friends
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Thank gingermarshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarloFontana-GM, General Manager at Lugano Dante Center Swiss Quality Hotel, responded to this reviewResponded 31 October 2008

Dear gingermarshall,

Wow, thanks for all the wonderful compliments. We welcome you back with giant, wide open arms! We also passed along your "outstanding" staff compliment.

While visiting Hotel Lugano Dante, you will start everyday off with our "unforgettable" breakfast buffet. You will notice we have updated our decor a bit, but the breakfast buffet is still the same and served with same great service.

Our convenient location will make it easier for after Christmas shopping, you can "drop and go" after each purchase. You will also be able to show your friends the city center and have quick access to the main station via cable car adjacent to property. If you are traveling to Lugano by car, we suggest you use our enclosed, secure garage.

Thank you for booking with us. We are looking forward to having you and your friends as our guests in December!

Sincerely,
Carlo Fontana GM & the Staff

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Reviewed 21 October 2008

This is an excellent hotel in the best possible location in Lugano.
The staff are quite superb, meeting every request with efficiency and charm. The rooms are really well-appointed, and the breakfast buffet was impressive; it would exceed the expectations of any holiday or business traveller. We will return to the hotel and, frankly, eagerly look forward to returning.

  • Stayed: October 2008, travelled as a couple
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Thank GRRQC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarloFontana-GM, General Manager at Lugano Dante Center Swiss Quality Hotel, responded to this reviewResponded 27 October 2008

Dear GRRQC,

Thank you for your positive feedback.

Comments like "exceed the expectations", are motivating and encouraging to us. We have passed along your compliments to our staff.

Being in the city center and near to the cable car to main station, allows our guests to really take part in everything beautiful Lugano has to offer.

We are so pleased you found the breakfast buffet "impressive", we want all of our guests to start their day off right.

We also look forward to your returning to Hotel Lugano Dante. Please come back soon and visit us again!

Sincerely,
Carlo Fontana GM & the Staff

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Reviewed 15 October 2008

The hotel and my single room was really lovely. The breakfast buffet was very impressive, don´t think I could have asked for anything else to eat. The staff at reception could have been a bit more helpful and the restaurant should offer a greater variety and quality of food for dinner. Overall I really liked this hotel and I would recommend it for other people.

  • Stayed: September 2008, travelled solo
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Thank GattieSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarloFontana-GM, General Manager at Lugano Dante Center Swiss Quality Hotel, responded to this reviewResponded 19 October 2008

Dear Guest,

We would like to thank you very much for your feedback. We have passed on your comments to our team. Positive comments, such as yours, help us to spread "the buzz" worldwide. The Hotel Lugano Dante is located in a wonderful pedestrian area in the Lugano city center. There are numerous restaurants to choose from and there is something for everyone. At Hotel Lugano Dante we do not have a restaurant, instead, we offer a convenient "snack service" with a small selection of food and wine. Regarding the Reception staff, we try our best to meet and satisfy any need or request of our guests. Sometimes, during a chaotic day, it may happen that our practice of "one to one" customer service is challenged. We apologize for this. We take your comments serious and hopefully we can learn and improve from them. Thank you for choosing Hotel Lugano Dante. We hope to see you again soon in Lugano.
Sincerely,
Hotel Lugano Dante Center
Carlo Fontana, GM & the Staff

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Reviewed 12 October 2008

Excellent hotel in the center of Lugano. Close to everything, even the funicular to the railway station. Tastefully decorated rooms, secure garage, very helpful staff, great breakfast buffet. Would come back again.

  • Stayed: October 2008, travelled as a couple
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Thank 4MillionMilesLater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarloFontana-GM, General Manager at Lugano Dante Center Swiss Quality Hotel, responded to this reviewResponded 27 October 2008

Dear 4MillionMilesLater,

Thank you for giving us top marks.

We are pleased you found the Hotel Lugano Dante staff helpful and it was our pleasure to serve you.

We hope being "close to everything" in the pedestrian city center, along with our secure garage and near proximity to cable car, allowed you to better enjoy Lugano with the freedom of not needing your car.

Our breakfast buffet is quality controlled daily and is always a crowd pleaser.

And yes, do come back again. We hope to see you soon in beautiful Lugano!

Sincerely,
Carlo Fontana GM & the Staff

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