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“A great hotel in a very central position”

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Lugano Dante Center Swiss Quality Hotel
Ranked #1 of 45 Hotels in Lugano
Certificate of Excellence
Bedfordshire
Level 4 Contributor
44 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
“A great hotel in a very central position”
Reviewed 4 August 2010

We arrived by car and had a bit of a job finding the hotel even with our sat.nav. but were advised that this was not unusual. Parking is very streamlined and convenient in the hotel's computerised underground car park. Having unloaded the bags we required these were taken to our room and we said goodbye to our car not needing it again until it was time to leave, when the process was reversed and we were given a bottle of water for our journey as we said goodbye. The hotel lounge is large and comfortable with sweets cake and apples always on offer. Most welcome was the freely available tea and coffee when returning at any time of the day and night. Good to be able to sit down and relax after a busy day. There is also a well stocked bar available.
The staff at the hotel all speak excellent English and were most friendly and helpful. The hotel is in the pedestrian precinct in Lugano and surrounded by shops and restaurants with food being served until late at night which gave the place that buzz so familiar in lakeside towns.
There is plenty to see and do in the area and boat excursions on the lake are an ideal way to relax. There was a spectacular firework display across the lake which lasted for an hour while we were there and I would imagine the display planned for 1st August in Lugano would be something to see.
Our bedroom at the hotel was of the cheapest grade but very clean and well equipped with sufficient room an excellent bathroom with a shower cubicle and bidet. Being back from the lake a little there were no lake views but our room had a view of the distant hills above the rooftops and a quiet street below, all very pleasant. As mentioned in all reviews the breakfasts at this hotel are exceptional and I challenge even the fussiest eater to fail to find a variety of items which appeal to them. Our difficulty was to stop eating, the fresh fruit was particularly appreciated.
If I am allowed to have one small moan it would be over a service which the hotel provide. When returning to our room in the evening to shower before going out for dinner we always found our curtains drawn and every light in the room on. I appreciate that this does make the room look inviting but it is no hardship to switch your own and the power wasted on the lights when duplicated thoughout the hotel must be considerable.
Overall a very comfortable and welcoming hotel in an excellent position.

  • Stayed July 2010, travelled as a couple
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Helpful?
Thank CaptainBedfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Oradea, Romania
Level 6 Contributor
51 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 3 August 2010

we stayed 2 nights in one executive double. the best quality of staff we have ever met in a 4 star superior hotel! begining with the internet booking, they international called me to ask more details of booking. every member of staff we met in the hotel were kind and polite, and did the best trying to help us if we need. the best location: in the city center plaza, on pedestrian, 10 meters to Lugano train station funicular. buffet breakfast: one of the best, till 11 AM! private garrage with porter directly from the lobby and elevators (public garrage 50 meters away EXPENSIVE then the hotel one). very good value for money. free wifi - excellent signal strenght in room, and free minibar mineral water and softdrinks. etro in bathroom! the hotel informations on internet are really true. executive room should be a little bit larger. definitelly we will come back and great reccomend this hotel!

  • Stayed July 2010, travelled with family
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Helpful?
Thank ovigalea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 August 2010

A traditional turn of phrase used by property experts is that the three most important factors in determining the desirability of a property are "location, location, location" and this is 100% true in the case of this Hotel. Not only is it located in the centre of town surrounded by shops, boutiques, bars and restaurants it is also the ideal Hotel for people who arrive by rail. All you do is to de-train, exit the platform and take the 2 minute funicular ride from the station and hey presto you are within 25 ft of the Hotel. This was a huge relief to us having been awake for over 24 hours at that point and dead on our feet. Another bonus were the check-in formalities which were extremely quick as a result of us having taken the time to fill-in and e-mail the pre-check-in form before we left home. This included our preferences for pillows and bed coverings which were all ready and waiting for us in our room. Previous reviewers have waxed lyrically about the staff who are indeed superb. Ditto the breakfast choice which we have not seen better anywhere. And who can admit not to have been tempted by the chocolates and other sweet goodies that are always on the reception desk. Did we find fault with anything ? Maybe having CNN as the only English language channel was a little hard to take. Perhaps the Hotel could consider adding BBC World to provide balance to the USA centric CNN which tends to grate on this Canadian. Also maybe a different type of toaster in the breakfast room ! The darn thing didn't like any bread cut over 1/4 inch thick and we were one amongst many whose toast caught fire and had the staff running round around opening windows to let the smoke out. It did however provide quite good breakfast entertainment !

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Lakesider75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarloFontana-GM, General Manager at Lugano Dante Center Swiss Quality Hotel, responded to this review, 20 August 2010
Dear Lakesider 75,

Thank you for reviewing Hotel Lugano Dante. We were delighted to read your comments about our hotel and staff.

We are glad you found our location, in the pedestrian zoned city center of Lugano, to be most convenient . And yes, being adjacent to the funicular, makes us perfect the perfect hotel if arriving by train. However, we do offer a secure underground garage for guests arriving by car.

Last year we invested a large amount in a new customer relationship onlineplatform. The result is a quicker more efficient check-in process. It was great to read that your check-in went smooth and quickly.

We offer three English channels: CNN, BBC World and CNBC. It seems your TV may had some issues, if we had been informed, we would have found a solution immediately.

We read you liked our breakfast buffet. Our buffet is controlled daily for quality, variety and service. We are going to take your comments into consideration regarding the toaster. They will be helpful when it comes time to replace it in the future.

Please come back and visit us again! Thank you for choosing Hotel Lugano Dante!

Sincerely,


Carlo Fontana, GM & Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Russia
1 review
Reviewed 1 August 2010

Simply the best!!!! Whenever we have to go to Lugano, we stay at this fabulous hotel. You get the firendliness of the staff, good rooms. Breakfast are delisious. The hotel is well situated. The best hotel in Europe.

  • Stayed July 2010, travelled with family
    • Value
    • Location
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Helpful?
Thank stkpanorama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
1 review
Reviewed 30 July 2010

Our experience right from the moment we were greeted and welcomed at the hotel reception during the check-in to the good bye at the lobby during the check-out was wonderful. The staff is very friendly, helpful, immediately make you comfortable and at home. Despite the rooms being small and not offering any magnificient view out of the windows, they were well arranged, tidy and well laid out. Housekeeping was flawless - we have never seen such clean shower / bath rooms in any other hotel and it looked as if we were the first users.

The hotel is small and lack ameneties to be rated as a 5 star property but in terms of service, value for money, housekeeping and staff attitude it easily surpasses the 5 star standard without second thought. I have rarely experienced such pro active customer service so far.

Well done, the management and staff of the hotel and keep up the good work !!! Hope to visit Lugano again and enjoy the hospitality of Lugano Dante Center again and again.

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saifdarg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
1 review
Reviewed 28 July 2010

This was our second trip to Lugano AND my first stay at the Lugano Dante Center. Whenever I return to Lugano in the future, I will be certain to stay here -- and only here. The rooms are super quiet, the staff friendly, and the breakfast super. You also can't beat the hotel in terms of access to the train station. Taxis can be very steep in Lugano -- so the benefit of being at the end of the finiculare is great. All thumbs up!

  • Stayed July 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ExpTraveler60713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CarloFontana-GM, General Manager at Lugano Dante Center Swiss Quality Hotel, responded to this review, 2 August 2010
Dear ExpTraveler60713,

Thank you for reviewing Hotel Lugano Dante. We were delighted to read your comments about our hotel and we look forward to your next visit.

We read that you found our location, in the pedestrian zoned city center, most convenient. Being adjacent to the funicular makes us the perfect hotel for guests arriving by train. If ever coming to us by car, we offer a secure underground garage. But once you are with us, you won't need your car or taxi. We are surrounded by restaurants, stores, bars and only a 2 minute walk from beautiful Lake Lugano.

We are glad you liked your room and found it to be super quiet. All rooms, a part the room only product, include our wonderful breakfast buffet that you liked so much.

Please come back and visit us soon! Thank you for choosing Hotel Lugano Dante!

Sincerely,

Carlo Fontana, GM & Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richterswil, Switzerland
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 July 2010

This hotel is extremely central and the rooms are first class. All the staff from the reception to the breakfast servers are happy, polite and cannot do enough for you. There is no hotel restaurant but there are an abundance right on the doorstep. The breakfast buffet is fabulous.

  • Stayed July 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jennie8805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Lugano Dante Center Swiss Quality Hotel

Property: Lugano Dante Center Swiss Quality Hotel
Address: Piazza Cioccaro 5, Lugano 6900, Switzerland
Phone Number:
Region: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 45 Hotels in Lugano
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Lugano Dante Center Swiss Quality Hotel 4*
Number of rooms: 87
Official Description (provided by the hotel):
The Hotel Lugano Dante Center is located in the heart of Lugano within the city's financial and business district, in a fascinating pedestrian area rich in history, shops and urban lifestyle! Only 1 minute by funicular from main train station and 200 m from Lake Lugano. The hotel services include 83 rooms, an underground parking space, meeting rooms and more. ... more   less 
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