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“Delightful”

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Grand Hotel Villa Castagnola
Ranked #3 of 44 Hotels in Lugano
Certificate of Excellence
Reviewed 14 August 2014

Visited this marvelous hotel in August 2014. We were warmly greeted at the reception desk and from that moment on the service continued to delight us, the staff continually went out of their way to assist us and make our stay memorable. Our room was beautifully appointed and had a most wonderful view of the lake. The bartenders were charming and engaging. Our meals onsite were delicious and the wine perfect. Ivan was the most kind and perfect host and shared the history of building (once home to a Russian family) with us. You can walk the grounds and enjoy the intriguing and interesting sculptures and simply surrender yourself to your surroundings. We cannot imagine a more delightful place to stay - thoroughly enjoyed our 3 day visit.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Laura R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this reviewResponded 15 August 2014

Dear Mrs. Laura,

We thank you for your marvelous comment about our property. We are very pleased to read that you appreciated our staff’s courtesy as well as the culinary offer. We love to pay attention to every detail and try to satisfy every wish of our guests, and it makes us more than happy to hear such positive feed backs.

We will certainly share your beautiful comments with the entire staff!

Kindest regards
Giacomo Bianchi
Deputy Manager Grand Hotel Villa Castagnola

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137 - 143 of 480 reviews

Reviewed 3 August 2014

This is not a hotel for everyone; particularly if you are used to go for breakfast with your flip flops and shorts, or for dinner without a jacket. The hotel is meant for a class of people very seclusive and very private... A class of people who belong to another era, long gone. New money will be the odd one out there. But then again, you are in Lugano. Think therefore before you book (if you will be able to book...). Think if you really belong there. This said, you won't be able to find something better than this.

  • Stayed: June 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
2  Thank Hercules H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this reviewResponded 7 August 2014

Dear Guest,

We thank you very much for your outstanding comment. We are delighted to know that you catched the essence and the very special atmosphere of our property. The Grand hotel Villa Castagnola is a five-star-superior hotel, with a special and unique character, paying great attention to every detail and aiming to make every single stay memorable.

We are very pleased to read that you fully enjoyed your stay in our charming Villa and look forward to welcome you back for your next stay with us.

Kindest regards

Giacomo Bianchi
Deputy Manager Grand Hotel Villa Castagnola

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Reviewed 3 August 2014

Beautiful hotel & beautifully located. Highlights for my wife and I were breakfasts on the terrace overlooking the lake and relaxing right along the lake in the lakeside club. The staff was excellent. The hotel is easy to get to. It was an excellent point to explore the whole area, including Lake Como. We would love to go back. I would recommend it highly!

Room Tip: All the rooms are good.
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Hermes K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this reviewResponded 8 August 2014

Dear Guest,

many thanks for your positive comment. We are happy to read that you fully enjoyed your stay at Villa Castagnola. As you said, during summer you can enjoy the terrace and the panorama on park and lake the best. We also thank you for the compliments to our staff, we do our best to make our guests feel at ease and are happy to read the results of our efforts are so positive.
We hope to welcome you back soon in Lugano!

Sunny regards,

Giacomo Bianchi
Deputy Manager Grand Hotel Villa Castagnola

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Reviewed 30 July 2014

This is one of the most amazing hotels I have ever stayed at. It is as close to perfect as humanly possible. The hotel is big enough to have all of the services and amenities you'd want, but never feels too big. The building and grounds are lovely. The terrace where you can have breakfast and dinner is very nice. My only complaint about that is that smoking is allowed, and there were a lot of people smoking (cigarettes and cigars) when we were there. Nothing to be done about that - most outdoor eating spaces in Europe allow smoking. The staff are extremely nice, helpful, efficient, and really go out of their way to make your stay great. The breakfast is excellent - many choices of fresh juice, jams and preserves, honey, butter, tea, breads, cereals, eggs any way you like, waffles, pancakes, cheese, salmon, meats, etc. etc. etc. The pool is very nice. One of my favorite things is the sauna/Turkish bath area. You make an appointment to have this to yourself, and it is a quite large area with a beautiful sauna with little head rests and perfect music (so low it is almost subliminal), a fantastic tiled steam bath with cold hand sprays to cool you off and make more steam, I counted about 4 different showers in the various rooms, as well as a plunge bath for post-sauna, a foot bath, and wonderful bath gel and lotion in all of these locations, plus towels and bottled water never more than 10 feet away. It is worth going to the Villa Castagnola just to experience this area.

Room Tip: Facing the lake, on one of the higher floors (for best views and not as close to the terrace)
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank XXNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this reviewResponded 8 August 2014

Dear Guest,
we thank you for your beautiful comment. We are really pleased to read that you had an enjoyable and satisfying stay at Villa Castagnola and that our staff made you feel at your ease. We appreciate that you liked our charming property and the privileged location.
We also thank you for sharing your thoughts about guests smoking on the terrace. Unfortunately, we cannot ban smoking outside, but we could certainly find alternative solutions for the future.
We will surely forward your compliments to the respective staff and look forward to welcome you back soon for another relaxing stay in Lugano!

Kindest regards

Giacomo Bianchi
Deputy Manager Grand Hotel Villa Castagnola

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Reviewed 18 July 2014

A luxury hotel! Marvelous restaurants. The rooms are very cosy and spacy (especially I liked the mirrows everywhere).We found the design of the hotel very elegant (My respect to the Russian aristocrats who built this hotel in the 19th century).Best of all we liked the privacy of the lake lido

  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank ANNADERIENKO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this reviewResponded 25 July 2014

Dear Guest,

Thank you for your very nice comment. We are truly happy to read that you appreciated the special atmosphere at the Villa Castagnola and its style. We love to take care of every detail!
Indeed, as you said, the private lido at the lake is a very relaxing spot and is much appreciated from all guests. We would love to welcome you back soon for another memorable stay in our hotel,
Best regards

Giacomo Bianchi
Deputy Manager Grand Hotel Villa Castagnola

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Reviewed 16 July 2014

Stayed here for two nights. Absolute luxury. Felt like royalty. Delicious breakfasts. Staff were very friendly and helpful. But all this comes at a price and a very hefty price. I would stay here again if someone paid for me but would not pay these prices again.

Room Tip: Ensure you have a lot of money on your credit card before staying here.
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank JoLoew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this reviewResponded 25 July 2014

Dear Guest,

we thank you for your nice comment. With pleasure we read that you appreciated the style and atmosphere of the Villa Castagnola and the friendliness of our staff. To be able to welcoming you again at Grand Hotel Villa Castagnola our reservation team will be delighted to propose you interesting holiday packages.

We look forward to welcome you back soon,

Best regards

Giacomo Bianchi
Deputy Manager Grand Hotel Villa Castagnola

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

We chose the hotel because of its quiet 10 minute walk to central Lugano. Separated from the lake by a road, Villa Castagnola is in a park like setting with incredible views. Breakfast was excellent.

However food served at lunch was just ok as we ordered Caesar salad with chicken and although the chicken was very tasty it was shockingly served with iceberg or similar tasteless lettuce rather than with traditional romaine lettuce. I mentioned this at checkout and the hotel receptionist surprisingly for a five star hotel seemed to simply ignore or shrug off my comments.

Room Tip: Higher floors with lake views
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  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Codfish1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zorloni, Direttore at Grand Hotel Villa Castagnola, responded to this reviewResponded 25 July 2014

Dear Guest,

we thank you very much for your comment. We are pleased to read that you enjoyed the very special location of our hotel and the unique panorama which you can have from here. We are also very happy to read that our breakfast buffet was of your taste. We will forward your compliments for the breakfast but also your remark regarding the quality of the Caesar salad and the reaction of our front desk staff. At Villa Castagnola we want that our customers depart with satisfaction. Therefore guests' comments and remarks are very important for us.

We certainly look forward to welcome you back soon for another regenerating stay at Villa Castagnola.

Sunny regards from Lugano

Giacomo Bianchi
Deputy Manager Grand Hotel Villa Castagnola

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Villa Castagnola

Address: viale Castagnola 31, Lugano 6900, Switzerland
Region: Switzerland > Swiss Alps > Canton of Ticino > Lugano
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Lugano
#2 Romantic Hotel in Lugano
#3 Business Hotel in Lugano
#3 Luxury Hotel in Lugano
Price Range: £223 - £397 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Villa Castagnola 5*
Number of rooms: 74
Official Description (provided by the hotel):
The Grand Hotel Villa Castagnola, member of the “Small Luxury Hotels of the World”, is the only five star superior Hotel in Lugano and enjoys a privileged position inside a large sub-tropical park and with a beautiful view towards the lake. The elegant villa, built in 1860, combines the charm of a former era with the comfort and the care of a modern luxury hotel. The hotel offers 78 rooms, of exceptional charm, individually styled, provided with every modern comfort and with stunning park and/or lake views, balcony, terrace or loggia. All rooms, of which 28 are Junior Suites and Suites, have individual air-conditioning, and provide the most modern comforts. Restaurant Le Relais – 14 points GaultMillau-: In an elegant setting, our Executive Chef Bertogna, suggests a light and innovative Mediterranean cuisine, a balance between colours and delicate flavours that you won’t forget. In season lunch and dinner are served on the outdoor terrace, overlooking the garden and the lake. Restaurant Gallery Arté al Lago -1 Michelin Star, 16 points GaulMillau - :A theme restaurant inside an art gallery. Restaurant renewed and embellished through artworks and sculptures of contemporary artists of international stature who alternate every six months. Right on the shore of the lake, the Restaurant Gallery Arté al Lago offers a magnificent and unique view over the gulf of Lugano. Signature dishes are entirely new and original from our Executive Chef Frank Oerthle. Top notch are the facilities offered for meeting and events: any event assumes a special distinction - a grand banquet or less formal luncheon, business meeting or conference, private party, dinner or wedding up to 120 people. A large and impressive venue is the Sala delle Palme, set to recall an oriental atmosphere with its Indian Rajastan panoplies and Afganistan doors dated XIX century. All our venues are appreciated for the day light and the unique ornamentation and for the unclenching rooms, private sitting-rooms, conference halls of different sizes such as Le Pavillon connected to the park trough the outdoor veranda, La Sala Delle Colonne, Sala Letizia, Sala Carlotta and Sala Ottavia, the Biblioteca and Sala Kwium.Villa Castagnola has a spectacular indoor swimming-pool with panoramic views over the gardens, a Wellness Corner, a Clarins Beauty Corner, a Danilo Hairstyling, a table-tennis room, outdoor hard court tennis fields and a private lake terrace. The Hotel is well connected to Lugano’s railway station and Airport (only 7Km to the Lugano-Agno Airport), and has easy access to the Motorway. ... more   less 
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Also Known As:
Grand Hotel Castagnola
Grand Hotel Lugano

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