The Grand Hotel really has been a "Grand Hotel" - at its time!!!
For sure the Grand Hotel offers you great lake view even the loacations is a bit out of town and you need a car/taxi to reach center. But at nearly € 400/night I do expect a bit more than great views.
We've been shown to a Suite at the 5th floor (which is under the roof) and we've been shocked by the bathroom and toilet: even in my student time I didn't have such a bathroom, without windows, scratched marble look wallpaper on walls and ceilings... Therefore we denied the "upgrade" and insisted on a Deluxe room. The room we've been shown to was located on the 4th floor (which looks party renovated). The room itself, except that the TV was smalish and there was no way to blind the morning sun out, has been quite nice. But again, the bathroom has been renovated in the 60s or 70s last time (even the bathroom door couldn't be locked!).
The breakfast starts at 07:00 but when we arrived 07:15 half of the items was still missing (but each bread and croissant had a swiss flag). When we had to leave at 07:45 the rest of the buffet arrived.
The hotel doesn't allow dogs - which I could understrand when they would have great furniture and carpets. But at the Grand Hotel where everything is run down I really can't undertstand that policy.
When we checked out we informed that we didn't like the standard of the hotel, that it's more like 3 star (max.!). The receptionist told us to write to the management so they know. She said: the more guests complain the faster the management is willing to give money for renovation. WOW!!!
So, when in Lugano, don't stay at this hotel!!!
- Official Description (provided by the hotel):
- The Grand Hotel Villa Castagnola, member of the “Small Luxury Hotels of the World”, is the only five star superior Hotel in Lugano and enjoys a privileged position inside a large sub-tropical park and with a beautiful view towards the lake. The elegant villa, built in 1860, combines the charm of a former era with the comfort and the care of a modern luxury hotel. The hotel offers 78 rooms, of exceptional charm, individually styled, provided with every modern comfort and with stunning park and/or lake views, balcony, terrace or loggia. All rooms, of which 28 are Junior Suites and Suites, have individual air-conditioning, and provide the most modern comforts. Restaurant Le Relais – 14 points GaultMillau-: In an elegant setting, our Executive Chef Bertogna, suggests a light and innovative Mediterranean cuisine, a balance between colours and delicate flavours that you won’t forget. In season lunch and dinner are served on the outdoor terrace, overlooking the garden and the lake. Restaurant Gallery Arté al Lago -1 Michelin Star, 16 points GaulMillau - :A theme restaurant inside an art gallery. Restaurant renewed and embellished through artworks and sculptures of contemporary artists of international stature who alternate every six months. Right on the shore of the lake, the Restaurant Gallery Arté al Lago offers a magnificent and unique view over the gulf of Lugano. Signature dishes are entirely new and original from our Executive Chef Frank Oerthle. Top notch are the facilities offered for meeting and events: any event assumes a special distinction - a grand banquet or less formal luncheon, business meeting or conference, private party, dinner or wedding up to 120 people. A large and impressive venue is the Sala delle Palme, set to recall an oriental atmosphere with its Indian Rajastan panoplies and Afganistan doors dated XIX century. All our venues are appreciated for the day light and the unique ornamentation and for the unclenching rooms, private sitting-rooms, conference halls of different sizes such as Le Pavillon connected to the park trough the outdoor veranda, La Sala Delle Colonne, Sala Letizia, Sala Carlotta and Sala Ottavia, the Biblioteca and Sala Kwium.Villa Castagnola has a spectacular indoor swimming-pool with panoramic views over the gardens, a Wellness Corner, a Clarins Beauty Corner, a Danilo Hairstyling, a table-tennis room, outdoor hard court tennis fields and a private lake terrace. The Hotel is well connected to Lugano’s railway station and Airport (only 7Km to the Lugano-Agno Airport), and has easy access to the Motorway. ... more less
- Reservation Options:
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- Also Known As:
- Grand Hotel Castagnola
- Grand Hotel Lugano